Professional and timely. We will definitely ask them back for future repairs. January 22, 2021
Fantastic-friendly-awesome workers January 18, 2021
This is my second experience with Sullivan and both experiences were professional and pleasant. They arrived on time and wore a mask. They didn’t try to upsell me with other products or services. I will continue to use them as my go-to for any plumbing and heating problems. January 16, 2021
The inspection of my plumbing was completed in a short time and a discussion about dated fixtures took place. Allmseemed to be working in spite of age so no further action needed. We discussed possible changes but there was no undue pressure to update. January 14, 2021
The technician was knowledgeable, friendly, and fair. I will be a repeat customer because of the quality of service and respect I was shown. January 7, 2021
They fallowed up on their fall furnace check up and found out our heat exchanger was going bad. They offered a fair price and installed our new furnace the next day. And their service department came back a couple days later to make sure everything was done and done correct. Very happy and would recommend. January 7, 2021
Excellent service from the office and the plumbers. They used the camera and discovered that there were no clogs in the pipe, and that the problem was the septic tank. They didn’t charge me since they didn’t have to run the snake. January 7, 2021
Had a furnace check this week. The technician was very courteous and professional. I asked him to refresh my memory on the humidifier and he stayed a few extra minutes to walk me through everything. All of their employees are always very kind and knowledgeable. December 13, 2020
Excellent work installing our Ecobee thermostat that required extra wiring for the furnace! December 9, 2020
Ryan S installed 2 extended toilets for me & I couldn't be more pleased with his pleasant attitude & qualifications as Sullivan Service Technician. This isn't the first time Ryan S has done work at my home. Thanks again for a professional job done well. It is appreciated !!!!!!!! December 8, 2020
We have been customers with Sullivan Super Service for over 10 years. We are impressed over and over again with their professionalism, genuine interest in doing a great job, and excellent communication skills! We had Mark B**** come to help us recently when we had no heat. The response was timely and when our issue turned out to be a bit more confusing than expected, Mark did an excellent job problem solving and ultimately getting the job done and done well! It’s so nice to have confidence and trust in Sullivan Super Services! December 2, 2020
Amazing service. Mark was very helpful and put in a full day installing a sump pump and fixing up our very old drains in the basement! November 30, 2020
Awesome people! Unlike plumbers Ive used in the past the took their time and checked the whole line. Then once they found out what the issue was they explained it to both my wife and myself so we were aware of what was going on and needed done. And were in the process of scheduling a future main line replacement. You have a customer for life! November 23, 2020
Mark came out for the fall service on my boiler. He found a small problem, handled it and I have heat!! November 23, 2020
They’re always so friendly and reliable. They also are very competitive with their prices and always clean up before they leave. November 18, 2020
Prompt, professional and knowledgeable.
Very helpful and answered all of my questions. November 17, 2020
patrick was great at servicing my maintenance plan. very professional by not disturbing my wife who has to work from home and was on a virtual call. November 12, 2020
These folks are great. I use them for all my plumbing, gas and HVAC needs for my home plus for our portfolio of rental properties. They are friendly, reliable, and responsive. They communicate well and do good quality work. I've been very pleased and have recommended them to several friends and fellow landlords. November 12, 2020
Laura was excellent in diagnosing and discovering problems . She arrived on time and her attitude was energetic and pleasant. She wore shoe covers and mask. She cleaned up after service and provided me with some other options to think about. I started to use Sullivan after experiencing some terrible service technicians from other companies. The quotes provided are usually on point so there are no surprises or hidden costs. I will continue to use Sullivan for future projects. Thank You very much for providing excellent technical and customer service.
******* ** November 9, 2020
Ryan is prompt, professional, and polite. For their annual Service Plan, I think it’s a good deal. For out of plan service, their price is a lot higher. November 6, 2020
Great company, quick response, always available to talk to you and respond in a timely manner. They care about my time, very accommodating and working around my work schedule. I use them for all my cooling and heating needs and recently used them for my plumbing needs. Everyone was pleasant and knowledgeable. The issue was resolved. I have service contract with the company for several years now and I am very pleased with them. I will definitely use them in the future. November 5, 2020
they are a great company all around. they installed my humidifier and air cleaner. most recently ryan came to do the fall check up and he was polite and professional and nice on top of it. great guy,. highly recommend. October 31, 2020
The technician , Ryan, was excellent. Pleasant, and knowledgeable. My plumbing issue is resolved. **** * October 29, 2020
Next day service, personable techs, fair pricing October 29, 2020
Very satisfied with Sullivan. Patrick was our technician. Nice company to deal with. (Plumbing issues) October 28, 2020
We received a quote from Sullivan for a furnace replacement. They were quick to call us back and schedule and Marc A provided an extremely thorough quote. He took the time to measure out our house and priced out several options. He gave us a lot of information but was never pushy!! October 28, 2020
Sullivan Super Service was awesome! The technician Ryan, was great ! Nice guy and really knowledgeable and helpful. I will definitely use them again October 26, 2020
I am very pleased with the service. The technician, Mark, was very professional and personable. He explained everything to me. I will certainly use Sullivan Service for future jobs. October 23, 2020
Ryan was great. He explained the pressure situation to us and fixed the toilet seal. October 21, 2020
Mark was efficient, personable and professional. He informed my husband and I what needed to be addressed, easy to understand information and we made the discussion to have the work completed. Mark made the difference. October 21, 2020
Honest, hardworking and professional group of people! Have been working with them for years and years. Great and reliable company! October 16, 2020
Professional and patient when our financing fell through. Work looks great and our heat is working. Thank you *** *** ***** October 14, 2020
Satisfied customer! Scheduled a furnace check and received a call when they were on the way. Mark was very polite and courteous, efficient and done in a reasonable time.
Thank you Sullivan Super Service! October 13, 2020
Satisfied customer! Scheduled a furnace check and received a call when they were on the way. Mark was very polite and courteous, efficient and done in a reasonable time.
Thank you Sullivan Super Service! October 13, 2020
Always prompt, efficient and very friendly and professional Extra $16 a month for prime care or whatever they call it is worth every penny October 6, 2020
Thanks Nick and Marc! Today was not an easy day deciding on installing a new furnace and central air and water heater!! It's a huge investment. But every time I have called, your company has responded quickly. And every job you have done was done right the first time. I did my homework and knew what questions to ask. And every question was answered with good solid reasoning. I'm glad you have my back. Your service plan has paid for itself! I'm having you do the work because you will stand behind your promises. You have proven that. I'd recommend your company without a second thought. October 5, 2020
They always call ahead & are nice & explain clearly what they did & or needs done . Clean . Wore masks shoe covers October 5, 2020
As always Sullivan did a good job helping me to get my furnace ready for winter. I can always count on them. September 30, 2020
The plumber was here and checked out the damage I had in my basement. He was so nice and professional, and gave me options on how to handle everything. As it turned out, I had extensive damage to the walls as well as the flooring. I was looking at a rather costly repair bill. However, he reassured me about my options, so...onward and upward!
I would definitely recommend Sullivans for any plumbing issues!! September 30, 2020
I have been using Sullivan Super Service for over 20 years. Sullivan sent technician Mark B**** to do maintenance on my furnace & A/C & also to repair my broken dishwasher (at a very reasonable price), Very nice personality & an efficient worker - He had everything done in an hour & a half. GREAT JOB MARK B**** !!!!! September 30, 2020
Sullivan responded to our problem right away. They sent Jack to our house just a few hours after I called, and he got to work right away. Jack clearly gave us our options and accurate price estimates. After we gave the OK he got the job done in a timely and clean manner. I would highly recommend Sullivan and Jack to anyone who needed plumbing or heating services. September 26, 2020
My husband and I just bought our first home and noticed a clogged pipe. I was so nervous because I hear horror stories about plumbers and how hard it is to find a good one. I googled and Sullivan popped up. I called Sullivan at 10am and they arrived 1pm the same day- no extra charge. I’m beyond pleased with their professionalism and pricing. We will be using them in the future. Thank you ?? September 26, 2020
Always great service!
Ryan always is patient and takes time to answer my questions in a manner for average customer to understand. September 22, 2020
Prompt, efficient service provided. Greg was friendly, polite,& explained things September 21, 2020
Excellent service! Definitely recommend, the guy is very nice and professional. Thanks September 21, 2020
They always do a great job and go above and beyond! September 17, 2020
Glen is a great salesman who knows his stuff. He was very informative and I got a great deal too. Thanks Glenn September 3, 2020
Let me begin by saying this: This company is worth every penny spent. I live in an old home, and have struggled to find a solution that both fit my budget and kept my home cool during the summer. I tried everything BUT what I should have done, called Sullivan Super Service, first. I nursed an old unit for years, had patch fixes made, even had someone who did HVAC on the side come and install an inferior unit. Finally, enough was enough. I was done throwing money away and decided to seek out REAL professionals with REAL history of servicing my neighborhood. Not only were they fast, professional, and pandemic responsible in their work, but they explained everything every single step of the way. They valued my input, they fit their services to my budget, and they gave me options so I could pick what worked best for me. I have the comfort (see what I did there?) of knowing that not only will my new AC unit work for years and years to come, but should I somehow come up with any issues, Sullivan will be there to support me and their work. Thank you Glenn for taking the time to explain it all and make sure I made the best decisions for myself and my family. I recommend Sullivan Super Service to everyone. They may not always be the cheapest, but they are far and away the best value! August 26, 2020
Thanking Glenn for an outstanding job in helping me purchase a new A/C and new furnace. Glenn was very professional, patient and thorough in answering my questions and provided great quality Sullivan customer service! The installers who are Chris C., Jim M., and Zach P. were excellent all around. Each one showed great customer care and genuine acts of kindness and compassion and outstanding work quality. My parents are in their late 80's and Chris, Jim and Zach showed my parents and I the utmost respect and truly a great Sullian team with superb customer quality care and workmanship. This install was done on the hottest day, July 10th, temps over 90 degrees and each one of them worked so diligently and so friendly and so compassionate for the well being of my parents. Thank you very much beyond words can say. So grateful for all your outstanding work, Rose, Mike and Missy July 14, 2020
Glenn Reis did an outstanding job helping me purchase a new A/C unit and new furnace unit. Thank you very much for your patience and answering all my questions to make the right purchase. Glenn was very thorough and showed professional thoughtfulness and courteous attention to my questions and provided quality customer care. Thank you! July 13, 2020
from whole house hvac to twice yearly checkups .service is greatly appreciated and my wife is Happy. I'm broke (smile) but worth it . Ryan was super. sorry failed to mention Kat B she was super as well. May 11, 2020
We've been doing business with Sullivan for more than two decades, and their professional and polite service people continue to perform in a quality manner. And I love that they wear shoe covers while in your home. The company truly makes an effort to get a rep to your home asap. They've done A to Z projects for us--gas line replacement, new faucets, new disposal, new ac condensers, fixing sink and toilet malfunctions, sump pump motor replacement, and on and on. I don't trust any other HVAC company to do our work. The other important comment is that their phone reps are also polite, friendly and knowledgeable. If the service rep is running late, generally you'll get an alert call. I highly recommend Sullivan. May 10, 2020
Ryan knows his job and did fast and right. May 7, 2020
Once again, a plumber from Sullivan Super Service provided prompt, well done, professional service in our home. Nick was knowledgeable about the ins and outs of working with the water company during our recent work and even checked back after the water company completed some repairs of their own on the same day. The office staff coordinated communications during the day so we were all on the same page. Like some clothing styles are called "business casual" Sullivan Super Service employees are "business personal." All the right work is done professionally with the personal touch that makes me feel like I received full value for the service I received. ***** ** *** ******* May 7, 2020
I had a clogged drain in my basements and they were able to fix the issue quickly. They were quick, friendly and respectful of social distancing guidelines. I would highly suggest their services. May 5, 2020
As always, they called while on their way, arrived on time, explained their findings and proposed solutions for any problems. May 3, 2020
Bob A. was very friendly and courteous and respectful of my property. May 1, 2020
As usual, Ryan did a terrific job. April 30, 2020
How well they treat you and explain what has to be done and how much it will cost. They do great work and reliable April 30, 2020
Nick H was awesome he explained everything to my husband and I he went over priced with us he was way beyond helpful we were very satisfied with the work him and Ben did for us along with a great personality and very professional I would highly recommend Sullivan Super Service to anyone who needs any type of plumbing done April 29, 2020
I am always please with the annual service of AC/furnace. I'm exceptionally pleased with the work Nick and Ian did to redo the plumbing in my basement for the laundry set up. They were efficient, pleasant to work with, and did exceptional work - ensuring everything was done correctly before leaving. April 26, 2020
I'm always pleased with their annual AC/furnace checks. Recently had work done to update plumbing/laundry in basement and was exceptionally pleased with work by Nick and Ian - explaining the work & process, working efficiently and effectively, and ensuring all was in working order before departing. Cleaned up area and communicated thoroughly. Very pleasant experience and appreciated the discount pricing. April 26, 2020
This is the first plumbing service that came when they said they would, the workers were friendly and very professional, and the work was done properly and as described. I would use them again! April 24, 2020
Ryan Was On Time, Fast, Neat and Did A Very Good Job April 23, 2020
Bob A was totally professional; knowledgeable, clean, and very helpful. As always, a great experience with Sullivan's people. April 23, 2020
Excellent customer service! Tech was extremely friendly and helpful. Did a great job - was efficient and knowledge. Would definitely recommend and use again! April 23, 2020
Very respectful of social distancing. Kept me informed by phone that they were coming to do my check up. Love this service. Twice a year so no worries. Thank you for servicing my home for years. Mary Helen Fedak April 22, 2020
I had a broken pipe between my garage my basement that caused water in both areas, I thought it would be expensive to fix. I have always used Sullivan once again they corrected it by replacing the damaged pipe quickly. The best part was the surprise that it was not expensive to do. Once again, THANK YOU SULLIVAN. Your "service technician Greg R." does GREAT work is very personable. I'm glad I chose Sullivan over 20 years ago have continued to use them for my plumbing, furnace A/C. April 22, 2020
Bill S***** Greg was exceptional. He called me ahead of time to let me know he was on his way. Needed some plumbing work done. Friendly, knowledge of his trade. Best thing I ever did was get the Service Contract from Sullivan. Convenient, reasonable, always available when you call. Installed my new faucet, friendly. Would refer them to anybody for Heating/AC and Plumbing needs. Thanks Greg, Maureen and the team. April 22, 2020
Great response time. Very friendly and very professional. Took time to explain everything. April 22, 2020
Using Sullivan for over 10 years. Service has always been great. April 21, 2020
Great service as usual, using Sullivan for over 10 years. April 21, 2020
Scott was excellent. He explained everything they would do so we would understand it April 21, 2020
Very efficient. Never disappoints. April 20, 2020
Responded within an hour. Diagnosed issue. Presented estimate at a fair price. Did a beautiful job. I highly recommend. April 20, 2020
Nick did a great job, professional and courteous. I have been using Sullivan for two years and planning to use in future. April 20, 2020
Ryan was very professional & friendly. He explained everything. His work was excellent replacing a leaking pipe. Thank you. April 17, 2020
Nick performed our new AC unit. He was quick, efficient and friendly. he gave us information about what we might need to do next and we might need to keep an eye on and I really appreciate his time. Our dog also liked him. ?? April 16, 2020
Prompt service. Technician was knowledgeable, courteous and answered my questions. April 15, 2020
AGAIN Ryan my tech was professional and knowledgeable and thorough. My experience could not have been better. Scheduling with this company (Kat) was accommodating with a time which was good with my availability.. April 14, 2020
BOTH Ryan and Kat gave me outstanding first rate service! RYAN was professional and knowledgeable and answered all questions I had in detail. April 13, 2020
I was unable to be at home when Ryan was there, but I did talk to him. I am happy with the service and the explanation of what he did. Thank you April 11, 2020
The service was timely (same day) and the worker was good, knowledgeable and courteous. April 8, 2020
Service performed as requested. Good price, friendly and professional employees. April 8, 2020
Best HVAC company in Pittsburgh. Have dealt with this company for 20 years. Jack, Maureen each get an A . Prompt, quality service. April 8, 2020
Sullivan tech was very professional an time of this virus. He was wearing gloves and ensure me his will keep his distance while he did his work. He did a great job without any contact and answers all my questions. April 8, 2020
Wonderful service. As usual. April 7, 2020
Great energy! Great information! On time! April 5, 2020
I've always been able to count on Sullivan Service. Ryan and his team were able in these trying times to do the work with efficiency and minimal direct interaction. April 4, 2020
Great customer service! Fast an knowledgeable April 3, 2020
Nick did our routine spring maintenance check and worked efficiently, knowledgeably and courteously. April 3, 2020
We have had a contract with Sullivan for more than six years and I am grateful for their continued attentiveness and excellent service. Highly recommended. April 3, 2020
Scott was the agent that came to my house. While he was unable to fix my clog (due to my pipes being crushed, as shown by his camera), he was a pleasure to work with. He carried an excellent conversation, demonstrated a tremendous work ethic, and tried everything possible to fix my problem. We even discussed possible solutions for Sullivan to fix for me and my drainage issues, and I am planning on taking them up on this. Thank you Sullivan and Scott for the great effort. I look forward to working with you in the future. April 3, 2020
Honest and Awesome, on time every time, no worry, no hurry. April 2, 2020
Friendly and knowledgeable staff - always on time and efficient! April 1, 2020
Sullivan super service was at my home for a leak in the furnance. MARK the tech was very honest. Issue was fixed in 5 minutes. Will call them again very honest company. Thanks again April 1, 2020
They did a really good job! The young man was very nice and helpful.And I had a 20% coupon. March 30, 2020
Bob once again did an excellent job with our season system check up. He is (and all of the technicians are) professional, considerate, efficient and knowledgeable. March 30, 2020
They were efficient and explained all to me. Scott was very nice as was Matt. Scott answered all my questions . I recommend this Company highly. March 25, 2020
Sullivan Super Service has been great. They are there when you need them (not when they feel like showing up) and they get the job done! And they help find the best, most cost effective way to do so. March 24, 2020
Sullivan Super Service was very professional and helpful from the customer call to the service technician. Bob A. was great and very knowledgeable of the required work. He went over the process and gave a quote to cover the work before beginning. It was a difficult job, but Bob made it look very easy and gave me some helpful tips as well. I will definitely recommend Sullivan and Bob to friends and family. It was a great service for a reasonable price. Thanks again for the help. It was really appreciated. March 24, 2020
Spring check up. Had some shut off valves replaced. March 23, 2020
The professionalism was outstanding and the service was spot on! March 22, 2020
Ryan was very professional and polite as could be.He knew his business and got right to it. I would certainly recommend Sullivan Plumbing to anyone who needs a plumber. March 22, 2020
I have used Sullivan for several years and am enrolled in their annual service program. Jacob and Shawn arrived as scheduled to help unclog a basement drain pipe. They were both friendly and professional and got to work quickly. They cleared the drain and cleaned up the area nicely. They were very helpful in explaining the cause of the drain backup and gave me a quote to fix the problem so it would not occur in the future. I will continue to use Sullivan for my plumbing and heating/AC needs. March 20, 2020
Sullivan, represented by Ryan came wearing vinyl gloves and shoe covers to inspect two air conditioning systems. Ryan and his colleague were thorough and fast. I appreciate this service. March 19, 2020
Late one night my son and I discovered that our water heater was streaming water out its side. I was able to shut the water heater down and realize this wasn't going to be an easy fix. I contacted Sullivan through their website and chat after hours. Agreed to have someone come out the very next morning. We were in a time crunch as we were preparing for a trip. That morning two guys came out and accessed the situation. Realizing that the heater was around twenty five years old, I wasn't surprised that it needed to be replaced. They gave me a hard quote which include changing out some supply lines and valves. While the quote seem high, I was more concern about having the project done quickly and correctly. In my business we have an expression "quick, cheap, good pick two". I picked quick and good. They replaced the water heater that day and did a very good job. March 19, 2020
Ryan S. arrived & quickly repaired a gas leak on my tankless water tank. Sullivan really has great technicians + fast response time !!!!!!!! March 18, 2020
Great job Super Sullivan!! March 17, 2020
Ryan S of Sullivan Super Service came to perform the seasonal checkup on my furnace & air conditioner today. Sarah had arranged the appointment and kept me informed about what time to expect Ryan. Ryan showed up on time, ready to work. He has been to my home, before, and he is always professional and courteous. I’m extremely happy to be a customer of Sullivan Super Service. March 16, 2020
I was very satisfied with Greg R the way he was honest and upfront about what needed to be done and cost. Maureen R was very nice on the phone and made sure she called me to let me know the plumber was on his way and when to expect him. I appreciated that. March 13, 2020
Greg R was very nice and knowledgeable. I would not think twice letting him into my home to do plumbing repairs. Maureen R was also very nice and made sure she called when Greg was on the way so I could expect him within 20-40 minutes and he was on time. I would recommend Sullivan Plumbing Services to all my friends. March 13, 2020
the Sullivan team has been a great find for just about every kind of fix from a brand new AC unit outside, a new water heater, a new downpipe and as of yesterday, being a preferred customer, I was not charged for the removal of what appeared to be a sink stopper causing a blockage that backed up into the kitchen. I called them that AM and they came out and fixed everything the same day NO APPOINTMENT. the best there is near the city of Pittsburgh. please call them if you need professional help or installation. March 13, 2020
I've been in my home 46 years and have had lots of plumbers. Best service I've ever had, and Ryan was the best technician ... on every level. Neat, clean, pleasant and careful. If I ever need another plumber, Sullivan would be my first option. March 12, 2020
Great service....just a little pricey for labor + a new garbage disposal that was installed. March 11, 2020
Great + quick service. Knowledgeable service technicians. Just a little pricey. March 11, 2020
Glenn Reis was a great help explaining every step to me, about the installation of my furnace and thermostat. He was courteous and pleasant, I enjoyed talking with him. And thanks again for the travel mugs. March 11, 2020
Ryan and Jake came out to replace my dryer gas pipe and cap a line at my gas meter. Both were professional and knowledgeable. Ryan was able to answer all my questions and did an awesome job. They were very pleasant. I will definitely be using them again!! March 9, 2020
Mark came out for my twice annual check up, this time to check my A/C and found that somehow it had become disconnected when I had a new thermostat installed over the Winter. He stayed for close to two hours until he found where the problem was and then fixed it. Been using these guys for over 20 years and will continue to do so March 9, 2020
Had a VERY slow drain that I could not fix myself. Called Sullivan and they were at my house 2 hours later. Identified the problem and gave me a price before starting any work. Had the drain working like new 45 minutes later. Cleaned up everything and was very professional and courteous and easy to get along with. I will be using Sullivan for all of my plumbing (and HVAC) needs in the future as well. Highly recommend! March 5, 2020
Great service as usual, Brandon. Thank you! March 4, 2020
I am very happy with the service and I am very happy that I did call when I did, nick answer all of my questions and I answer all of his questions, very honest. March 2, 2020
Columbia gas came on one of the coldest days in February and shut off my gas. Sullivan came out the same day gave me a reasonable quote and was able to start the work that day. The entire team was friendly and very professional. Would recommend to friends and family. March 2, 2020
We always deal with Sullivan Super Service! Speedy service & all the technicians our very knowledgeable! Brandon was the one we had the last time & he was very efficient, knowledgeable & solved our problem accurately & explained everything to us. I trust Sullivan Super Service & do not need to go anywhere else for plumbing, heating & air conditioning. March 1, 2020
no comment February 28, 2020
Bob & Ian were friendly, courteous, knowledgeable, & professional. They spent most of their day at our house completing our new air cleaner installation and servicing our furnace and air conditioner units. February 27, 2020
Bob and Ian spent most of today installing our new Aprilaire air purifier. They also serviced our furnace and air conditioner. They were courteous, explained everything in detail, left the furnace room as clean as they found it, I could go on... The prices are a tad up there, but, the excellent service and positive attitude of these gentlemen make it a no brainer! February 26, 2020
I had Greg over to snake our line today and he was awesome. Very nice and knowledgeable. Explained everything really well and super personable. Great price for this service too. Highly recommend February 22, 2020
Always a pleasure working with them. Professional, on time, and helped me figure out the best options in my budget February 21, 2020
Great servic.E Great service! February 20, 2020
Sarah and Ryan were just the best! Representing the company very well! February 19, 2020
Ryan was just terrific! He explained everything as he went along and just did a great job! Will ask for him again! Serve call from their offices was also very professional! They made the unpleasant reason for being here very pleasant indeed! February 19, 2020
Greg came fast to help "Super Greg" very very patient and understanding I will call again no doubt!Professional!!! February 19, 2020
Completely satisfied with the work done. Timely, honest, friendly, great people. February 17, 2020
I cannot thank Sullivan enough! Matt was so courteous and attentive to keeping me in the loop every step of the way! Scott, Tom, Jake, Jack, and Jim were all so kind, informative, and helpful! This was such an unexpected financial burden and the whole company was willing to work with me and provide me with the best service and as cost effectively as possible! I seriously was so impressed with the customer service all the way down to the financing (I think Maureen) couldn’t be happier with the work and the people. Thank you all! February 14, 2020
We have been a part of the Sullivan family for 18 years now. The techs are knowledgeable and explain your opinions. We know our home is in good hands with Sullivan February 14, 2020
We love Sullivan! We have been with them for 18 years now. Laura is our newest tech and she does great work . They always give us options and do the job same day so no waiting around and they get it right the first time. We feel like family ? February 14, 2020
We love Sullivan! We have been with them for 18 years now. Laura is our newest tech and she does great work . They always give us options and do the job same day so no waiting around and they get it right the first time. We feel like family ️ February 14, 2020
Scott D was wonderful! He was very knowledgeable and explained everything he did. He wasn't pushy and understood what we needed and got it done! February 13, 2020
Nick was fantastic to discuss my project. While we did not use Sullivan for this, Nick has earned my trust. I look forward to the possibility of working with him in the future. Maureen was extremely pleasant and accommodating. February 13, 2020
thorough service as usual and fast response to my service request February 12, 2020
My husband and I are extremely satisfied with the prompt, thorough service we received today on our two sink hook ups with Sullivan. Ryan S and Bob A were professional, proficient and left the work areas in perfect condition. We will be calling them for any future plumbing needs. February 11, 2020
Ryan Storer arrived at my house about 20 minutes after I called and had the problem fixed in 10 minutes. Ryan is one of the most pleasant service persons I have ever met in my 60 years. This is the second time he has been here and I would request him every time if I could! February 11, 2020
Heating, Plumbing and cooling February 11, 2020
I am very pleased with the entire experience. Glenn knows his business and made all aspect easy to understand. February 10, 2020
I have used them for both plumbing and hvac. They arrive quickly and are honest and upfront about costs! February 10, 2020
The service was quick and the servicemen were informative and super nice. I had a very serious sewage issue and though it was expensive, they kept me informed the entire process of what was being done, why it needed to be done, and how much it was going to cost. It was a necessary, though unpleasant expense, and after seeing how hard they all worked, I realized it was worth the money invested. I appreciated the crew so much and I would highly recommend them in the future. Thank you to All who helped me through this unpleasant sewage experience and made it a little less painful. February 9, 2020
Ryan and Maureen were both great, helpful, courteous! Good experience. February 7, 2020
Maureen was friendly and very helpful. She arranged for a technician to come out to fix the garbage disposal that day. Fifteen minutes later Ryan S. arrived. and ten minutes later the disposal was working! Ryan is the most pleasant service person I have ever met. His great personality and cheerful smile really put a positive spin on my day. Thanks Ryan! February 6, 2020
Service was prompt, fair, informational and all around a great experience! February 6, 2020
The service was exceptional. Ryan S. was great, honest and forthcoming. Sarah W. Was very courteous and helpful as well. February 6, 2020
Wonderful service. Prompt when called and do the job right the first time February 5, 2020
Had a backed up main in the basement. Guys came the same day as call and worked for 2.5 hours to snake drain, test downspouts and we finally found my clean-out which was in the room under the porch and partially cemented over. That's where the clog was. They unclogged the drain and re-capped the clean-out. They provided different options for me to consider and were professionals front to back. Would call them back in a heart beat. February 4, 2020
Glenn was great! He's very knowledgeable, responds to your messages in a timely manner, and personally came out to review his team's work when we had a new boiler installed. February 2, 2020
Ryan is an excellent worker as a Sullivan Service employyee. Sullivan should be very proud to have someone of his caliber working for them. Ryan has work for me on previous projects providing the same professionalism. I would recommend him for future oppotunities. January 30, 2020
Ryan was very helpful with the repairs to my bathtub. He assessed exactly what needed to be done and explained how he would approach the necessary tasks to complete the work. I found the work to be rather tedious since is was in close quarters but Ryan had very little problem in getting the job done. He cleaned up after he was finished and thanked me for allowing him to do the work as representative of Sullivan Service Team. I would recommend Ryan to perform any sort of work for me due to his work ethnic, his politeness and respect for his company. January 30, 2020
Nick came to fix a problem with the plumbing. Always happy with Sullivan. Great work. January 30, 2020
Fast, knowledgeable, polite and affordable. My plumber from Sullivan was everything I was hoping for and more. He diagnosed the problem swiftly, came up with a reasonable and coat effective solution within minutes and finished his work. I have nothing but good things to say about this company and I thank my technician, Ryan S., for a job well done. January 29, 2020
Maureen in the office was very nice and helpful Gregg the technician opened our drain in minutes We had another company open this same drain and when they left we would still get some water in the floor. Now it is nice and dry. I’ll be call Sullivan Super Service from now on January 28, 2020
Did a great job diagnosing a problem with a drain, and didn't charge me for what didn't work. Would (and will!) call them again. January 27, 2020
Knowledgeable plumbers that do great work. They were very helpful when they walked me through how to shut my water and gas off to my hot water tank at 10 o’clock at night on the phone. Ryan & Erica came the next day promptly and installed a new hot water tank for me. They cleaned up and was very careful carrying my old hot water tank out of my house; no mess. I recommend them. January 24, 2020
Thank you for the prompt service! Scott and Lloyd were friendly polite and professional. Explain the options available and we're able to remedy sewer problem within 45 minutes. Would definitely recommend to anybody needing drain services. Five stars for both service and price. Thanks again! Glenn January 24, 2020
The technician, Ryan, was prompt, personable and competent. I would use their company again. January 24, 2020
Had a very pleasant conversation with Maureen, she was extremely helpful and setting me up with a technician because my furnace quick working. Brandon was the technician that came over to my house he was very polite and informative. He got my furnace up and running in no time , Thank You Sullivan Super Service for two Top Quality Personnel that you have in your staff. If I need you again, I will absolutely give you another call. January 23, 2020
no comment January 21, 2020
Scheduling an appointment was very easy, and the rep was very kind and responsive. Scott and Jason were extremely helpful when they came to my house. They took the time to make sure I understood the system in my house and options for future repairs and maintenance. They were kind and courteous. I highly recommend. January 21, 2020
Laura our service technician did a great job assessing our plumbing issues. Scott our camera technician did a fantastic job. Great customer service from both parties. Provided a good estimate and explanation of the problem and came up with multiple solutions, all varying in price. I felt like I had options and understood the issue at hand. January 16, 2020
I highly recommend Bob Anderson!! Absolutely exceptional service, he came and is very polite, courteous and timely. I fully trust his work and will use him every time. I tell all my friends and family about Bob and Sullivan Super Service!! A January 14, 2020
Could not recommend Bob Anderson enough! Superb technician! I recommend to all my friends and family! Timely, courteous and professional. Ask for Bob every time!! January 14, 2020
My furnace has never been so quiet or ran so efficient until having Sullivan, HVAC guy's work on it.. Definitely one of the best yet, I highly recommend them! January 10, 2020
SSS is exceptional in its knowledge, quality of work, and customer service. We couldn't be more pleased with the people who have helped us. They are honest, kind, and fun to have around. They do their best for their customers and that's a rare thing to find today. Glenn R and Brandon S should be cited in particular for their care and concern in making sure all was done right. We look forward to a continued relationship with you in the future. January 10, 2020
My plumbing situation turned out to be way more complicated than initially thought. These guys spent so much time at my house and didn't leave until the job was finished at 8:15 PM! This was a very frustrating 24 hours and they really helped make a bad situation better. Their calm and positive demeanor was much appreciated as well. January 9, 2020
Brandon, was very professional, prompt, and he made sure that I understood the work that he needed to perform. Brandon, cleaned up after the work he done and explain how everything worked afterwards. I appreciate how fast the service call was dispatched to repair my furnace. I'm a very happy and satisfied customer, my furnace never ran so quiet and efficient. Thanks guys! January 9, 2020
Nick H. came to do a furnace check for me. It was just routine. He is extremely courteous and professional. He answered my questions. He was one of the original workers who came and installed my furnace. Everyone at Sullivan has been extremely professional and nice. He is a model employee and they are lucky to have him working for them. January 7, 2020
BobAnderson has been to our house twice this year. Once for a plumbing problem and the other for boiler maintenance. He is a very professional, thorough individual and makes sure that everything is working correctly. Bob is a super nice guy and a pleasure to work with. On 1-6-20 a technician came to my house to repair my toilet. He initially stated perhaps we should replace the toilet because the internal parts were very expensive. When I told him they were not, he then told me he could discount the work and give me various figures and went all the way down to $190.00--best price--EVEN THOUGH I HAD A SERVICE CONTRACT. The part[s] in question ran from $11.00 to $17.00 on Amazon. So in effect I was charged around $175.00 for 5 to 10 minutes labor, even though I had a service contract. While the service technician was very nice I believe he was trained to be disingenuous--my opinion--since this same scenario played out with another plumbing firm I used. I changed from them when they told me an a/c part cost $300.00 when I found the same part on the internet for $29.00. Sullivan Super Service is a friendly and responsive company with excellent service. But utilizing a service contract with them is a waste of money in my opinion. For example, a year ago I had a plumber do the same work on an upstairs bathroom and charged $160.00--without a monthly service contract. I did not use them again as I wanted an all inclusive company for plumbing heating and a/c. I am very disappointed in today's charge and I have cancelled my contract with Sullivan and explained my concerns with them via phone. January 6, 2020
Not familiar with Sullivan so I was a bit skeptical, Nick one of the technicians was able to quickly and neatly clear our main drain. He was very knowledgeable as well as friendly and I would refer him to anyone. Thanks Sullivan and Nick for making this a painless experience. January 6, 2020
This was the first time I ever used Sullivan's Service and will probably be a customer from now on. The service tech's were knowledgeable, polite, and efficient. They will diligent in their service to ensure my total satisfaction. I could tell by their work ethic that they took pride in their job. January 4, 2020
Excellent Service. My problem was immediately addressed the same day I called and the problem was fixed. January 3, 2020
Had some severe plumbing issues and Jake F. solved them promptly and professionally on a Friday. He was very pleasent to work with as well. This is the 3rd or 4th visit from Sullivan for various issues and all the techs have been phenomenal. Good employees make the company - not the other way around - so it's no wonder these guys do a lot of business. I recommend them every chance I get. January 3, 2020
Had some severe plumbing issues and Jake F. solved them promptly and professionally on a Friday. He was very pleasent to work with as well. This is the 3rd or 4th visit from Sullivan for various issues and all the techs have been phenomenal. Good employees make the company - not the other way around - so it's no wonder these guys do a lot of business. I recommend them every chance I get. January 3, 2020
Nick contacted me before arriving to let me know when to expect him. He diagnosed problem provided an estimate and professorial performed work. Highly recommend Sullivan and Nick. January 2, 2020
I guess I couldn't post another review, I did post one about a month ago. I give an 5 star all the way January 1, 2020
I had several faucet problems and Ryan came out 12/30, gave me the estimate. I agreed and he repaired and replaced everything he quoted. Sullivan has done several other jobs for me and I've always been quite pleased, as I was this time. January 1, 2020
Ryan S. was fantastic - as we have come to expect from Sullivan! December 30, 2019
Jake arrived on time and made a great job. He solved the drain problem. He is also so friendly and nice guy. Thanks for everything and all the information. I appreciated it. December 29, 2019
Ryan the tech was great. Knowledgeable, friendly and effective. He diagnosed the problem and then solved it in no time. December 28, 2019
The service person was very knowledgeable and helpful. December 24, 2019
I had a very difficult-to-diagnose issue with an uncommon boiler going kaput. Brandon worked with me and included me in the thought process for diagnosis and was open to ideas for solutions in a very collaborative and mutually respectful manner. I really appreciate that. December 23, 2019
Scott and Matt came out quickly after my call to Sarah this morning. This was actually the second time we had to call for the same clogged sewer line. After clearing the line one more they found a second broken section of the line. Scott sent me an estimate that I can send to the insurance co to get this repaired correctly. They are always friendly and efficient. I would never think about calling anybody else except these guys for service. Thanks Sullivan Super Service! December 23, 2019
Excellent Service. Full disclosure of work and costs. Work done efficiently and without issues. Bob and Maureen were very easy to work with. Will call them again for future work. December 21, 2019
I had Sullivan give me a bid on an AC and furnace replacement. Glenn was extremely thorough in his inspection of our house, offered multiple options and explained the tradeoffs between them. Prices were in line with the other bids that I got, but Glenn was much more thorough than most of the others. Would definitely recommend to anyone replacing a furnace or AC. December 21, 2019
We had old lines that were failing. Spoke to Scott who set up the replacement of the lines. Sarah W communicated the info for replacement and Mark B and Matt F did the work. They did an excellent job. It went smoothly. All persons at Sullivan were delightful to work with. I would recommend they highly. December 20, 2019
Great service and professional employees. Sullivan is my go to company for all things plumbing! December 19, 2019
Last week I had some major plumbing work done by Matt and Ryan. They were both very polite and informative. While the price was alittle high, you get the type of service you pay for. A week later, I had a question about resetting the toilet which I did myself, as I had other work I need to do before the toilet was put in place. I called Sullivan Plumbing at 11am, and they had Ryan there by 3pm! Ryan assured me that there was no issue. I signed up for their service plan as I really liked how they did business!! Good Job guys!! December 19, 2019
SSS is very detail oriented. They have the customers best interest in mind. If you had equipment installed by another company and are now working with SSS, be sure to ask SSS to make sure your equipment is hooked up and is operating the way the machine is designed to operate. Our old furnace was not performing the way it should and ultimately failed. SSS replaced it for us. December 19, 2019
I have been on a service plan with Sullivan for the past 2.5 years. They are absolutely phenomenal! Excellent customer service. Very reliable and easy to work with. I had another positive experience today. December 18, 2019
Sullivan service is the best. Today's technician was Ryan. He was knowledgeable and contacted a restoration company himself when he saw no visible signs of leakage. I appreciate Maureen keeping me abreast of when I would be seen. December 17, 2019
The customer rep called me early enough yesterday to let me know my furnace could not be checked due to emergencies elsewhere. She rescheduled me for today. Ryan came today and checked my furnace. Now I feel safe knowing my furnace is working properly. I am satisfied with the service. Cyndee J December 17, 2019
Thank you so much for the 5 stars, John! They make us so happy. We look forward to serving you again! December 13, 2019
I highly recommend Sullivan. Unbelievable service. My thanks to Scott and Jason and the service rep who took care of me when I needed it the most. Thank you so much. December 12, 2019
I highly recommend Sullivan. Unbelievable service. My thanks to Scott and Jason and the service rep who took care of me when I needed it the most. Thank you so much. December 12, 2019
The service quality is excellent. Ryan was very helpful solving the problem. Thanks a lot. December 11, 2019
Fast, convenient and affordable. December 9, 2019
The web pages you have for customer reviews are confusing and difficult to use. For me, they never act the same way twice. Google just takes me to a map. I cannot leave a review there. Then the system asks me if I was able to leave my review. When I say no, it takes me to "review buzz." Your customers should not have to jump through a bunch of uncertain hoops just to post a review. Time spent stumbling through these pages is time wasted. The review collection system is an obstacle and disincentive for posting reviews. December 9, 2019
Had a small leak from drain pipe joint. Jenell was very quick to arrange emergent service. Nick arrived and fixed the problem very quickly. Result -- problem was fixed almost as soon as it appeared. Well done! December 9, 2019
Had a sewage drain service on a Wednesday and the problem was worse than anticipated. I was able to immediately schedule a line repair job and the next not only did the team show up, but they were able to complete the job in 1 day. Everything far exceeded my expectations, from the initial day to the follow up job and completion. At no time did I feel pressured or talked down too. Scott and Matt did a great job on attempting to unclog my sewer line on Wednesday and Scott was very helpful setting me up with a Thursday service call. Matt and Tom did a great job on Thursday with the service call my sewer line needed. Not only did they do the service call well, they also took the time to explain to me what they were doing. Would not hesitate to call again if I needed services they provided. Thank you December 5, 2019
Had a sewage drain service on a Wednesday and the problem was worse than anticipated. I was able to immediately schedule a line repair job and the next not only did the team show up, but they were able to complete the job in 1 day. Everything far exceeded my expectations, from the initial day to the follow up job and completion. At no time did I feel pressured or talked down too. Scott and Matt did a great job on attempting to unclog my sewer line on Wednesday and Scott was very helpful setting me up with a Thursday service call. Matt and Tom did a great job on Thursday with the service call my sewer line needed. Not only did they do the service call well, they also took the time to explain to me what they were doing. Would not hesitate to call again if I needed services they provided. Thank you December 5, 2019
The technician, Matt, was absolutely excellent. Spent as much time as was necessary answering all questions I had. Will highly recommend Sullivan. Update: called Sullivan for an unrelated plumbing issue. Jason and Scott were at my house in under an hour, it was a difficult issue but they went the extra mile to address it and got it fixed 100%. Would recommend sullivan for any service call, the service is absolutely top notch. December 5, 2019
Chris and Jason were very professional. They installed our new furnace, air cleaner and humidifier. They did a great job and cleanup was perfect. Everything was explained and they went out of there way helping with covering old holes from our previous thermostat. December 4, 2019
Bob was helpful and honest about the issues with my furnace which I appreciated and will definitely recommend to others December 4, 2019
Nick a fine job at solving my water heater problem. December 2, 2019
Ryan S was very nice, worked quickly, and answered all questions. November 27, 2019
Greg was super personable and friendly without being overpowering. He didn't mind my chatting with him and looking over his shoulder as he worked. He explained everything he was doing. I hired Sullivan via HomeAdvisor to replace a kitchen faucet (I supplied the faucet itself). I consulted with Greg on other home maintenance issues related to water/plumbing. I was pleased with the quality of the work, the promptness of the service, and the friendliness of all staff to whom I spoke, who made me feel like a valued customer even though this was my first time to use Sullivan. They are a little pricey but with this service experience I feel it was worth it. Would definitely hire again. November 26, 2019
Ryan from Sullivan Super service installed my new kitchen faucet this morning. Perfect! Thanks, Maureen, for getting me on the schedule so soon. November 26, 2019
Been using these guys for over 20 years. Always prompt and courteous and get the job done right. November 25, 2019
Jack was great! He was on time, courteous and efficient. November 25, 2019
Jack, the technician, came exactly when he said. He quoted an expensive cost, but was able to help me reduce it. I certainly appreciated that. He then proceeded to fix the problem. Unfortunately, the drain stopper was leaking. I called and he came back the next day exactly when they said and, so far, so good everything seems okay. He was personalble, nice and efficient. Thanks! November 24, 2019
Fast, friendly, efficient & very informative. Chris, Jim & Glenn were great to work with & job was done, to my satisfaction, on the day scheduled. Very satisfied and would highly recommend. November 22, 2019
Thomas did an excellent job! He was polite, efficient & thorough. November 20, 2019
100% professionalism from start to finish! I so appreciated that someone answered the phone right away when I called the first time. Someone was at my house the very next day! The tech was polite and knowledgeable, and explained all of our options in great detail. I'll definitely use them again! November 19, 2019
A sluggish drain lead to a camera snaking of my house drains revealing my cast iron pipes were significantly deteriorated and needed to be replaced. After reading multiple reviews of various plumbing companies, I settled on top rated Sullivan Super Service. The friendly receptionist who answered my call and scheduled my appointment left a great first impression. Scott came out to assess the affected area and give me a quote. He arrived on time (earning an 'A' right off the bat!), immediately offered to put on protective boots to keep my carpets clean (his consideration added a ' ' next to the 'A') and spent over two hours answering my myriad of questions and explaining the process (his patience tacked a '*' onto his A !) The quoted price, after applying double discounts for both my veteran and senior status coupled with 0% interest/same-as-cash financing with an affordable monthly payment, had me happily signing a contract. Scott scheduled me for Tuesday - Friday of the following week. Thomas and Jake showed up right on time the following Tuesday, explained the procedure for that day, patiently answered all my questions, put up plastic dust barriers in work areas, disconnected and moved my appliances out of the laundry room and set to work. Although they had to go in and out of the garage repeatedly to get equipment from their truck, they were quite conscientious about quickly closing the garage door to ward off the below freezing temps. To no fault of theirs, the garage door cable snapped, breaking one of the door windows and cracking the top of the door. They immediately informed me and called a garage door repair service, covering the total cost of the cable, cracked door and broken window repairs. Despite the set back, all planned work for the day was completed and work area left neat. Wednesday, the guys arrived bright and early for a day of jackhammering/digging/PVC pipe laying and didn't leave until all scheduled work was completed close to 8:30 that night. Thursday, they finishing laying new pipes and covered them with all the dug dirt. The guys were far more patient than I was waiting on the subcontracted cement truck that arrived over an hour late. Thomas worked meticulously to replicate the driveway surface pattern on the new outside cement while Jake and an assistant worked diligently inside to spread the cement evenly. Thomas and Jake worked painstakingly to get a smooth finish on all floor cement before cleaning up and leaving for the day. Friday, Thomas and Jake arrived right on time. They did some detail finishing cement work around some tight areas, reconnected the washtub, washer and dryer, washed all their handprints off the walls, swept and washed all the floors and driveway, did a walk through with me for my final approval and finished by noon. Amazing! I was so impressed with how punctual, gracious (despite my zillion questions, multiple requests and one anger outburst) responsible, skilled, considerate and conscientious Thomas and Jake were throughout the 3 1/2 days of working at my home. Their committed work ethic, expertise and outstanding people skills are what make Sullivan Service Super! I HIGHLY recommend this A * plumbing company and will definitely use them for any future plumbing needs (but, hopefully, that won't be any time soon!) A MOST satisfied customer! November 19, 2019
Bob and Maureen were very helpful and courteous! Thank you November 15, 2019
the servicemen sent to my house were prompt and professional. they explained everything i asked them to and did a quality job to complete my service call. i highly recommend using sullivan super service, they will be my first call if i ever need anything again November 15, 2019
Sarah was especially helpful on the phone. She assigned a technician to come out the same day we had a problem with our furnace. She was friendly and knowledgeable. Nick, the technician Sarah sent to our house, is clearly experienced and enthusiastic about his work. He did a great job of explaining what he had to do to get our heater working properly. He also gave us useful tips about preventive maintenance. would definitely recommend Sullivan for heating and cooling service. November 15, 2019
I received excellent service from Maureen by her quickly getting Nick to us to fix our furnace. Nick was very professional, assessed the problem, secured the necessary parts and promptly fixed our furnace. I couldn't be more pleased with their customer service. November 14, 2019
They are very respectful and they get the job done, they also clean up after they get done working. November 14, 2019
Bob Anderson was very helpful, looked beyond the surface problem to make sure there wasn't a worse issue, suggested alternatives, and set up a follow up so I can get replacement quotes. This is my second time working with Sullivan Super Service, they are always professional and get the job done the way you want it. November 13, 2019
Although I was not present for the inspection, my husband reported the technician was knowledgeable, courteous and relayed valuable information about future maintenance. We would use his service again definitely. November 13, 2019
Mark and Janell were great! Exceeded my expectations. November 12, 2019
Really would refer everyone to you and am so glad and appreciate you sending Nick to help us out. November 11, 2019
As always, Sullivan was fantastic. Fast, early service on the only day I could get off. Ryan was knowledgeable & considerate. He fixed my plumbing issues in no time. This is the second time I have called Sullivan & and they did not disappoint. November 11, 2019
To start of your receptionist set the tone by being so friendly and helpful. Even when I called back to check if there was someone coming as it was getting late she remained calm and reasuring. Your service rep arrived around 4pm and immediately I could see he was going to be knowledgeable,kind and get the job done well.The basement is where we needed the work done to get up to code plus Kay and I new there where a lot things very wrong and dangerous in the set up down there plus a lot of calcium around . Nick took his time explaining every thing to us and kept us updated on the work.He truly loves his job and it shows. This fine young gentilman can come to my home any tim November 8, 2019
Scott D and his helper Jason came to investigate my sewer problem and estimate the cost to fix. They both were very friendly and knowledgeable taking time to explain each aspect of the problem. Their costumer service was above and beyond what I could hope for. November 8, 2019
Ryan was just here to perform our annual heating system maintenance. He provided excellent service as do all Sullivan technicians. Administrative staff is also excellent. Since we moved to Pittsburgh six years ago, we've had a maintenance agreement with Sullivan for heating, A/C and plumbing. Technicians always explain recommended service, giving us options and answering all our questions. Administrative staff always respond quickly to schedule service both during and after regular business hours. Sullivan responds very promptly to emergency situations. We highly recommend Sullivan Super Service! Laurie & Bill Matchneer. November 8, 2019
Ryan was just here to do annual maintenance on our heating system. He provided excellent service today as do all Sullivan technicians. Administrative staff members are also excellent. Since we moved to Pittsburgh six years ago, we've used Sullivan for heating, A/C and plumbing. They are very responsive in emergency situations. Technicians always explain the recommended service and answer all our questions. We highly recommend Sullivan Super Service. Laurie & Bill Matchneer November 8, 2019
Mark and Jason were great. They cleaned up when they were done and were quick and efficient. I would recommend this company and the guys. November 7, 2019
Scott is a wonderful person trying to solve my problem. November 6, 2019
Excellent service November 6, 2019
Help was very professional and pleasant. November 5, 2019
Matt Fontana teamed with Nick Hotujec to upgrade our basement laundry plumbing, which was aging badly. In fact, we had them re-plumb the entire laundry. They did an excellent job: new water lines for washer and deep sink, new hoses to washer, new standpipe drain for washer, new laundry and kitchen drain PVC, new clean-out, etc. Materials and tools used were first-rate. Workmanship evident in the final result was impressive. It was a day-long job for the two of them. They are dedicated and skilled professionals. We are delighted with their work. November 3, 2019
At the conclusion of a previous service call during which Nick Hotujec performed our seasonal furnace check and repaired an emergent malfunction, he pointed out a drain line from our kitchen and basement laundry that showed significant corrosion. He noted several other potential problems in the laundry. He provided us with a written set of his notes, cataloging all the issues. We asked him to work up an estimate. He provided us with a range of options, from just doing what was needed all the way up to a complete upgrade of the laundry plumbing, including installation of a stand pipe drain for the washing machine, a new deep sink, and all new water lines and hoses to the sink and washer. When we opted for the upgrade, he solicited specific details from us as to what kind of faucets we preferred, etc. It was a day-long job for Nick and one other technician -- Matt Fontana. The were a great team. The quality of materials and workmanship evident in the final product was impressive. The laundry corner of the basement looks so much better. And we are sure the upgrade will forestall many leaky problems that would otherwise be coming down the road. Nick and Matt did an absolutely great job and we are delighted with the result. November 3, 2019
Our furnace malfunctioned two days before our previously scheduled pre-winter HVAC check. Sarah very quickly got us moved up on the schedule. Nick H. performed some very skillful trouble shooting and came up with a diagnosis that completely surprised me. I had been convinced the problem was in the thermostat. No so! Nick cleaned out a blocked drain channel buried deep in the furnace -- and the unit functioned properly thereafter. Nick returned to perform additional channel cleaning and complete our seasonal system check. There was no charge for any of this service because we are monthly subscribers. Over the past six years, we have come to trust and rely upon Sullivan Super Service. They have never let us down. Nick H. is the latest in a line of competent and professional technicians dispatched to assist us. November 3, 2019
Ryan from Sullivan Super Service did my Fall furnace check-up and talked to me about some faucets I’d like to replace. He is very knowledgeable and professional. Renee is always very courteous when I speak to her on the phone, also, and schedules my appointment when it’s most convenient for me. November 2, 2019
I have trusted my boiler to Sullivan since I bought the home 9 years ago. They are always professional - show up the day they're scheduled, give a heads up when they're en route, wear booties in the house - and their technicians seem knowledgeable about their work. My system stopped working, and Brandon S. did a thorough check of all the components, found the proble November 2, 2019
Jack was extremely helpful and did a great job. We had a particularly difficult plumbing problem, one that other plumbers had said was not solvable. Jack figured out what was and what was not possible, and took on a task that turned out to be very difficult because a faucet being replaced had been installed improperly and was corroded to the point of having to be cut and ground out; our original plan was to repalce the sink and faucet together, but the sink was put in so that removing it would have caused excessive damage to our kitchen cabinets. Jack got the faucet job done, everything works, and our kitchen is now much better than before. November 1, 2019
These guys, Nick and Brandon, know their stuff. Very satisfied! October 31, 2019
These guys, Nick and Brandon, know their stuff. Very satisfied! October 31, 2019
ALWAYS FIRST CLASS SERVICE. BOB A. IS A WORLD CLASS TECHNICIAN. SUPPORT STAFF VERY COURTEOUS AND A PLEASURE TO DEAL WITH. October 29, 2019
laura is a great tech,she told me all she did. and showed me what needed to be done.sullivanis a great company October 28, 2019
Consistently good experiences with Sullivan Services and our most recent visit last week with service technician Nick Hotujec was no different. Nick was fantastic! What a nice, respectful and knowledgeable person - he loves what he does and was engaging and helpful. Thank you also to Maureen for easy appointment setting! October 28, 2019
Excellent product and installation October 27, 2019
Appreciated the service provided by Sullivan Super Service. The technician conducted himself in pleasant and professional manner. October 26, 2019
Very good, professional and helpful service. I am very happy with my experience with Sullivan October 25, 2019
Excellent service and technician from beginning to end. Will definitely call Sullivan for all plumbing needs going forward. I finally found an awesome fair plumber. October 25, 2019
We have used Sullivan Super Service for the past eleven years. We originally needed someone to service our old boiler system. Since then we have used Sullivan Super Service on six different plumbing and heating projects. They are very knowledgeable and offered us options for every project. Their work is excellent and we would strongly recommend them. October 25, 2019
Excellent rep. Came when they promised. Called to let us know they were coming. Diagnosed the situations and then provided estimates on the spot. Price was fair to us so we elected to do the work with Sullivan and they nailed it perfectly. I will use them going forward for all plumbing installs and repairs. October 24, 2019
As an owner of an older house, every fall I make a point to have our furnace inspected. It's convenient to have the Sullivan Service plan and its reassuring to know that the Sullivan technicians are knowledgeable and thorough in the furnace inspection process. Today's technician, Bob A*******, was especially helpful, providing me with sound advice on what needed to be done today to promote reliable furnace operation this winter and what I could do to support the efficiency of our furnace throughout the winter. Since our furnace is 15 years old, we also discussed the possibility of replacing it sometime in the not too distant future. I appreciated the fact that he took the time to explain what needed to be done now and in the future. i also appreciate Maureen's friendliness and responsiveness when I call to set up an appointment. **** ****-SSS customer for 15 years October 24, 2019
Ryan, was professional, courteous, knowledgeable Great Company on time and reasonable October 24, 2019
Nick was very knowledgeable. He explained everything in detail that had to be done October 23, 2019
Excellent plumbing service! October 23, 2019
Bob was great: polite, trustworthy, competent, clear -- and he fixed the problem October 23, 2019
Bob was terrific. He was efficient, informative, unassuming, trustworthy -- and he fixed the problem. Sullivan is definitely worth keeping as the guardian of our plumbing, heating & cooling. October 22, 2019
Excellent! Responded promptly! Great communication! Professional and courteous! Got us back up and running! October 22, 2019
The men who were here were quick courteous and professional October 21, 2019
Laura was quick, courteous and professional October 21, 2019
Always wonderful! October 20, 2019
Great Service! October 19, 2019
it was great service and are telling everyone about it ryan was great service tech October 18, 2019
Brandon was great, very informative and cared about resolving my issues. October 17, 2019
Greg and his team responded quickly to our needs and got the job done efficiently and within budget. October 17, 2019
I'd love to recommend Ryan who found the problem with my noisy, phantom-flushing toilet. He also gave me 3 options as solution. I am happy that this "least invasive" option worked beautifully. So he is knowledgable.Ryan also conducts himself professionally. He was courteous and thoughtful, put booties on his shoes before entering my home. I appreciate very much that he took time to do this which helps keep my house clean.Doretta October 16, 2019
Brandon S was our Service Technician with Sullivan Super Service. He was excellent. We are so happy with his service we are calling again for our furnace and plumbing needs, and we're asking for Brandon. The service was prompt, neat, he explained everything to us. We couldn't be happier. October 16, 2019
Very nice, clean , informative as to what the problem was and the solutions to resolve the issue. Office staff was very personable and polite. Thank you guys! October 15, 2019
They came and replaced my old boiler with a new one in 8 hours. That included bleeding the system twice, replacing a thermostat, clean up and their lunch break. They were friendly and answered my questions. So far boiler working fine. October 15, 2019
They came and replaced my old boiler with a new one in 8 hours. That included bleeding the system twice, replacing a thermostat, clean up and their lunch break. They were friendly and answered my questions. So far boiler working fine. October 15, 2019
Laura was wonderful. She explained everything she was doing and why she was doing it. She also explained the results in language a lay person could understand. Also was a good listener. Through our conversation she was able to recommend other services that would keep our property comfortable. Thank you for having such good people working for you. October 15, 2019
Bob Anderson has been to our house twice this year. Once for a plumbing problem and the other for boiler maintenance. He is a very professional, thorough individual and makes sure that everything is working correctly. Bob is a super nice guy and a pleasure to work with. October 15, 2019
Ryan was great...friendly, professional and knowledgeable! October 14, 2019
I had called to schedule my annual furnace checkup and Maureen was very professional and friendly. On Friday, the 11th, the office kept me updated as to when to expect Ryan. It was an extremely busy day for them with emergencies. Ryan arrived late in the day but was very professional in checking the furnace and making sure that we didn't have any problems. October 14, 2019
As always Sullivan Service was great - thank you Mark for your creative thinking and hard work installing the utility sink! October 12, 2019
We've been having Sullivan Service do our furnace inspections for a few years now and have always been very satisfied. This time was no different. Mark called to tell me he would be here in 10 minutes and he was. He took extra time to check something which was questionably probably because the furnace has not been being used yet. He was very professional and respectful, prompt and courteous. We will continue to trust this company with our furnace inspections. And we got our prize for scheduling this! Thank you. ****** October 11, 2019
Furnace check was done efficiently and annual discount cost makes it very affordable . October 8, 2019
Robert A was great. He is just like everyone in this company. They all great. When you call they make you feel important. I will only have this company work in my house. Plus you feel safe with this company and staff. I have use them for 5 years. October 8, 2019
Great service. Great, knowledgeable people. Totally professional. DH, Point Breeze October 7, 2019
Very professional, friendly and fast excellent service. October 5, 2019
Matt did a very good job. He was at my house last year for my furance check too. October 4, 2019
Matt and Jason were respectful, and quick with the service. They explained the changes that needed to be made every step of the way. I really appreciate you all fixing my house trap. October 4, 2019
We had a great experience with Sullivan! Matt D. was very efficient, professional, and friendly. He did a Super job and made sure everything was to our liking before he left. Highly recommended! October 4, 2019
You all were great! Will recommend you to all my friends. October 3, 2019
I recently had to get my house trap replaced because the cast iron pipe was rusted and this was causing back flow into the house. Matt and Jason were very professional and did excellent work. The job was much tougher than expected because the house trap was under my back basement wall. I was kept updated throughout the whole process. I felt the service was top quality. They also mopped the basement floor, when they were done, which I really appreciated. Thank you! October 3, 2019
I am so glad I chose Sullivan's! Very through and will be using them to for my plumbing issues too. Great job guys!!! October 2, 2019
I would highly recommend Sullivan company. I was alerted to when my technician would arrive at my house. Ryan my technician was very thorough and took the time to inspect furnace. Other companies take 5 minutes to inspect furnace. Ryan was professional and very knowledgeable. As I mentioned earlier I Highly Recommend. October 2, 2019
We were impressed with the friendly, professional service we received from phone calls to field Rep,Glen, and the wonderful time spent learning about your Company and products. October 1, 2019
Sullivan Super Service has a top notch staff that provides excellent customer service with fast responses. They are extremely knowledgeable and leave me feeling confident in the work that they performed. I would proudly and gladly recommend them. October 1, 2019
Brandon provided excellent service, we'll definitely use Sullivan again! Excellent communication in advance from both Brandon and the office. Brandon explained things in terms we could understand, I never felt talked down to. The price for our furnace check was very reasonable. Thanks! October 1, 2019
I am always very satisfied with the service I receive from Sullivan's. The office staff, Maureen and Jenell, is always friendly and courteous when scheduling service appointments. Brandon, the technician who inspected my furnace arrived promptly and was knowledgeable and professional. October 1, 2019
Very satisfied with all aspects of service! Mark was pleasant and clear in his explanation of the work that he did. When the work was complete he walked me through the repairs completed, it was very efficient and clean at completion. We will call again if we need anything. Ann Davis October 1, 2019
Excellent communication! Nick my service tech thoroughly explained everything he was going to check and went over everything when finished. Nick was very honest, personable and professional. So glad I called Sullivan Super Service for my furnace check this year! I have peace of mind knowing my furnace and ac systems are now going to be checked twice a year by Sullivan Super Service! October 1, 2019
Maureen was very friendly and helpful in setting up an appointment. Greg couldn't have been nicer and showed a genuine concern about my clogged kitchen drain. He explained all of my options and worked diligently until the drain was cleared. Truly I was left with a warm and fuzzy feeling as was he. Real professionals all around. October 1, 2019
Maureen was very friendly and helpful in setting up an appointment. Greg couldn't have been nicer and showed a genuine concern about my clogged drain. He explained all of my options and worked diligently until the drain was cleared. Truly I was left with a warm and cozy feeling as was he. Very professional company all around. October 1, 2019
The contractor was extremely knowledgeable and concerned about giving us what we needed within a reasonable budget. He was friendly, helpful and detailed about the work to be performed. I would highly recommend this company due to their professional capabilities and caring demeanor. October 1, 2019
Laura was amazing in fixing a leak that two other "professional" plumbers from another company failed to do. I will use Sullivan from now on; I even signed up for their service plan. Great people and great company. September 30, 2019
Mark arrived on time and quickly evaluated our request for a water heater. He gave us 2 options. We chose the tank-less option and he put us on the schedule for a service call at our convenience. Mark was polite and very respectful and finished the job the same day. He also had a assistant named Greg that was also very courteous and respectful .I was quite satisfied with both of these techs. September 29, 2019
As always they were on time and on target. Completed the fall furnace check and did so efficiently. Checked the furnace filter for me and assured me all was working well. It is nice to see a familiar face each time and that person (Matt) is very professional and friendly. Also they schedule based on your time frames and always call 30 min before arrival. No surprises. September 28, 2019
Wonderful work. Very thorough and professional September 27, 2019
Scott, Nick, and Jake were all great. They were took their time communicated what was going on when my drain could not be cleared. Explained the quote options in great detail. I have never had such a good experience with a service person … September 27, 2019
The technician, Matt, was absolutely excellent. Spent as much time as was necessary answering all questions I had. Will highly recommend Sullivan. September 27, 2019
Great service, Laura was great. Arrived on time was quick, diligent and thorough. Will look forward to using them in the future! 2nd review. Ryan came by today. I am again very happy with the service. I would very much recommend them again. September 25, 2019
The contractor was extremely knowledgeable and concerned about giving us what we needed within a reasonable budget. He was friendly, helpful and detailed about the work to be performed. I would highly recommend this company due to their professional capabilities and caring demeanor. September 24, 2019
Ryan was extremely knowledgeable and courteous, I could not have been any happier with him! September 23, 2019
Excellent experience from start to finish. No pressure from initial call and setting of same day appointment to visit from personable and knowledgeable technician. Could not have been more pleased!!! September 23, 2019
Great service, Laura was great. Arrived on time was quick, diligent and thorough. Will look forward to using them in the future! September 20, 2019
We made an appointment with Sullivan to do a thorough check of our heating and air conditioning systems. Their technician arrived promptly, and noticed some deficiencies in both systems. He sketched a range of options. He got right to the point, and dealt with our questions insightfully. He explained the pros and cons clearly and openly. His visit provided us with a valuable basis for a later talk with a Sullivan representative about possibly replacing the systems. Because we immediately had full confidence in both of these people, we decided to go ahead and replace both systems. The job was scheduled very conveniently for us. We have very high confidence in this firm. September 19, 2019
They are always prompt and very polite. Their technicians are very knowledgeable. September 19, 2019
Great job. Showed up On time and was very professional. Made sure to get me the best price. September 19, 2019
Sullivan technicians have always been friendly, courteous, informative and professional. September 19, 2019
Wonderful people. Wonderful service. Definitely would recommend to anyone. September 18, 2019
Professional technical and customer service September 18, 2019
This company is absolutely amazing. They are so nice a d friendly even under extreme circumstances. They were here for hours trying resolve the problem. If I could give them higher then a 5 star I absolutely would. Thank you so much to all that were here not just the ones listed here. September 17, 2019
Terrific company. Best in the area: generous with information; courteous; ready to present different options. First choice of plumbing services. September 17, 2019
AWESOME !! September 17, 2019
Nick M and another technician performed my winter service inspection last Friday. Very professional and personable. The inspection was quick and efficient. Everything is working fine.. September 15, 2019
Ryan S. is fantastic service technician. Love SSS! Please remember to make the 1/2 hour arrival calls so I can put my pets away. Was forgotten this time, and at least once before. September 15, 2019
Matt was on time and professional. He has done work at my home before, and I would gladly have him again. September 15, 2019
Maureen is always so pleasant and accommodating and makes it easy to schedule an appointment. Bob is friendly, thorough, knowledgeable, trustworthy, and professional -- totally top notch. Service from Sullivan is definitely Super! September 12, 2019
Maureen is always so pleasant and accommodating and makes it easy to schedule an appointment. Bob is friendly, thorough, knowledgeable, trustworthy, and professional -- totally top notch. Service from Sullivan is definitely Super! September 12, 2019
Excellent customer service with no hassle, no pressure sales tactics. Performed assessment professionally. Will likely hire to do the work that they quoted for me. September 12, 2019
Great info and always courteous. Thanks! September 10, 2019
Scott and Jake were great. Very professional and explained everything they were doing. Very polite when asking about what they should do and how they would work in our home. Communication from scheduling with the office to arrival time on the day of the work being done was superb. I highly recommend this company. September 7, 2019
Excellent, service. Appreciated the free sewer estimate (not offered by most places)! September 7, 2019
I called Sullivan for a problem I was having and they responded quickly. Very helpful and nice to work with. I would call them again if I were to need their help. September 7, 2019
The guys at Sullivan install furnace hot water tank and air condition and they did a great job Chris and his crew thank you job well done September 7, 2019
Sullivan has done the plumbing and heating in my parents house since the early 90’s. The service is fantastic. The technicians all are very knowledgeable. Very friendly service, and most importantly they do the job right. Highly recommend Sullivan Super Service. It’s really super. September 4, 2019
Just letting you know. Your broom and dust pan were left behind I placed it out on the front porch. Otherwise. Great job on the furnace installation along with the redirection of the duct work September 4, 2019
Mark B was knowledgeable, efficient, and pleasant. Sullivan’s technicians have consistently provided exception service. I am glad I chose them to install and service my furnace. August 31, 2019
Everything was professionally handled. I was kept aware of the Technicians arrival time. Had to wait around an extra day due to a part not being available but that is not the fault of the Tech or Customer Service rep. August 31, 2019
Exceptional service. August 31, 2019
Good work and knowledgeable staff make this a service I would use again. August 29, 2019
He was very good. Did a great job. But all the tech and office personal do a great job. August 29, 2019
The service was quick, and effective. They were very knowledgeable and took the time to explain the process and what work needed to be done. Will use the service again. August 28, 2019
Called at 830. Had a tech at my door by 930. Work was completed by 10. Perfect job August 27, 2019
What can I say. I called their dispatcher. Gave a 30 minute window. They came they worked. They killed it in under 30 minutes. Nothing but professionalism August 27, 2019
Greg was professional and respectful! He fixed our clog in no time at all August 27, 2019
Greg was very friendly and respectful! He got the clog out in no time and saved us from a more expensive repair! August 27, 2019
Ryan S. Was great! Really good guy. August 24, 2019
mark b came out and gave an estimate on the work I wanted done. very friendly and professional finished the work in a timely fashion. completely satisfied. August 24, 2019
Had a technician named Ryan S. come out to fix my leaking foist. Wonderful experience! He’s a very down to earth southern guy. Very relatable and well spoken. Fixed the problem in less than 30 minutes and was a pleasure to talk to. My wife also said he was, “easy on the eyes.” Thanks for all your help Ryan and good luck to you and your family buddy! August 23, 2019
Both Laura S and Maureen were professional and helpful. Laura was the technician that came to the house and did our furnace and plumbing check. She explained what problems we had and told me what she would consider priority items that needed fixed when I have the money to do it. I have had nothing but good experiences with everyone I have dealt with at Sullivan Super Service. August 23, 2019
Both Laura S (technician) and Maureen R (office) were helpful and very professional. Laura came in did the furnace exam and plumbing too. She made notes and took pictures to show me issues and did not pressure me to fix anything right away. She gave me her recommendations as to what should be priority and even gave me an estimated cost. I have been using Sullivan Super Services for a few years now and have never been disappointed. August 22, 2019
Matt D. was awesome as always. I never look forward to seeing him (nobody likes repair bills) but he makes the process a delight. Thanks August 22, 2019
Excellent professional, friendly service from the technician and customer service. Can’t find one complaint. August 20, 2019
Brandon came to do a/c check and furnace filter replacement- excellent job!! Maureen was the person who took my call- very pleasant and professional. Wonderful people working for your company!! August 20, 2019
We had a difficult plumbing problem with water spilling into our family room. I contacted SSS and they had someone come to my home immediately. In addition because the leak was not readily visible it took awhile to finally locate it and today Bob A******* was finally able to address the problem. It was very a difficult task and it needed someone with Bob's experience to solve. Kudos to Bob, Renee and the SSS team for their prompt and professional help. I was so impressed with their good work and friendly dispositions and professionalism that I signed up for an a/c and boiler service contract. Great work by everyone and a great big thanks from me and my wife. August 19, 2019
Are technicians were Ryan and Jacob, both were professional and personable(have two very energetic dogs that did not bother the guys at all would pet them and even would toss the ball for them). Had two jobs a new water heater and reworking a kitchen drain. Each job was explained in detail before starting. At the end of each job you would not have known that work was done all old parts were taken and each area was as clean and neat as is was before the job. Could not be happier with Sullivan,Ryan and Jacob. August 18, 2019
Mark is an excellent professional whose accurate diagnostics leads to repair what really needs to fixed. Uh His high skills make him the right professional for the right job. Great job for a reliable Company! Leo & Lisa August 18, 2019
They were very professional and came out to a neighborhood slightly out of their operating area which was very much appreciated! August 18, 2019
I had a clog in the sewer line. Scheduling was speedy, within one hour from my call I had Sullivan's technician cleaning sewer pipe at my house. Very pleased with the service. August 16, 2019
Excellent work and timely service by Mark B. and everyone who assisted. Scott's diagnostics were most valuable. Will use your service again. August 15, 2019
Matt came to check our furnace's condition for the upcoming winter and found that everything was fine. He changed the filter as well. He was very pleasant and I appreciated his reassurance as to the condition of our furnace. August 15, 2019
on time job done right no mess to clean up price affordable August 14, 2019
Nick and Matt did a great job from explaining the plan for the drain repair, informing us of modifications to the plan once they opened the floor and completing the job by the end of the day. Clean-up was acceptable given the nature of the work. All employees were positive, courteous, and competent. August 13, 2019
GREAT SERVICE!!!! August 13, 2019
GREAT SERVICE!!!!! August 13, 2019
The receptionist and the technician were friendly and professional and did an excellent job taking care of my needs. August 13, 2019
Have been with Sullivan Super Service approximately 3 years. Matt is a Super Service Technician. Always prompt, sociable, very knowledgeable of his skills in the heating, A/C and plumbing fields. Would refer anyone without a doubt. Thank you Matt and Renee. Your number 1! August 12, 2019
Courteous, informative, and very helpful. great service from the customer service to the tech. August 12, 2019
Ryan S. and Jim M. were both polite and professional- they arrived on time and went over the days schedule with me before starting. I was happy that they got the job done without destroying my plants in the front garden. I was very impressed with the whole process. Thanks! August 11, 2019
I had two hot water radiator lines moved and a bathroom faucet installed, they were quick to do all the work the same day, no hassles, very friendly and informative, willing to answer all questions and immediately took suggestions for ways to do the job to suit my preferences. I'm glad I found them, will be using them again, I highly recommend for anyone who wants reliable people who are quick and professional and knowledgable and personable! August 9, 2019
These guys were great!! Excellent work, prompt, reliable, nice, honest. We needed a MAJOR job done, and they came out to give an estimate not long after we called, then came the next day to start. They were very fair in their pricing and actually came in under their estimate. Very professional. Highly recommend!! August 9, 2019
Matt D. was a very competent, professional, friendly technician. He did not over sell me, he simply provided information for me to make informed decisions. Sullivan Super Service has a customer for life! August 9, 2019
Employees very polite and courteous I was disappointed with the fact it took so long to get issue completely fixed. August 9, 2019
Very helpful August 9, 2019
This was my first experience with Sullivan’s. I had originally got an estimate from another company, but for various reasons just didn’t feel confident with them. Then I called Sullivan’s, and I’m very glad that I did! Communication with Maureen and Greg was prompt and pleasant, and Greg was able to complete the custom install job of a new gas grill to fit the budget! I am very pleased and would highly recommend! Thanks SSS! August 7, 2019
This was my first experience with Sullivan’s. I had originally got an estimate from another company, but for various reasons just didn’t feel confident with them. Then I called Sullivan’s, and I’m very glad that I did! Communication with Maureen and Greg was prompt and pleasant, and Greg was able to complete the custom install job of a new gas grill to fit the budget! I am very pleased and would highly recommend! Thanks SSS! August 7, 2019
I was really grateful that they could squeeze me in on the same morning that I called for help! August 7, 2019
World class service!! August 6, 2019
They were awesome, courteous, kind and true to their word. Will definitely refer to other customers in need of quality work. I'm happy to have been introduced to this company. ********* * August 6, 2019
Team members were professional and very helpful. Fine work done by the tech, above and beyond what I had expected. August 1, 2019
These folks restored my faith in service providers. They communicated with me throughout the process and were amazing to work with on my clogged floor drain. Honest and reliable service at a reasonable price. August 1, 2019
They were very prompt and professional. When they were unable to unclog the drain after inspecting it they left an estimate of the work that would have to be done to remedy the situation. Even though they were here for a substantial amount of time, they did not charge me for the call. July 31, 2019
Sullivan Super Service came through for me again, this time on an emergency plumbing leak. They were able to make an appointment immediately. Mark B showed up on time, worked quickly, accurately, and excellently, all the while displaying good humor and an intelligent outlook. And the price was very reasonable. I cannot recommend Sullivan too highly -- they are awesome! July 31, 2019
After a scheduling mixup on my end caused us to miss our original appointment Sarah and Renee were extremely understanding and friendly to deal with. They scheduled me in that day. Greg arrived on time and was incredibly professional and friendly as well. He did an excellent job in repairing the leak and did not leave until we had tested the drain pipe several times with different flow rates. I will definitely be calling again should the need arise. July 30, 2019
Greg and Renee were both extremely professional in accommodating my schedule and completing the repairs that were needed. I will definitely call again should I need additional services. July 30, 2019
Ryan is outstanding, does great, fast, clean work, and always gives me sound advice. July 30, 2019
Excellent service. Very professional. July 28, 2019
Very informative and professional July 27, 2019
No Comment July 26, 2019
The guys did a terrific job diagnosing the problem with our house-to-street rain downspout drain. Then they came out and repaired the clogged section in the in-ground pipe from the house to the street. Can't thank them enough for doing a outstanding job. All Sullivan people were friendly and courteous. Thanks guys for a great job July 24, 2019
Great attention to our needs. Thanks! July 23, 2019
I have no complaints. Ryan was friendly and professional. He showed up when he was supposed to and the work was done quickly. We’ve had no problems with the repairs so far. July 20, 2019
VERY SATISFIED!!! Greg did a great job. July 19, 2019
Greg was extremely professional and friendly. He was a pleasure to deal with. He did an excellent job finding the shower part we needed and had it repaired quickly. VERY SATISFIED!!! July 19, 2019
Very happy with service. everything was explained simply and directly. Team was very helpful and pleasant. I recommend their services. July 18, 2019
First off, Ryan was my service person. He was extremely polite, easy to talk to, on-time and knowledgeable. Setting up the appointment was easy and I was called to let me know when Ryan would arrive. I would have given one star, but Ryan was great and the additional star is for him. My issue came with pricing. I was told that I would need the top and bottom thermostat replaced on my 80 gallon water tank. I pre-priced these parts on-line at a total of $33 for my exact model. I was quoted a price of $797 for parts and labor. Was also quoted $3,400 for a new tank as an alternative option. Let's say that it takes 2-hours to replace the thermostats, that would equate to approximately $350 and hour for labor. Now assume a new tank was $1,500, and it took two hours to install (generous), that would be $950 an hour. OK, $2,000 for the tank, $700 an hour for labor. My whole reason for calling Sullivan was because of the excellent ratings I found on Google. I generally don't write reviews, but I had to in this case. July 16, 2019
Matt was an excellent representative for Sullivan. Extremely professional and personable. Arrived in a timely manner and got the A/C repaired on a very hot day!!!!! Truly Satisfied, *** * **** *** July 16, 2019
MAREEN WAS VERY CORDIAL AND THOUGHTFUL TO SCHEDULE A QUICK SERVICE APPOINTMENT WHEN WE HAD WATER LEAKING OVER OUR CARPET. RYAN SHOWED UP ON TIME TO QUICKLY DIAGNOSE OUR PROBLEM. RYAN WAS VERY PROFESSIONAL AND HELPFUL. THEY ARE 5 STAR EMPLOYEES. July 15, 2019
Great service! Would recommend to anyone. Definitely will use their service for all future plumbing needs. July 14, 2019
Have used Sullivan for almost 20 years. Appreciate the excellent work and customer friendly staff. Thank you Sullivan for many years of problem solutions. JEF July 12, 2019
I reached out to Sullivan to service/troubleshoot some issues I was having with my HVAC and Nest. The appointment process was incredibly easy, Maureen was exceptionally nice and had all the history of the system readily available inclusive of install and subsequent service checks. Furthermore, she was able to accommodate a last minute scheduling change for me. Matt and Jack, the 2 service technicians were professional, courteous, and thorough with their service. They fully explained the issue and were able to resolve within 2 hours. I will definitely use them again. July 11, 2019
I reached out to Sullivan to service/troubleshoot some issues I was having with my HVAC and Nest. The appointment process was incredibly easy, Maureen was exceptionally nice and had all the history of the system readily available inclusive of install and subsequent service checks. Furthermore, she was able to accommodate a last minute scheduling change for me. Matt and Jack, the 2 service technicians were professional, courteous, and thorough with their service. They fully explained the issue and were able to resolve within 2 hours. I will definitely use them again. July 11, 2019
Maureen and Ryan were beyond nice. July 11, 2019
OMG! Since making the phone call while in distress about a flooding basement, Maureen could sense the urgency in my voice and sent God's angels - Scott D. & Matt R. to my rescue. Everything ran smoothly, Scott thoroughly explained step by step what was going to happen, Matt expeditiously completed the task at hand and impeccably replanted my bushes & landscaped! I am more than pleased with their work - I'm ecstatic! I would highly recommend this company! July 10, 2019
OMG! Since making the phone call while in distress about a flooding basement, Maureen could sense the urgency in my voice and sent God's angels - Scott D. & Matt R. to my rescue. Everything ran smoothly, Scott thoroughly explained step by step what was going to happen, Matt expeditiously completed the task at hand and impeccably replanted my bushes & landscaped! I am more than pleased with their work - I'm ecstatic! I would highly recommend this company! July 10, 2019
Brandon S was awesome He arrived time and immediately started to diagnose the problem Every time he thought it was corrected something else was wrong after two trips for parts it is now working. He went above and beyond so that I would be comfortable. He did not stop until he got solved. I recommend Sullivan Super Service. Thanks Brandon S. your the greatest.. July 9, 2019
Great company to work with. Thomas was fast and professional. Thanks for the great job. July 8, 2019
The service technician arrived early and solved my problem quickly. I defintely recommend them! July 2, 2019
Service was excellent and service an efficient and courteous. July 2, 2019
I appreciated you accommodating my work schedule and the great work that your company always does. July 1, 2019
As always the service was great! Thanks Brandon S! July 1, 2019
Scott, Sarah and others I talked with were polite and helpful. Team did not meet the "window" to get to my home as scheduled, but I received a call that Scott was running late and he did arrive within the hour afterward. They diagnosed problem and will be back to fix it. Just wish it weren't so expensive! June 28, 2019
Excellent service! Not only were they prompt and professional. But they were able to troubleshoot our plumbing needs and saved us some money. Ryan S. did awesome work. Would definitely recommend and use them again. June 26, 2019
Matt DePra was prompt, courteous, and professional. He took time to examine all the concerns I had about my plumbing and HVAC system. He wrote up the options and costs and discussed in detail all of the information. He answered my questions and set up an appointment with Sullivan's AC person to give me an estimate for a new unit. Matt is knowledgeable about his craft and I appreciate that he presented all the options for me to choose from and did not pressure me to go with the most expensive choices. Some options seemed pricey to me, but I don't have anything to compare them to, so perhaps they are average for the industry. I am happy that all my concerns were addressed and confident that Matt resolved my issues to my satisfaction. I would recommend Matt without hesitation. June 25, 2019
Sullivan has been doing our HVAC and plumbing work for 30 years. I trust no one else. They have replaced gas lines, AC condensers, hot water tanks, garbage disposals, installed Mitsubishi AC/heat units, unplugged drains, fixed toilets, etc etc. Their work is always professional and knowledgeable; and everyone--from office staff to techs--are polite. One aspect I really like is their prompt service. June 21, 2019
I have always had very good service from Sullivan. This time was no different. The service representatives were very courteous and knowledgeable. Work was done and area was left very clean. I am very satisfied June 14, 2019
I always am so satisfied with the service I've gotten from Sullivan. That's why I keep calling them for help June 14, 2019
Ryan provided excellent service. I will recommend him to anyone who requires plumbing heating and cooling services in the future. June 13, 2019
Ryan provided Excellent service. I will recommend him for any plumbing jobs. June 13, 2019
Thomas S. Terrific performance on a very demanding job. He did it all extraordinarily well. Alan Hornell June 13, 2019
All around great job. June 13, 2019
Ryan was professional knowledgeable and did a great job. June 13, 2019
Matt D., service technician was prompt, knowledgeable and courteous. After diagnosing the problem he gave me options for corrective action and quickly implemented them. I would recommend Sullivan Super Service and Matt D. to my friends. June 11, 2019
Unlike every other A/C service I called, Sullivan was able to come and check out our unit in 2 business days. Matt Depra was the one to come by, and he was polite, on time and figured out quickly what the problem was. Also cheaper than the other HVAC companies I called...so I have no complaints. June 11, 2019
Great service. I've left positive reviews in the past and sullivan never disappoints. June 10, 2019
Matt was awesome to work with. He went above and beyond in fixing our backup issue. We spoke with a friend last night and she told us of also working with Matt previously. She described the same great service and quality of work. We would highly recommend Sullivan to anyone in need of services. June 8, 2019
Mark did an excellent job replacing my plumbing parts. He consulted me at various stages of the job and even tested a different method to cover up the previous work. June 7, 2019
Matt, Scott and the whole team at Sullivan were awesome to work with during our sewer line issues. Our schedule is crazy and Sullivan worked with us over a couple week period to solve the issue. All work and options were very clearly explained along with the associated costs. Once we pulled the trigger on the multi-day job, Matt was at our house the following day. He was able to complete the job a day early and we were grateful to be able to move back into our home before we expected. The solution to our issue involved digging outside and Matt worked painstakingly on the landscaping afterwards . My wife and I wholeheartedly recommend Sullivan Super Service. June 7, 2019
I just had Sullivan replace a hot water heater and a couple weeks later I had them install the super quiet Mitsubishi air conditioning in two rooms of my house. The people (Chris, Nick, Jason, Brandon, and Sarah) were all very friendly, courteous, and professional. They did a great job and left the place clean. I should have done this years ago. June 6, 2019
Maureen was polite and helpful when I called. I was thrilled that Bob was my technician since he has done excellent work for me previously. He was polite, professional and efficient. I would definitely recommend Sullivan super service! June 6, 2019
They were great to work with. Prompt and efficient and went out of their way to explain everything I had to deal with. The cost was reasonable. We rate them 5 out of 5 stars and will use them again if the need arises. They saved the day! June 5, 2019
This was our first time using Sullivan. Bob was absolutely great. He ended up having to spend a lot more time here than he thought (even though he had plans with his family). He was very friendly, professional, knowledgeable and was originally from our area so we chatted about that as well. Oh, and he fixed the problem with our AC! I would definitely use Sullivan again. June 5, 2019
Awesome team went above and beyond what I call good customer service thanks for everything June 4, 2019
We did not end up using Sullivan Super Service because of a misunderstanding with the estimate. However, this was resolved with the utmost courtesy and professionalism. Their people are super! June 3, 2019
You are the BEST! Thank you for 25+ years of the best service! June 3, 2019
Very courteous, new his job and made some recommendations which I appreciated it June 1, 2019
I have been with Sullivan for many years and I have never been disappointed with the service. Yes at times the pricing may seem a lot, but the service and the dedication of the employees to each customer and each job big or small is well worth it. You never have to be afraid to call a plumber when you use this company. May 31, 2019
Every time I call Sullivan for help it is like calling a family member for help. Greg is very helpful and explains every thing he is doing and why he is doing it. He goes over and above the call of duty. May 31, 2019
I was very pleased with the service technician, Mark Blair. He was very up front with me and I will be calling in the near future to have my plumbing fixed. Thank you May 31, 2019
Great job May 30, 2019
Courteous and very professional . Did not take advantage of me . May 25, 2019
Both Ryan and Maureen were friendly! Thanks for the quick same day service! May 21, 2019
Prompt and excellent service! May 20, 2019
Sullivan’s always provides great service. Their technicians are professional and personable. May 20, 2019
Staff was very informative, both in telling me about the scope of the issues and work before starting, as well as in updating me about the status as they performed the work. May 20, 2019
Matt was great! Shared the options that I had with my ac and provided options with zero pressure. Will continue to use Sullivan and Matt in the future. May 17, 2019
Brandon was very helpful and knowledgeable. May 16, 2019
Sullivan comes through again! I'm always 100 percent satisfied with every aspect of their service. From the time Maureen answered my call to Brandon calling to explain to me what was going on. Sullivan is beyond five stars in every category!!! I could not be happier! May 15, 2019
Very helpful and friendly and I even learned things I didn't know about plumbing now I would have them do the work but the home warranty is going to take care of the problem but thank you Greg May 14, 2019
Bless you for your outstanding customer service and friendly, helpful staff. Greg worked tirelessly to figure out what the problem was and didn't stop until he had a solution. He kept me informed every step of the way, showed me what the issues were and kept a smile on his face the whole time. He listened to what I had to say and didn't make me feel like I was bothering him by asking questions. And he likes cats! No hesitation recommending you to anyone who needs help. Thank you, thank you, thank you. May 13, 2019
It's wonderful to have people you can depend on to show up on time and who are pleasant to deal with and who keep you informed of progress/problems. You have done that and have been a delight to have in my home. Thank you so much for everything you have done. May 13, 2019
Brandon and Nick were wonderful! Very respectful, very pleasant to talk to, informative and cleaned up well afterward. They also tried to do as little damage as possible and that means a lot to me. It's very nice to know ahead of time who is coming and what they look like. Any further issues I have, Sullivan is my go-to plumbing company. May 13, 2019
Ryan S. determined the problem immediately. He was articulate, knowledgeable and personable. He is a fine representative for Sullivan. May 13, 2019
Ryan S. was able to determine the problem immediately. He was articulate, knowledgeable and very personable. He is a fine representative for Sullivan. May 13, 2019
Love you all. Been with you all for 5 years. You always made me feel important. Glenn, Chris, Ryan and Jason did a great job. Words can not said how great everyone at this company are. May 10, 2019
All 4 guys did a great job. It all started with Glenn coming to my house. He help me get the air conditioner and under how it works. Then Ryan, Chris and Jason came and did the work. All these guy's made feel important. They clean everything up and made sure I was happy with everything. I do not use anyone else. I been with them for 5 years. Even all they office girls are great. Everyone there are friendly and great. I will stop now. May 10, 2019
I've always gotten good service and fair pricing from Sullivan, with friendly people on staff. I continue to go back to them because they are consistently good. I have been using them for years. Edited 5/10/19 -- Another good experience with the Sullivan team, a big repair in my bathroom that went very smoothly despite obviously being a lot of work. Very friendly & professional. May 10, 2019
Renee found me a convenient appointment time and Brandon Did the service call, Fast And neat May 9, 2019
Excellent service as always by Sullivan Super Service. My go to folks for plumbing, heating and hvac. I highly recommend. May 8, 2019
I recently had Rob visit twice (once for plumbing repairs, and once to install a garbage disposal). I highly recommend Sullivan Service (They're truly super :) May 8, 2019
5 stars Sullivan Super Service is the best. I use them for maintenance on my furnace, air conditioner, and plumbing. Their service and professionalism is excellent. I just had Mark B. today to clean and service my air conditioner for the spring/summer. Everyone from the office staff to the technicians treats you with courtesy and professionalism. They wear covers on their shoes and they clean everything up when they leave. Very prompt. May 7, 2019
Brandon was on time and professional. Cost was offered, reasonable, and he was able to address and resolve the issue immediately. Office staff was courteous and efficient. May 3, 2019
Brandon was on time and very pleasant to deal with. He gave me more estimates than I was expecting which is a great help in determining which options I have and can afford. Thank You. May 3, 2019
Nick was very professional. He provided valuable information about my AC unit for future concern. Arrived on time. I would recommend him to others. May 3, 2019
Mafk was more then helpful in our émergence, working from a very awkward position He repaired the leak Thanks Mark and Sullivan Plumbing for the quick response May 3, 2019
I will recommend Sullivan to neighbors, family, friends,etc. Nick &Maureen were on point. Thanks again Sullivan April 30, 2019
Nick was very professional and polite. He was on time and Maureen was also professional, she scheduled my service the same day. I will stay with and refer Sullivan. April 30, 2019
Mark was very helpful. They were quick and efficient. They also explained the problem very clearly and what my future options are for a long term fix. April 28, 2019
Greg the service tech was absolutely a pleasure to talk to and represented your company very well. I only want a pipe replaced I do not want to join a membership. i April 27, 2019
Quick response and job well done in a short time. April 27, 2019
A very positive experience from the women on the phone to the technician Mark Blair. Everything was explained in detail, great work done, arrived sooner than I expected. I will use Sullivan again in the future for sure!!! April 24, 2019
Nick came out to service the air conditioner. He replaced a part and cleaned the coils. He was very knowledgeable and explained what he had done. April 24, 2019
Mark arrived on time, very pleasant. gave me two options to complete the job, was finished in good time with problem solved..would definitely use this company, and mark, again April 24, 2019
Very professional and knowledgeable. April 23, 2019
We used Sullivan Super Service company for our AC and furnace maintenance for two years now. They send us the same technician who already knew our system. Matt again did a great job. He was very professional and knowledgeable. We will continue to use this company. April 23, 2019
had a wonderful experience w/Ryan S. and Renee M. - very courteous and helpful - Ryan went above and beyond in fixing a dripping bathroom faucet and love the much better turnoff valves he installed. Would definitely use Sullivan again - especially if the technician is Ryan or someone equally qualified, efficient and kind. April 23, 2019
I could not have asked for a friendlier, more courteous plumber. He answered my questions and was very persistent in finding the problem and correcting it. My recommendation goes out to anyone who needs help April 23, 2019
Mark was professional explained everything and offered a couple of options for my AC maintenance. April 21, 2019
Sullivan Plumbing employees are very helpful from the first call to the office with quick and prompt service. They are very professional and have always done a good job. I have used Sullivan in the past and will most definitely use them again. April 20, 2019
great experience .. thanks to ryan for going above and beyond April 19, 2019
Great Service! Very pleasant people. Thank You very much! April 18, 2019
Great Service! Thank You! April 18, 2019
These people are the best: good workmanship, excellent results, courtesy, and reliability. Five stars April 18, 2019
Mark Blair did a great job today...I sent a review via instagram on facebook. Would recommend him to others...he even helped us with an online coupon! April 17, 2019
Scott quickly took care of the problem and answered any questions I had. April 16, 2019
Both Sarah who arranged the appointment and Greg, the technician, were highly professional and helpful. Greg’s work was first rate. He showed me the problems with the kitchen plumbing, gave good advice, got the required parts and repaired the plumbing in a clean, efficient manner. The price was fair and in line with other good plumbing companies. April 16, 2019
These guys are the best! Responsive and proactive, they make every effort to provide an excellent client experience. The entire team is friendly and professional, and always take the time to address any questions. April 16, 2019
The service I received in this latest visit was super and I recommend Sullivan service to everyone. April 16, 2019
Matt D, Renee M, & Glenn were all professional, courteous, and extremely helpful. I am never disappointed by the Sullivan Super Service team. I know I can trust them to give me honest answers to my questions, fair prices, and excellent workmanship. April 12, 2019
Excellent service, always thorough, and never pushy about upselling. Nice to have a friendly voice on the phone and a familiar face at the door on an early morning visit. Thank you!! April 11, 2019
Today was air-conditioning check day with Sullivan. Matt called before arriving, arrived on time and was very professional. He reviewed the system, tested it and pronounced it in good working condition for another year. He reviewed a few other items and made suggestions. No pressure and finished in a very efficient time. It is nice to have a familiar face come to your door and work with a very reputable organization. Thank you, Super Sullivan Services. April 11, 2019
I enjoyed having Sullivan Super Service's Matt D**** check my home air conditioning system. He was courteous and was very efficient. He did a super job! April 10, 2019
Always excellent customer service April 9, 2019
Always professional, always on schedule. April 8, 2019
Sullivan's installed a new furnance and air conditioner last spring. I also purchased their service contracts for both devices. I was very impressed with their services and professionalism. April 8, 2019
Greg was very informative and friendly. Out of all the plumbers who have been to the house, he was the only one who was willing to give me a best case/worst case scenario so that I could better plan. He was up front and answered my questions easily. April 8, 2019
I had an air conditioning inspection. Maureen kept me informed of Robert’s arrival. Robert came and did his job in a timely fashion. Cleaned the filters and checked out the inside and outside units. Very good job. April 8, 2019
Very pleased. Arrived on time, was polite, efficient, and professional. April 7, 2019
I had Sullivan Super Service out to my home for my spring checkup. The Service Technician Mark B. Presented the company very well. He came in did his job. We spoke as he was doing what needed to be done. He answered all the questions I had for him. He represented his company vert well. April 7, 2019
Did all checks. And was done within a good timeline. April 5, 2019
Very pleased with service April 3, 2019
Renee was very helpful and very pleasant. Brandon also was professional and easy to work with. Once the job was completed, he left the bathroom clean. Other than the price (it was Saturday), working with the Sullivan team was a good experience. April 2, 2019
Starting with the first point of service rep "Maureen" and ending with "Rob" the service was top notch!!! The service rendered was exactly what I was hoping for after reading the numerous 5 star reviews while searching for a local company to handle our emergency. Thank you Maureen & Rob!!! April 1, 2019
Starting with the first point of service rep "Maureen" and ending with "Rob" the service was top notch!!! The service rendered was exactly what I was hoping for after reading the numerous 5 star reviews while searching for a local company to handle our emergency. Thank you Maureen & Rob!!! April 1, 2019
As always 100% satisfied with Sullivan! They are the best! March 30, 2019
Fantastic service. March 30, 2019
The job I want done has not even started yet, but your team made me feel so good about what will be happening I fell completely safe. I am along time customer and know if anything is not what I want you will make it right and work until I am happy. March 29, 2019
They are always prompt, keep appointments as promised, and very professional. Brandon has come a few times to inspect and/or repair my HVAC and he always gives me a nice summary breakdown of what would be needed. Reasonable prices as well. Thank you guys! March 29, 2019
Very good and fast service. Polite and informative technician. Customer service polite and knew what kind of service needed. March 29, 2019
scot was great,but still waiting on info for the job. March 28, 2019
I train customer service personnel and your people are some of the best I have worked with. Sarah, Greg and Brad, went over and above to make sure I was happy every step of the way. March 26, 2019
As always - Sullivan service is the best - thank you! March 24, 2019
Very good service March 21, 2019
This company has serviced my furnace and air conditioner for 10 years. They are consistently reliable and helpful. The representatives are knowledgeable and professional in their behavior. March 21, 2019
Always courteous service. March 19, 2019
Brandon did our work and was very professional and explained everything in great detail. Performed the work in a very professional manner. March 19, 2019
Tech. was great. He explained ev erything to me. He told me that he could get me a new toilet and install it or I could get the toilet and he would install it. The new toilet is due to be here 3/26/2019. At That time I will call you for to install it..... T>Y> March 19, 2019
The company was not listen on yp.com. March 15, 2019
Sullivan Services has been my plumbing and heating company for probably 35 years, and I have been very happy with their representatives for my plumbing and heating needs. March 15, 2019
Nick and Brendan were here to fix a problem with the shower head in the second floor bathroom. They were friendly, courteous and did the work quickly and very satisfactorily. They cleaned up well, and took me through what they had done . They are remarkable young men, and Sullivan Super Service is lucky to have them on board. March 15, 2019
Maureen at reception is always so nice and makes sure any scheduled works for us. Technician Mark Blair was thorough and made sure everything was in order and explained everything in layman's terms. AWESOME TEAM March 14, 2019
Maureen worked with me to get a tech out at OUR convenience. Mark was on time and made sure he took the time to correctly diagnose the problem. He gave me a "quick fix" and provided me two very reasonable quotes for longer term solutions. I would recommend yinz to ANYONE! March 14, 2019
Scott and Matt were very helpful so I could understand what our problem was. Very professional and informative. Now that our main sewer line has been replaced, I would like to give a shout out to Scott, Matt, Tom, Donte,Chris and Brandon for a job well done. They worked diligently on the 10 degree days to get our job done. It is obvious that your company instills a strong work ethic in each of your employees. Thanks March 11, 2019
Sullivan folks are always so helpful, friendly, and efficient. It is amazing to me that we've found a company that is great at actually helping us with heating and cooling issues in our big old complicated house! Thank you. March 4, 2019
Excellent service! March 2, 2019
Very good experience. Tech was knowledgeable and helpful. March 2, 2019
Initial visit - excellent, speedy service and assistance. March 1, 2019
Everyone was nice from the phone calls to the service tech, Ryan. I will definitely use them again. Ryan was very professional and helpful and answered all my concerns. February 28, 2019
Sullivan responded quickly to our problem. The service technician was professional. He explained everything clearly and gave appropriate options. He then made the installation within the time promised then walked me through the the work he had done making sure my questions were answered. Thank you. February 26, 2019
Great service. I always received prompt and professional services. The staff is very courteous and they go out of their way to make sure you are satisfied. February 23, 2019
We always appreciate dealing with Rob. He is professional and explains everything going on to us. So glad we found Sullivan and met Rob. February 19, 2019
Mark showed up on time, and stayed to diagnose the issue--the answers were not super obvious and corrected. Polite, good experience. February 19, 2019
Extremely timely and helpful, clearly explained options and price of repairs, thorough work made sure no other leaks were present. Brandon was freindly, highly competent and professional. February 15, 2019
Exemplary service from start to finish. February 14, 2019
Most definitely a super team. What an amazing group of people. Sarah the dispatcher took care of my request quickly and sent me a wonderful crew of people to help. Scott D who called and explained to me what the problem was and what needed to be done, Thomas S who headed the crew that installed a new main sewer drain in 2 days and found the huge cracks in the heat exchanger in my furnace, Ryan who explained heat exchangers and carbon dioxide to me and then installed the new 2 stage furnace. Also want to mention Glenn who helped me choose my new furnace and gave me space heaters to keep us warm the night we didn't have a furnace. There were also several others who assisted in the project carrying huge buckets of concrete out of the house in the rain and the snow. Everyone involved treated my home as though it were their own. My sincere thanks to all of you. February 14, 2019
Glenn offered excellent service. Explained everything in down to earth terms. He's a valuable member of your team. February 13, 2019
Matt DePra was helpful, on time and explained everything fully. Quick, efficient and friendly service. February 12, 2019
Matt from Sullivan super service excellent job with replacing faucet in bathroom gave me three options for the repair and was neat and efficient would highly recommended him February 8, 2019
Sullivan Service can always be counted on whether it’s a scheduled service or an unexpected event. It wasn’t necessarily an emergency but it could have turned into one if they hadn’t arrived when they did. They diagnosed the problem quickly and began working to resolve the issue. They were able to stop the leak and scheduled a return the next business day to resolve the issue completely. They were thorough and relatively fast. Thank you for a great job. February 5, 2019
Service technicians Nick and Scott arrived exactly within the timeframe I was given. After giving them a rundown of the issue they went quickly to work to diagnose and fix the issues we had. They were both very friendly, polite and knowledgeable and did a very thorough job. I was very pleased with the service and will use them again anytime an issue arises. February 5, 2019
Our furnace broke down on the coldest day of the year. I was glad to see that Brandon showed up because he was at our house before and knew that we had issues with this new furnace before. Brandon was very professional and empathetic. It was 57 degrees in our house without the heat and he saw that my little kids were at home. He said he would not leave the house until he fixes the problem. He kept his promise and within a few hours he changed parts and explained to me what he had done this time. Brandon is an experienced technician and clearly he learns something new every day. Many thanks! February 4, 2019
We were helped by several different people (for several different visits) and everyone was great. February 3, 2019
I was very happy with the services and would definitely recommend Sullivan to my family and friends. February 2, 2019
We have been with Sullivan Super Service for several years. The technicians have all been quite competent and efficient. We have been very satisfied with all the work done. The prices are high but Sullivan does have some strategies to limit costs -- like service subscriptions. February 1, 2019
Bob was professional, efficient, informative, and went above and beyond in his service. February 1, 2019
Sullivan is responsive, friendly, competent. They replaced our lead line and fixed our pipes. They had to come back a few times (through no fault of their own!), and helped us to problem solve some complex solutions. We're fans. February 1, 2019
They always come when they say they will, and try to send the person most familiar with your issues. Nick stayed until it was resolved. Great followup as well! February 1, 2019
I really appreciate the service provided for my furnace. I believe I was provided with honest information and highly recommend Sullivan Super Service. January 31, 2019
Bob A. came out in these bitterly cold temperatures and high winds, on time, with a courtesy ETA call to boot. He very quickly addressed my concern, to my complete satisfaction. He checked to see if there were any additional issues. Very satisfied with this service. January 30, 2019
Great ! Matt Ross was exceptional. His knowledge, work ethic and personality are great! Kudos to Matt, Chris, and Maureen! January 29, 2019
I had water coming out of my drains in the laundry room and garage. Matt was able to assess the situation, locate the water source, and fix the problem. He was so knowledgeable and had no problem doing whatever it took to get me back on track. He is a hard worker, does not waste time, and will clean up before he leaves. Oh, did I mention that he is sooo pleasant and punctual . Kudos to Matt Ross. January 29, 2019
Sullivan Service is the best plumbing company that I've ever had the privilege of installing and fixing my plumbing :) January 28, 2019
All of the above. Ryan's came to do a water damage issue in my home. He was very efficient, pleasant and answered all of my questions. l will push my insurance company to have Sullivan make the necessary repairs. I have used them in the past, and continue to have confidence in them. Thanks Ryan. January 27, 2019
Our furnace broke and Matt arrived within 2 hours of our phone call. He was very efficient and fixed it quickly. January 25, 2019
Nick was very efficient and did his work well. Maureen, as always, was extremely helpful, a joy to speak to on the phone January 24, 2019
Today Ryan and Renee helped me out! They were both very helpful and polite! A Sullivan January 22, 2019
Nick from Sullivan Plumbing and Electric came at night after another service wasn't able to find the issue. He spent time troubleshooting and came up with alternative solutions. He really cared about getting to the route of the issue. Thanks Nick! January 22, 2019
Scott and Matt were very helpful so I could understand what our problem was. Very professional and informative. January 22, 2019
Hot water tank went out on the coldest day of the year. Every other company said they couldn't help me until days later. This company said sure someone would call later that day when they were on the way. It took a few hours but eventually someone called and arrived shortly after. All they had to do was re-light the pilot light. (I had tried to do that myself but for some reason couldn't get it to light.) Anyways, it was a little pricey of a service but I was happy to have hot water again. Mark was very nice and professional and emailed me estimates for a new water tank which we probably needed. Thankyou for being the only local company that would come to my rescue! January 21, 2019
5 star January 20, 2019
is a long-time service contract customer. My recent experiences concerned two heating issues that required prompt service calls. Both calls were appropriately dealt with by the Sullivan team and while one was a tweak the other was a warranty-covered motor replacement. Both well done. Over the years there have been other issues to which Sullivan has responded on a timely basis. In all cases the technicians that have done the work have been focused and polite but I'm sure they've been "trained" by the office staff with whom it's always nice to talk, even if the talk is about some problem to resolve. January 19, 2019
Fantastic customer service! January 19, 2019
Ryan S. was extremely personable, knowledgeable and professional. He was very detailed oriented and did a fantastic job of explaining each step. Its the best customer service I've experience after dealing with numerous companies in this industry. I personally would prefer Ryan to come back for my next service calls! January 18, 2019
Superb service! January 17, 2019
I recently had my water heater replaced by Ryan S., of Sullivan Super Service. I told him what the previous technician, Nick H., from his company had gone over with me 3 days earlier, and that we could now turn off the water to the house so that the main valve and water heater could be replaced. Ryan was extremely professional and courteous, as was the customer service representative, Maureen. I had the water turned off and Ryan got right to work, explaining things as he went along. I was very impressed with the professionalism that this company, and their employees put forth. I would highly recommend Sullivan Super Service to anyone. January 16, 2019
Dispatch Sarah called to let me know I was next. Scott arrived with another man I forget his name. They looked and examined the job and left me with several options. He was very thorough. Their price was higher than the others I obtained. January 15, 2019
Everything was excellent from the short amount of time it took for the repairman to get here until he was done with the repair. Would highly recommend these guys January 14, 2019
Excellent customer service. I recommend them. January 14, 2019
The Sullivan team is very knowledgeable and friendly. January 12, 2019
I HAVE USED SULLIVAN SUPER SERVICE BEFORE FOR THEIR FINE PROFESSIONAL WORK ETHIC. ONCE AGAIN I WOULD LIKE TO THANK THOSE THAT PROVIDED ME WITH THEIR DEDICATION TO ME: MAUREEN R., ROBERT J. , AND DONTE I. THEY REPLCAED MY TOILETS WTH FINESS! PAUL D. EIKENBARY January 9, 2019
I HAVE USED SULLIVAN SUPER SERVICE BEFORE FOR THEIR FINE PROFESSIONAL WORK ETHIC. ONCE AGAIN I WOULD LIKE TO THANK THOSE THAT PROVIDED ME WITH THEIR DEDICATION TO ME: MAUREEN R., ROBERT J. , AND DONTE I. THEY REPLCAED MY TOILETS WTH FINESS! PAUL D. EIKENBARY January 9, 2019
Excellent job January 9, 2019
Excellentt teamwork from customer service to service technician. The team players were courteous, professional and solved my dilemma in a timely matter. Thank you January 9, 2019
In regards to yesterday’s service, excellent teamwork, beginning with customer service and ending with the service technician. Very professional and done in a timely manner. Thank you for your excellent service. January 9, 2019
Quick response time; Efficient friendly service at a very reasonable price. January 8, 2019
Plumbing & heating. The technicians are courteous and friendly, they explain the work that is being done and they clean up when they are finishd. January 8, 2019
Greg was friendly and helpful. He explained what work needed to be done and always had a smile. Enjoyed working with him and would like to have him the next time I need work to be done. January 8, 2019
We had no heat. I called in the morning and they had Matt at my house by 12:00. Prompt service was really appreciated. Matt fixed the problem and was so helpful! I will recommend Sullivan to friends and family. January 7, 2019
Robert was courteous and professional. Finished the work in a timely fashion. The assistant was also very helpful and courteous. Good job! Today he fixed the faucet for the wash tub and did a super job. Thanks for the excellent reliable service! January 7, 2019
Robert was courteous and professional. Finished the work in a timely fashion. The assistant was also very helpful and courteous. Good job! January 6, 2019
Bob A was friendly, efficient, and helpful! I appreciated most his professionalism and honesty. January 4, 2019
Very professional. All pricing up front. Fixed the problem promptly. January 4, 2019
Ryan was thoughtful, efficient, courteous and thorough. He installed our new toilet quickly and left the bathroom immaculate. January 3, 2019
Once again, Ryan to the rescue. Two new toilets being installed, one today. Special order one in a few weeks. I personally talked with Brad Sullivan and he gave me good pricing on the set. Ryan was quick, courteous and professional during the install today. December 31, 2018
great service. they were quick and efficient. very satisfied. December 30, 2018
Sullivan’s always responds quickly when I call for service and does an outstanding job. Their people are on time, pleasant and professional. December 28, 2018
Greg was a fantastic technician. Very friendly, knowledgeable and efficient. Would recommend Sullivan, and specifically Greg. December 26, 2018
Great estimate and professional service. Showed up on time for estimate. December 24, 2018
Service was excellent. December 22, 2018
(no comment) December 22, 2018
Very responsive, short wait times for service. Professional and courteous employees. Have used this company multiple times and appreciate the deals they offer on Groupon. December 18, 2018
Excellent work. Great people. Fair price! We were in a real bind with no heat and freezing temps. Ryan and Brandon got us fixed up. We'll absolutely use them again! December 14, 2018
Great service. Very professional. Very knowledgeable. Very thorough tech. Will refer this co. December 12, 2018
Prompt, knowledgeable, friendly service. Affordable prices. Would definitely recommend to others. December 12, 2018
Good service and friendly / Thanks for helping. December 12, 2018
Very professional, knowledgable, courteous. December 12, 2018
Professional service, prompt and efficient. They truly are Super! December 12, 2018
Great experience. Came on time and very professional. Also, very reasonable rate. Will use again! December 10, 2018
Nick arrived on time, was courteous and did his job in a timely manner. He then explained what he did and what I could do to improve the efficiency and life of my water heater and provided an estimate for the services we spoke about. All in all a good appointment and the office personnel was friendly and helpful. Good job. December 9, 2018
Polite and excellent work. December 9, 2018
The service man was excellent, he went to work immediately and knew what he had to do. Made repairs and cleaned up as needed. December 7, 2018
I UNFORTUNATELY HAD TO RESCHEDULE SEVERAL TIMES OVER THE COURSE OF 2 WEEKS. MAUREEN WAS MY OUTSTANDING PHONE CONTACT. SHE ALLOWED ME TO SWITCH DATES AND TIMES. MOST IMPRESSIVELY .... SHE DID THIS WITH A FRIENDLY '' IT'S NOT A PROBLEM ! ''ATTITUDE. WHAT A REFRESHING PROFESSIONAL SHE IS. WELL DONE MAUREEN ! YOU ARE AN EXCELLENT FIRST VOICE AND REPRESENTATIVE FOR SULLIVAN. NICK WAS THE SERVICE TECH. HE CALLED AHEAD AND WAS RIGHT ON TIME. ASSESSED THE SITUATION AND TALKED WITH ME ABOUT WHAT HE WOULD DOING. HE WENT RIGHT TO WORK. NICK DID NOT MIND SOME INTERACTIVE CONVERSATION. HE EXPLAINED WHAT WAS DOING AND HOW. THE MAIN FLOOR DRAIN IN MY FAMILY HOME IS THRILLED WITH NICK'S SERVICE. FLOWING FREE. I HIGHLY RECOMMEND THE SULLIVAN TEAM TO HANDLE YOUR ANY OF YOUR NEEDED SERVICES. THANKS GUYS ! December 6, 2018
Brandon was awesome, quickly solved our plumbing problem, (fair price (as far as plumbers go lol) December 4, 2018
Best service ever !!! December 4, 2018
(no comment) December 4, 2018
none December 1, 2018
Mark was great! He diagnosed the problem quickly, discussed it with me, and fixed it quickly. I was totally satisfied with his service. November 30, 2018
We needed someone to come on short notice and they were very helpful! Nice to talk to, upfront about cost and process, and very accommodating to our schedule. I’ll definitely call them again. November 29, 2018
My daughter's boiler shut down during the holiday weekend. We called late Saturday evening, and Sullivan's had Mark Blair dispatched on Sunday morning. Fortunately, it was the pilot light which he quickly reset and heat was restored. Mark was very helpful, and carefully walked us through all the steps to relight the pilot in case it happened again. His prompt assistance & professionalism was greatly appreciated. November 28, 2018
Great work quality and assurance. Makes sure to keep you informed whole way through. November 27, 2018
Their employees were respectful and professional. November 27, 2018
Matt offered professional, friendly service while offering a range of options for solving our HVAC problem. I recommend Sullivan Super Services November 26, 2018
Matt offered professional, friendly service while offering a range of options for solving our HVAC problem. I recommend Sullivan Super Services November 26, 2018
Matt offered professional, friendly service while offering a range of options for solving our HVAC problem. I recommend Sullivan Super Services November 26, 2018
Fantastic experience from start to finish. Glen Reis did a superb job in explaining different system options and what would work best in our 95 year old home. The installation team (Chris, Matt, Ryan) worked all day and well into the evening to get our new furnace and central air up and running same day, it was a miserable cold wet day but they never let up. And Sarah has been great to work with to get everything scheduled and to be sure all our questions were answered. Thank you for a job well done! November 25, 2018
The 2 staff members I came in contact with both knowledgeable and professional people. The service they provided for my furnace and drainage problem were resolved in a moderate amount of time. They cleaned up to my satisfaction after the jobs were completed. Greg performed the drainage and Joe completed the furnace inspection. November 24, 2018
My experience was great from start to finish. Mark took the time to explain the problem, fixed it, and gave me pointers on keeping it from happening again. November 24, 2018
Very professional and efficient November 23, 2018
Great company. We love our new high efficiency furnace. Nice warm home. November 22, 2018
Everything went well,Ryan answered all my questions,see you next year !! November 22, 2018
Glenn was very professional and knowledgeable. Thanks for the great service. November 22, 2018
Rob, was very prompt to answer the call when it was made. He identified who was and why he was visiting me. His inspection on my furnace was very detailed and thorough. He supplied answers to my questions when asked. Rob is a very exceptional employee of the Sullivan staff. November 21, 2018
Brandon was courteous, professional, efficient and provided very helpful advice. November 21, 2018
Brandon was polite, very professional, and helpful. He really went the extra mile to fix my situation in short order. I highly recommend him! November 21, 2018
Excellent service. Ryan was great. Did a wonderful job. Maureen is always pleasant whenever we speak on the phone. All of the girls are very nice on the phone. They make me feel like they really care. Thanks so much. November 21, 2018
Robert J was prompt and friendly. He performed my heating checkup and left my place exactly as he found it. Consistent great work from this company and Robert! November 21, 2018
Brandon was polite, professional, and got the job done efficiently. He was very helpful and went the extra mile to more than fix the problem. I highly recommend him. November 21, 2018
Rob, was very prompt to answer the call when it was made. He identified who was and why he was visiting me. His inspection on my furnace was very detailed and thorough. He supplied answers to my questions when asked. Rob is a very exceptional employee of the Sullivan staff. November 21, 2018
Nick keep me informed as the project progressed. It took longer than anticipated, but he made sure that was good with me. He was thorough in his work. November 20, 2018
Brandon has been out several times to work on our finicky furnace. He has always been a pleasure and works tirelessly to figure out the issue...even when the furnace is being completely uncooperative. All Sullivan's employees wear booties and make every effort to leave the area clean when they're done. The office staff is very understanding and patient in frustrating situations! November 20, 2018
Matt was great but the pricing was too high. I had recently purchased a thermocoupler at Evey hardware for $10.00; I must of installed it wrong but Matt installed a new one......For $257.00!. I had a $50.00 coupon that had come in the mail but forgot to give it to Matt. That would of helped reduce the price. Not Matt's fault, I just didn't give it to him. November 18, 2018
Ryan S was very pleasant and good at his job. This company is the best around. I would not go anywhere else. The prices a good. November 17, 2018
would recommend scott,matt,donta(sic) all were very professional! November 16, 2018
Straight forward honest people. Knowledgeable techs. November 16, 2018
Always giving excellent service November 14, 2018
professional and timely service done right November 13, 2018
Matt is a clear communicator who arrived promptly, provided great services, and explained options well. Thank you! November 12, 2018
Nick H. was very helpful and informative. I look forward to using Sullivan in the future for my home HVAC services. November 10, 2018
The best of the best. We appreciated that the Rob came out at 6 pm after a long day of work. Me and my husband were in desperate need of a humidifier because of our breathing. Rob stayed till past 9pm on a Friday after working all day to help us out. Thank you! November 9, 2018
Showed up when promised. Got a call from their office letting me know the technician was in my area and would be there soon. Thorough check of my heating system and water tank, and advice on what might need attention later on. November 9, 2018
The best of the best. We appreciated that the Rob came out at 6 pm after a long day of work. Me and my husband were in desperate need of a humidifier because of our breathing. Rob stayed till past 9pm on a Friday after working all day to help us out. Thank you! November 9, 2018
Great services! November 9, 2018
Nick was very helpful and did a fast/thorough job clearing out my drain. I called and got same day service, which I appreciated. November 9, 2018
Matt D. and Donte were very pleasant, informative and kind. Matt worked very well while showing Dante. Matt answered my many questions and was very professional. I would call for him again as I will in the spring for air-conditioner check up. November 7, 2018
Matt and Renee were both courteous and helpful. It was a good experience overall. November 7, 2018
Very helpful and professional. November 7, 2018
Quickly replaced my water heater on the same day I called, and did a great job too. Thanks! November 7, 2018
Nick was very professional and honest. He carefully explained everything to me and wrote detailed notes. I feel very comfortable using Sullivan Super Service and will certainly use them again in the future. November 6, 2018
I have utilized Sullivan over the past couple of years and they have always been polite, professional and very good at explaining and diagnosing a problem. November 5, 2018
Bob was great! Courteous, explained everything and quickly fixed my issue. November 5, 2018
The service that Ryan provided was very professional and very thorough. Renee at the office made sure that we were notified when to expect Ryan. November 4, 2018
Appreciated the quality of service, the professionalism, and the answers to my question. November 2, 2018
Ever one did a excellent job the price was ok and Laura did a good filling in the holes in the lard. Great job Laura November 2, 2018
I have been using them for years for diffrent projects. Every time they have done a great job. This time I needed work done on my furance. And Matt. D. found the problem right away and fixed it. Very nice young man. November 1, 2018
I am very satisfied with the work performed by Greg to address my problem. He was very professional and personal during the whole course of completing the work on my drainage pipe in my bathroom area. It's not often that you find people of such caliber like Greg. He is truly a wonderful asset to the Sullivan Service company. October 31, 2018
Greg was fantastic. He answered a wide variety of questions and was beyond patient. He was professional, friendly and honest October 30, 2018
Wow it was such a pleasure to have Greg working on my plumbing problem. He was very punctual in getting here and explained to my satisfaction just what the job entailed. He was very professional in his presentation about Sullivan Services. The work that he completed for me was done very professionally without hesitation. His knowledge for the job was very thorough and the cleanup was on point. I would consider Greg to be an exceptional person and employee for Sullivan Services. I would definitely recommend Sullivan Services to family and other friends should the need arise. October 30, 2018
Sullivan Super Service was flawlessly responsive and prompt in scheduling service for us on two occasions when we had problems recently: 1) a malfunctioning thermostat: 2) a clogged kitchen drain. Renee and Maurine are always friendly, service-oriented and efficient when responding to our requests for service. Ryan S was the service technician for both calls. He was polite, cheerful, competent and efficient in diagnosing and resolving both issues. In addition to his excellent technical skills, Ryan proved to be a very personable and affable young man, able to converse intelligently on many topics. While he was fixing our thermostat and drain problems, Marsha and I found ourselves enjoying his company - Ryan is a bright, articulate and insightful person with interesting perspectives. A service visit from Ryan delivers more than just technical excellence - he gets an A for interpersonal relations. Sullivan is fortunate to have such a capable and customer-friendly employee who reflects very well on the company. We would be pleased to have Ryan on any future service call. William Gaines Marsha Kulick October 30, 2018
Matt arrived on time and performed the annual furnace check efficiently and without issue. Very personable and friendly. Maureen scheduled the appointment and did it based on my schedule and also notified me when Matt was on his way to my home. A dependable service organization. October 29, 2018
Matt was great! October 29, 2018
Matt from Sullivan Super service came over last week for furnace servicing. He was very professional and competent. He replaced an aging part of the furnace and explained all the details. He was also super courteous and pleasant! Saleem October 29, 2018
Matt, Donte and Thomas work was great. They kept me updated throughout the project and cleaned the area when completed. October 26, 2018
Greg was very helpful in resolving a leak under my kitchen sink and installing a new faucet. Excellent and efficient work. October 26, 2018
Matt DePra was excellent. October 26, 2018
EXCELLENT SERVICE ALWAYS VERY HELPFUL AND SUPER GUYS October 26, 2018
Your phone answered, Maureen, I believe, is very helpful and pleasant. She always accommodates my travel schedule, too. Mark, the technician, also was pleasant, polite, helpful and prompt. Thank you, both of you, very much. October 25, 2018
Nick works hard at making your company look good!! October 25, 2018
I use Sullivan for my own home and our rental property. They are always easy to talk to someone on the phone when you call and someone is out the next day. With our rental property they will go check out the problem and call me with an update. They'll text me photos of the issue and fix everything without me even having to take a trip. I highly recommend them for any heating / plumbing issues. October 25, 2018
Quick, courteous service. October 24, 2018
Always completely satisfied with the Sullivan Team. Very professional in every respect and competent. They do all my work. Bob Anderson was here yesterday for repair work and inspection. Could not ask for better service. October 24, 2018
(no comment) October 24, 2018
He arrived on time, called ahead and was very professional about his work. October 23, 2018
Mark Blair should get a promotion and a raise! He performed a thorough furnace check-up, troubleshot a separate problem, and was reassuring and clear in his explanation. Very courteous and engaging, too. October 23, 2018
Nick took the time to explain what he was going to do and why. I appreciated that. The best part is that I got the answers to my many questions. Thanks for sending him! -- Janice Skraly October 22, 2018
Greg performed the work quickly and efficiently and made sure that everything was functioning properly afterwards. October 20, 2018
Scott explained everything clearly and was able to schedule the work to fit my schedule. October 20, 2018
Bob was extremely professional and courteous. He clearly explained the issues and offered appropriate solutions. He arrived promptly on day two and worked consistently until the job was completed. I especially appreciated his soft-spoken manner. October 20, 2018
Really excellent customer service in terms of explaining everything they were doing and why. Did the job very capably and took extra steps afterwards to make sure it was working and ready to go. October 20, 2018
Scott and Thomas were friendly and professional. Explained everything to me in simple terms: what the problem was, what they were going to do to fix it and how much it was going to be. Would definitely recommend! October 19, 2018
Outstanding service, outstanding technician. Highly recommended October 18, 2018
(no comment) October 17, 2018
I'm glad my husband and I selected Sullivan Super Service to install a new furnace & air conditioner this past spring. Their service and workmanship is excellent. We just had our first checkup and both Robert and Maureen were very out going. Robert checked my furnace thoroughly and answered all my questions. October 16, 2018
MARK BLAIR DID A GREAT JOB...We really liked and him and would like to see him for future service! October 16, 2018
Pleasant and knowledgeable, professional , on time, would recommend Nick, October 16, 2018
I am very satisfied with the services I have received from Sullivan's. This past spring they installed a new furnace and air conditioner. They took the time to go over all my options and listened to my concerns. They are very courteous and professional. October 16, 2018
I'm glad my husband and I selected Sullivan Super Service to install a new furnace & air conditioner this past spring. Their service and workmanship is excellent. We just had our first checkup and both Robert and Maureen were very out going. Robert checked my furnace thoroughly and answered all my questions. October 16, 2018
Sarah was able to schedule an appointment same day. Tech Ryan was prompt and able to fix my furnace within an hour. I would use their services whenever the need arises. October 16, 2018
Once again Sullivan Super Service comes through. Great people, great work! October 15, 2018
Very impressed with Sullivan Super Service! When I called to schedule, I spoke work Maureen who was very professional and friendly. I mentioned being on maternity leave when she asked about daytime availability. Three days later I got a congratulatory card in the mail! Mark was the technician for my service appointment. He was courteous and professional. Did a wonderful job and made sure there was no mess. October 15, 2018
Fast and efficient and knowledgeable October 14, 2018
Maureen was very courteous on the phone, and Brandon was fast, neat and very knowledgeable about my system.. October 14, 2018
I have been a customer for over 20 years and the service has been consistently reliable and professional throughout that time. October 14, 2018
As always the service was great and very professional! Thank you! October 14, 2018
The device on the furnace well well thanks to the technician October 12, 2018
Everyone we interacted with at Sullivan was incredibly professional. Nick H. did an excellent job of going over all the things he found during his heating check as well as our options for repairs, but he didn't make us feel pressured to make any immediate decisions. We are very happy with the service provided. October 12, 2018
Brandon was excellent - fixed a proble no one else could solve and was super nice too! October 11, 2018
Brandon was excellent. He solved a problem that baffled three other plumbers. He went about it logically and intelligently and we were extremely pleased. I have alread recomended him, and Sullivan, to friends, Great, friendly and efficient service. October 11, 2018
Robert was great,very professional. answered all my questions October 11, 2018
Great service,Nick was on time and very professional. I wish all the other services that I use would have techs like Nick,life would be so much better. Thanks Nick October 11, 2018
Personnel were all knowledgeable and professional. The installation of our new furnace was a no-fuss process. Kudos to all involved! October 10, 2018
The Sullivan crew that installed our new furnace did an excellent job. Before installation, Glenn arrived to explain the pros and cons of an energy-efficient furnace vs. a "normal" one. He answered all our questions to our satisfaction. The installation crew arrived early and worked non-stop (except for a lunch break) from 9:00am to 8:00 pm. They cleaned up after themselves and took away all the debris. They were very thorough and professional and explained the ins and outs of the new furnace and thermostat. We are extremely satisfied. October 10, 2018
Sullivan has been with us since purchasing our home. We love the service! They hire the best, great work! Nick just did our furnace check up and gave us all options to keep it running clean and efficient! Nick was very knowledgeable and super nice October 10, 2018
Matt was very professional and informative. October 9, 2018
Everyone, to a person, was very good to work with, polite and thorough in explaining what the problem was with a clogged sewage line and what they proposed to remedy the situation. And they were extremely knowledgeable. They did what they said, in the time in which they said they would and, when they came to an unexpected snag, thought on their feet and solved the problem, still in the timeframe promised. Would used them again without a moment's hesitation. Highly recomended. October 8, 2018
Sullivan super Service is a wonderful company to deal. They hire the best employees. I highly recommend them. October 7, 2018
I had the pleasure of meeting Ryan who came out to check my heating and Air Conditioner. He was on time, friendly and just a super guy. He went to work and told me what he found. We talked for a few minutes and he told me he would send me an estimate by e-mail to check out. He asked me if I was interested in speaking with someone about a new heating and air conditioner. I said yes and he made a phone call and said someone would be out the next day. He was a great guy. I would recommend Sullivan Super Service to anyone. Mr. Sullivan I think Ryan is an asset to your company for sure!!!! I give you an A+++ rating. October 7, 2018
Matt is always courteous, professional and knowledgeable when he works on our HVAC. October 7, 2018
(no comment) October 5, 2018
Sullivan's came the next day and gave me options on the job I needed done. Brandon, my tech, was very efficent and explained everything to me that we would be doing and showed me what he did when he was done. He was pleasant and did the job in a timing manner. The Sullivan company should be proud to have him as a "team member" !!! October 5, 2018
Brandon was exceptional in every respect, would give 10 stars if I could. Spent tons of time answering all of my questions and went out of his way to make sure a difficult job was completed to 100% satisfaction. October 4, 2018
Nick arrived on time. He suggested the proper way to fix a long standing problem. He will be back in the morning to provide a permanent fix. Nick and Laura arrived the following day to repipe my drain. They were very professional. They cleaned up. The drain works. I am very satisfied. October 4, 2018
Amazing services. Maureen was so helpful and so nice to deal with on the phone. Ryan was very diligent , knowledgeable and very respectful of my property. I would definitely recommend Sullivan Super Service , their name tells it all October 4, 2018
Both Mark & Maureen were very helpful. My plumbing issues was quickly resolved as well as offering recommendations for going forward. Thanks! October 3, 2018
Quick,courteous and professional October 2, 2018
Sullivan Super Service has quickly earned my trust and business because of the honesty, competence, and customer oriented practices of its management and employees.. This has been reinforced by every service visit thus far. October 1, 2018
Nick arrived on time. He suggested the proper way to fix a long standing problem. He will be back in the morning to provide a permanent fix. October 1, 2018
Nick H. from Sullivan Super Service came by my property to give me a quote on a job. He was very friendly and came promptly after a service rep said he was on the way. He explained my options for the job honestly and clearly. There's a good chance I'll go with them for the job. September 29, 2018
Very happy with the service! Highly recommend Sullivan. September 28, 2018
One of my primary concerns aside from all the positives I've already given about my experience so far, is COSTS! I am on a limited budget and cost is a driving factor when I make my final decision. Although your bid is reasonable I still have two other bids that will factor into my final selection. I will decide in aprox 1 week from today and will give you the opportunity to respond because of the favorable experience thus far! September 28, 2018
Well coordinated by the office staff, service man arrived on a timely basis. Work was performed efficiently without anxiety or frustration. Pleasant personality, and for the plumbing industry, was cleanly dressed. September 27, 2018
Glenn Reis did a great job checking the final installation of my new heating and cooling system. He reviewed operational details and even brought me a box of chocolates! September 27, 2018
Very Professional & Got The Job Done Right. September 27, 2018
Scott arrived on time for our appointment. He actively checked all aspects of the work items that I presented to him. He took time to video areas to be in the scope of work. He then presented a bid right after. He offered practical, courteous and thorough discussion of each work item to be performed and a time frame to begin. September 27, 2018
Had a pipe crack and began leaking. Sullivan sent Brandon. He was very quick and efficient. No playing around with this guy.and he was a very friendly professional guy. Very cool dude. He knows his stuff and was very informative. Thank you Brandon and Sullivan. September 26, 2018
Matt was great! He was on time and efficient September 25, 2018
Matt was friendly & informative, let me know what was going on every step of the way. September 24, 2018
Excellent service as always from Sullivan. My service tech, Ryan, was prompt, answered all of my questions, and was very thorough with his service. Sullivan Super Service is most highly regarded for my plumbing and heating needs. September 21, 2018
I did my research. I learned about air-conditioners and then I chose the best brand for the money. My choice was Goodman, made by the same people who make Amanda and this is, I think, the only AC made COMPLETELY in America. Here is a review from a site I checked. “The new unit worked well for about a year then started having problems. Just yesterday it went out completely and I slept in a house that was 86°. When I talked with my AC guy and ask him about this his answer was "unfortunately everything is made in China today. ". So basically what they’re telling me is we sold you junk from China !!” And I am doing laundry including a Croft and Barrow shirt. After partially dry it, all of the seams are super puckered. I also learned that it was extremely important that a new air conditioner must have good installation. With further research into HVAC installation and service companies, I decided upon Sullivan Super Service. Their prices were more expensive, but I know that it was money well spent. When Glenn Reis, a comfort adviser, came the first time, he was extremely knowledgeable and SSS, as I’ll call them, did turn out to be the best possible choice. He had all of the answers to my many questions. Even lined me up with a great installer, Chris Cummings. I was also very impressed by how many questions they ask you before installation to make sure every single thing goes smoothly. Glenn came back afterwards and ran through a checklist to make sure everything was done and done right! There was even a unique little customer appreciation gift. Last but not least, is that they were collecting either cans or dollars for the annual food drive for the greater Pittsburgh community food bank. I love do you doing with companies who give back to the communities. September 20, 2018
Excellent friendly service. September 19, 2018
Very friendly. Spotted other potential issues, but not in a pushy way like he was trying to get over. Very informative. September 13, 2018
Matt D. was very thorough and efficient in performing the springtime checks on our central air conditioning and the rest of the HVAC system. He is very professional and personable. We have been living with an ongoiing problem affecting the blower filter unit. Matt proposed a solution and did not pressure us. Now we are going to have him proceed with the proposed solution. September 13, 2018
5 star review. friendly and professional. September 12, 2018
Arrived fairly quick for an emergency after hours call. Very friendly and helpful. Extremely expensive especially for the work and time it took! September 12, 2018
Glenn Reis of Sullivan Super Service is amazing! He is friendly and knowledgeable. He came over to give me an estimate for a heat pump. He explained all the options thoroughly which made my decision much easier. After the job was done, he came over to inspect everything and explained the operation of the thermostat, etc. I was very satisfied with Glenn's performance and will recommend him enthusiastically to everyone! September 12, 2018
Matt was very helpful and explained what he was doing and why? He also let me know about other services, for which I am getting a proposal. September 12, 2018
Ryan s was great helpful and knowledgeable September 11, 2018
Excellent as always! Matt (and Ryan in the past) are just terrific September 11, 2018
Scott and Sarah were great to work with September 11, 2018
I recently used Sullivan to assist in the Dye Test for my house. Scott was knowledgeable, friendly and did good quality work. Sarah was very friendly and helpful setting the appointment up. September 11, 2018
Thank you Matt DePra for coming to my home and completing service maintenance on my AC unit. You were efficient and courteous! I recommend the work that is done by Sullivan Super Service for your homes plumbing, heating, and cooling needs!! Sincerely, Dana T. of Turtle Creek September 10, 2018
Again I want to thank Mark Blair for his help. He was on time and fixed the problem. He has been here before and I recommended them to my neighbor and I would again. Thanks again Mark. September 10, 2018
Mark Blair is great. He has been here before and always goes the extra mile. Took care of the problem and cleaned up afterwards. I have recommended your services before and will do again. Thanks again Mark for a job well done September 10, 2018
Maureen was professional setting up the appointment. Nick was personable and explained just what he was doing. He also explained their service plan. The work was done fast and efficiently. September 9, 2018
Brandon and Ryan was professional and on top of everything we needed. Everyone that has serviced and installed our unit has been great. We are on a monthly agreement to get everything serviced. Great value. Sullivan is always there for everything we need quickly and professionally. So happy with the service! September 8, 2018
Excellent employee.....pleasure doing business with...would recommend... September 7, 2018
Mark was very helpful, professional, and did a great job. I will be using this company for all my plumbing work in the future. Very pleased with the service. August 31, 2018
Glean Reis was prompt and informative. The process occurred exactly as he explained it. They left all the areas where they worked clean. I was also surprised & pleased that he returned a month or so later to make sure that our air conditioning unit was working properly & had no air leaks. I would definitely do business with them again. August 29, 2018
I love Sullivan Super Service. I just had my Fall furnace check by Matt DePra. He was amazing. He pointed out a number of issues that needed addressing and gave a detailed explanation and cost estimates/options. He also educated me on my furnace and humidifier. He was professional and courteous and spent as much time as necessary to ensure satisfaction. He was able to do the work while he was here. I didn’t have to schedule another appointment. August 27, 2018
Matt D. was really great today. He helped diagnose an issue that got my AC back up and running and also cleaned the AC unit. Price was fair and Matt kept me updated during the entire project. He was awesome and I would recommend Sullivans. August 27, 2018
Quick, professional & affordable August 27, 2018
Great service. With discounts made price competitive. great customer service. August 24, 2018
I appreciated Brandon’s knowledge and expediency in completing my plumbing project. He was professional and informative. August 22, 2018
He does a great job and cares whether you are pleased with the results. August 22, 2018
We wish every company would practice your business smarts :knowledgeable, efficient, patience, tidy, personable, upbeat, punctual, professional...... It can't get any better. Our hats off to you. Bravo for your hard work! Use my comment, yes . NOT my name August 17, 2018
The whole process of having a new air-conditioning unit and climate zoning was uber easy. From the very first day of meeting Glenn R. (comfort advisor), he walked us through the difficulty we were having with our residence and why...then provided possible solution to counter the headache. Additionally, he broke down the entire process and how long it would take and provided information regarding a followup prior to the actual installation experts arrival two days prior. The workers managed all aspects of the job from breakdown, to installation and problem solving work that happened prior to their arrival. They cleaned their work areas over the two days of the job prior to leaving the residence and walked us through what they completed, how it is functioning and what is to be completed the following day. Additionally, we were able to get immediate responses regarding unknown variables of the previous work that was completed (not by Sullivan) before proceeding further. The workers ARE prompt, professional, and the quality of of their work is far above superior. The followup (two months later when we could arrange a visit around other life occurrences) was equally as great as the first two aspects of the job; Glen showed on-time and phoned to let us know he was 20mins away and to expect him at that time. He handled checking for compliance of the work that was done, informed us 'how to' to gain the most efficiency from our new AC and zoning and even helped to complete our Tax Rebate form our our energy efficient device that had been installed. Sullivan Super Service gets all of our business and would recommend them to anyone in the market of installing, revising, and upgrading their home comfort. Many thanks McKeesport PA August 16, 2018
Air conditioning went out - Matt D was here within an hour. Air back up within 2. Exceptional service! August 15, 2018
Matt D. was able to diagnose our problem quickly. I was presented my options and he completed the work in a few hours. Back up and running. Thanks! August 14, 2018
I appreciated Mark's explanation of the problem in my shower drain. He gave me several options because the access pipe was fused due to age. His work was then completed efficiently and with reasonable expense. He also explained the company service plan as a cost saving option for future repairs. August 13, 2018
Mark came today to determine the blockage on my shower drain. He checked all possible causes, then explained options. The decison was made based on the type of plumbing..plus cost-effecient.. I appreciated his thoroughness and patience. The problem was resolved and then he explained possible options for the future..plus explanation of the service plan. I was very satisfied with his work and explanations. August 13, 2018
Matt D. was very helpful and thorough with our annual furnace inspection. Completed immediate repairs in a very timely manner which was much appreciated. August 12, 2018
(no comment) August 8, 2018
Really great home walk through with the Sullivan technician. Would recommend for any new home owner! August 4, 2018
Your people are good. Some are great. Mark and Scott for example. My point of disappointment is I paid $958 for hydrojet but even though they made great efforts, were unable to do even 50% of the line. I would expect that even old sewer lines designs would have solutions other than dig and replace. Again I give high marks to Mark and Scott. Both very professional, knowledgeable and pleasant to work with. August 2, 2018
I own a bunch of rental properties and have dealt with a number of plumbers. Sullivan Super Service ranks among the best. I called on a short notice sewer line blockage. Their on line chat was responsive, their phone scheduling was fast and efficient. Mark, the Service Tech contacted me almost immediately and was at the property before he said he would be. He was informative, clean, professional, knowledgeable and helpful. He went out of his way to schedule follow up camera inspection without me having to do a darn thing. I wouldn't hesitate in using them again July 27, 2018
So I was calling around all over because my central air conditioning broke and it was super hot but everyone was charging between $89 and $200 just to come out to look at it! Luckily I came across Sullivans website! They charged me 59 and my tech Matt D. Was super fast and had it up and running in 20 mins :) I will be coming to them for all my air conditioning problems!!! July 26, 2018
Service was very good July 25, 2018
My only complaint is that the company truck had a leaky transmission and spilled oil all over my concrete driveway. To date, no one has attempted to clean it up. July 25, 2018
I am super-impressed by Sullivan Super Service, and plumber Matt DePra in particular. Matt handled 6 different jobs for me today, and did so efficiently, cleanly, and with little fuss. He worked long and hard, took care of all the jobs I needed to complete, and was friendly, self-assured, and best of all -- competent! Great stuff! I will call Sullivan's for future work. July 16, 2018
Fantastic job! They came to service my AC the very day after the call. July 10, 2018
Matt DePra from Sullivan was professional, informative, prompt... ! My air conditioner was serviced in the appropriate amount of time and the price was right! July 2, 2018
AC went out last night. Sullivan Super Service to the rescue again!! Here today and all is cool and well! Can't say enough about this wonderful company- and Ryan S was wonderful! So nice to work with a company we can trust! Been using them for many years! July 2, 2018
Matt D was informative, professional and did an excellent job! July 2, 2018
Service was efficient and courteous. June 21, 2018
Needed to update password on thimbtack June 21, 2018
Matt was first professional and prompt. He identified himself and the company he represented. He assessed the problem and provided a few options to get the problem solved. Very concise. Did a fantastic job.... it showed that he takes pride in his work. Great job Matt June 18, 2018
Kathy and I are so pleased with this team. They came right away checked everything. They told us what needed to be done and they did it. The price was reasonable as well. The team was great, very friendly and informative . We would definately recommend them to anyone who needs their services. I hope I dont need them but if I do I will call them again. Thanks guys for your help and great service. June 16, 2018
Bob A. was knowledgeable and very thorough with our repair. He was very neat and explained everything giving us a few options to select from. Courteous, cordial and honest. We would use his services again. June 13, 2018
AC quit blowing cool air on Saturday. Called Sullivan Super Service on Sunday. Appointment scheduled for late day Monday (around my schedule). Was called, as promised, with 20 minute heads up. Technician, Matt D, was very courteous and professional. He explained what he was doing every step of the way. He was able to get our AC running within 10-15 minutes and the job cost was much less than what I had been expecting! He gave me some tips on how to hopefully keep it running in the future. Very pleased with both Matt and Sullivan. June 11, 2018
Using Sullivan Services is like having one of your family members come over and take care of your problem. They give you their best! June 8, 2018
Matt DePra has helped us with plumbing issues twice now. He’s very professional, friendly and exceptionally competent at what he does. I will always have him come to do work on our property. Sullivan’s is lucky to have him as an employee! June 7, 2018
Matt took the time to really listen to what I needed and what I wanted. He then gave me several options based on our discussion. His expertise and attentiveness was very much appreciated. June 6, 2018
This is only the second time I've needed help from Sullivan but after the first experience with them, they are the first call I make when I have any plumbing problems. Their employees are fantastic. Fist time was an emergency with my boiler and they were quick to resolve the problem. This time was a some leaky faucets but either way, they fixed the problem. Thanks to all at Sullivan Super Service. The name says it all. June 6, 2018
Bob Anderson came to service the a/c at my home he was very knowledgeable with info. I have a new unit installed unfortunately by a unrespectable, disreputable business owner. He gave me some knowledge that I was not informed of in the past. He told me what I needed to get. I did get the items but was concerned that it would be correctly completed so I called to see if he could come back to help with the issues. He did come back in a matter of couple days was very helpful to install filter & to plug a hole where a pipe was installed for a/c in side of house. He was very courteous & I really appreciated all the help especially since I would have had to be the one getting up on ladder, so I was very appreciative of that. I just appreciated all the efforts to make things correct. Since it had never been pointed out to me otherwise in the past. Another service man Robert J. was always the one who serviced the a/c in past. I am just going to request for Bob Anderson from now on. Thank you again Bob... June 1, 2018
Brandon S. Provided excellent service and had my central air conditioning working in no time! He tagged my valves, answered all and any questions I had and explained the perks of the Sullivan Service Plan. After seeing his professionalism and how knowledgeable he was, I would without a doubt , highly recommend him to my neighbors, friends and family. June 1, 2018
Glenn R. is an excellent representative of your company. He was very patient and thorough in explaining my new air conditioning system to me. He makes an excellent impression and is very professional in his presentation of the material that a customer needs to understand. May 30, 2018
Glenn, The Comfort Advisor made sure that all ran smoothly, all questions were answered so that I could understand why things were done and how to run the system . I always call Sullivan's and I am never disappointed. May 30, 2018
As I said in my on-line review Jimmy S. gave outstanding service, he was very polite, kind and professional at all times. He explained everything as he was doing it and gave several options to help make my old A.C. unit run more efficiently. With the heat the way it is right now, I could not be happier that my A.C. is keeping my house nice and cool! Thanks Jimmy S. and thanks Sullivan Super Service, we will be returning customers! May 29, 2018
I had my annual A.C. tune up done this year with Sullivan Super Service, Jimmy S. Did a fantastic job! He was very polite and professional as well as very thorough. He made sure he took the time to explain everything he was doing and when finished gave me options on how to make my older A.C. unit run more efficiently for me. I had him clean the cils in the unit which he did in a very timely manner and now my A.C. unit actually runs much better! Thanks Super Sullivan we will definitely be using you again in the future! May 29, 2018
Bob and Nick came out to my place today and fixed my air conditioner. They were extremely professional especially how Bob broke down the job and the cost. I knew exactly what was going on and they did a top-notch job. I would recommend Sullivan to everyone. May 24, 2018
Had a few mid-level plumbing issues that I needed looking at. Contacted Sullivan Super Service, and talked with friendly professional staff who set up an appointment. Ryan from Sullivan came and worked on the plumbing issues. He was knowledgeable, professional, and friendly. Answered all of my questions and explained everything that was going on to my satisfaction. Did not leave any mess whatsoever. Would definitely call them again. May 23, 2018
Service are always efficient and friendly. May 15, 2018
Greg was great and very helpful. He offered various solutions for our plumbing issues. He fixed the problems and it didn't take him and his partner a long time to do so. My husband said that Greg is also a good salesman. husband sa May 11, 2018
Job well well done and in a timely manner - sub coordination was good... Brandon was quite good at communicating before, during and after the job... well done... May 5, 2018
No hidden fees, taxes, charges, etc. to inflate their rates. Went above and beyond and still didn't charge anything additional. I'm a 33 yr old female and was comfortable with Bob and Patrick working in my home while I was alone. Quality, trustworthy, courteous people. May 2, 2018
Bob Anderson and Mark Blair were very helpful. They addressed three separate issues (clogged drain, external faucet repair, broken water line fix) and resolved them all within a few hours. Very courteous and professional. Highly recommended. May 1, 2018
Brandon did an excellent job replacing my entire outside sewer line and the coordination and communications was excellent. Not cheap but worth the money... Recommend highly... April 30, 2018
I would like to thank your Comfort Advisor Glenn Reis to make a thorough examination of my heating pump and the furnace. I was impressed by his excellent professional knowledge. He was very friendly polite and I especially appreciate that he has let me to make my own decision how to proceed with the upgrading the system. April 27, 2018
Bob Anderson was a very professional and patient agent of your company. He worked quietly and answered any questions that I had for him. I would recommend him to any of your customers. April 27, 2018
Our old house had a leak from an old radiator valve right before Thanksgiving. Rob was amazing in getting the whole system fixed despite old house issues and had us set in time for a whole household full of family! We were grateful! April 27, 2018
Very competent and willing to answer all questions. Listened to my input and was willing to make correction where warranted. April 26, 2018
Your technician Mat made my day today fixing a bath tub faucet and taking care of the water heater. He is a very skillful young man with a pleasant manner. He gave me also an excellent professional opinion about the condition of the heat pump. I am looking forward to have more work done by your company. April 25, 2018
I have had good service and friendly guys when I have called April 25, 2018
After a few days of use the commode began to move (tip). Phone call got quick response and correction. It seems to me that a more careful installation might have prevented the problem. OK now. April 24, 2018
You guys are awesome!! You did my furnace and ac, plus installed my dishwasher and shower faucet. Every interaction with you has been great. And Ryan is a big asset to your organization. April 23, 2018
Extremely expensive but we had no choice April 23, 2018
Consistent excellent service! April 23, 2018
Very pleasant customer. April 22, 2018
Reliable and accommodating and professional services. April 22, 2018
They are very good and real pros, easy to work with April 22, 2018
A little pricey April 22, 2018
Had a basement back up. Called Sullivan plumbing and had someone over the same day. The gentleman was very courteous and efficient. Did not give up until he found the problem. Was at my house for about two hours. Would highly recommend this Company.. April 22, 2018
Calling Sullivan's means never having to go hysterical when your furnace breaks down! April 21, 2018
Matt was my service rep. Great job. Very knowledge of his work. Friendly and courteous. Sullivan provides superb and professional service! April 21, 2018
The technician was professional and knowledgeable. I would recommend them to anyone. April 20, 2018
I think that the people that work for Sullivan are very polite and perform their duties perfectly. I don't agree with the marketing practices that Sullivan uses. They advertise that they will clear a clogged sewer drain at for $64, but that is only so they can try to get you to pay approximately $1500 for their drain solution (to be honest, the price was so high, I don't remember what they were even talking about). About a week or two after they cleared my sewer drain, I had another clog (due to roots). I was told that they would only come to my house one more time for the $64 drain cleaning, but if I had any more problems, I would either have to get there drain service that was around $1500 or call someone else. So, even though I thought that the technician was awesome, I would NOT recommend Sullivan to anyone, based on their marketing practices. April 20, 2018
excellent, prompt service;employees are friendly and helpful-they identify problems before they become major issues April 20, 2018
I will contact to schedule a plumbing service. The young man who helped me in January was efficient but I have to have more extensive work. April 20, 2018
Brandon was very professional and Knowledgeable. He was helpful and honest. April 20, 2018
Excellent service Very friendly detailed and neat April 20, 2018
Great service. Honest . No attempt to upsell unneeded services. April 20, 2018
Always professional, always on time. Found Sullivan in the yellow pages in the early 90's when our hot water tank blew up. Been servicing us ever since, with annual service visits to tune up our furnace. I highly recommend Sullivan. When they fix it, you can stop worrying about it. April 20, 2018
Matt is a good guy! April 20, 2018
Matt did an excellent job...he was courteous and knowledgeable...He explained very clearly what we needed in terms we could understand. Matt was also very neat and completed the work in a timely manner. We'd love to have him back to do any other work we might need! He was even nice enough to chat with my parrot! April 20, 2018
These guys are fantastic! My wife called them on Monday afternoon regarding a broken main water pipe to our home. By Tuesday morning we had our estimates, and by Tuesday afternoon the work was done! The estimate from Sullivan was cheaper than the national competitor by $1300 for the same work! Greg Ruffini (who provided the estimates and did the work) was extremely helpful, guiding me through the different options for the work, as well as the service plans offered by the company. He was professional, friendly, and accommodating. The office staff I spoke with were the same way. These people take "Super Service" very seriously, and they'll tell you that themselves. If we ever need work like this done in the future, there won't be a decision to make. April 18, 2018
Matt D was great! Very friendly and knowledgeable. A complete professional. April 18, 2018
Everyone was very friendly, polite, and informative. Loved the many ways I could schedule an appointment. The technician was very efficient, and our job was done that day. Probably not the cheapest option, but I can't really say for sure since I wanted the problem solved ASAP and this was the quickest company to respond to my needs. April 3, 2018
Everyone was very friendly, polite, and informative. Loved the many ways I could schedule an appointment. The technician was very efficient, and our job was done that day. Probably not the cheapest option, but I can't really say for sure since I wanted the problem solved ASAP and this was the quickest company to respond to my needs. April 3, 2018
Glenn did a good job. Pleasant, polite, knowledgeable. February 16, 2018
I trust this company. They have done work for us several times now, and every service person has been knowledgeable, professional, helpful and friendly. Their response time is quick, they get the work done, and they never leave a mess. They are the best! February 15, 2018
glenn answered all my questions and helped program my themostat. Sullivan super service is the best plumbing and heating company that we ever had come to our house. thanks again glenn. February 15, 2018
Glenn was very detailed in his estimate provided and when he returned post installation he was very thorough with that inspection as well. His recommendation for the furnace was spot on and my house is very comfortable. February 8, 2018
Glenn was very professional. Nice to talk to. Put on his red slipper shoes over his shoes. Nice warm friendly guy! February 6, 2018
Very prompt, knowledgeable, and professional service. They go above and beyond. Will definitely recommend to family and friends! January 11, 2018
Sullivan workmen were helpful, professional, and trustworthy from the initial assessment of my heater - to the comfort advisor visit, the installation team and then the final visit by the comfort advisor to evaluate the installation. I would highly recommend Sullivan heating and plumbing service. November 23, 2017
Glenn is very professional, courteous, and knowledgeable. We appreciated the attention he gave to addressing our concerns about installation, service, repairs, Ect. as well as answering our questions about specific details of the Mitsubishi ductless air conditioning system. Glenn also informed us of a rebate available from Duquesne Light Company and even helped us will filling in some information on the rebate forms. We were very pleased with the service we received from Glenn. October 23, 2017
It was refreshing to work with a company that has such high standards, incredibly knowledgeable and respectful employees, and who has been in the Pittsburgh area for 50+ years. I'll definitely use Sullivan for all of my plumbing and HVAC needs! October 15, 2017
Sullivan provides fantastic service. I've had both a furnace and hot water tank installed over the past month or so, and every single person was extremely knowledgeable and didn't make me feel dumb for asking questions. In particular, Glenn explained things to me in a way that made everything totally make sense, and he was genuinely concerned that I was satisfied and comfortable with my purchase. All of the guys I met from Sullivan took great pride in the company. I won't ever go anywhere else for my plumbing or HVAC needs! October 14, 2017
Sullivan Super Service provides great service from beginning to end. Glenn came out to help me choose the furnace which would satisfy the needs of my sized home and explained what would happen next. The team came and the installation was done in one day and then Glenn returned to make certain everything was as it should be. Glenn was friendly, knowledgeable and thorough and I appreciate the courteous manner in which all Sullivan employees conduct themselves. October 12, 2017
Very satisfied with the entire Sullivan Super Service team. Greatly appreciate the professional, personal service provided by Maureen, Shaun, Chris,Ryan, and Glenn. October 9, 2017
Maureen coordinated the scheduling of several technicians for the removal and installation of a new boiler. She made sure we knew when they were coming. She is courteous, a good listener and detail oriented. Mark Weitzman October 9, 2017
Shaun was the lead technician in the removal of an old boiler and the installation of a new one. He was prompt, professional and knowledgeable. He answered our questions and id whatever it took to install the new system and make sure it functioned properly. He showed us how to program the thermostats. Mark Weitzman October 9, 2017
Chris and his team removed the old boiler and installed a new boiler. Chris is polite, professional and hard working. He did whatever it took to make sure the new system was installed properly. Mark Weitzman. October 9, 2017
Glenn gave us outstanding service from start to finish. He came to our home, measured all the rooms to determine the correct system and explained how it would work. He was friendly, professional and knowledgeable. He returned to check on the installation and explained how the new thermostats worked and helped us program each one. He urged us to call if we had any more questions. Mark Weitzman October 9, 2017
Glenn is the absolute best! You are blessed to have him on your team. So professional and goes above and beyond. August 25, 2017
Five stars to SSS and Glenn !The absolute best. Our A/C went out and within 2 days they got us a quote and replaced the broken unit. The office staff and installation crew were very knowledgeable and professional. We got 3 numbers and they were in the middle but I 100% recommend hands down. Thank you SSS! Glenn went above and beyond and I know he will be there if we need anything at all. August 24, 2017
Glenn R. was very professional and service minded. Thanks to him we have nice circulating air which is very comfortable August 9, 2017
GOOD WORK, DONE ON TIME, EVERY ONE INVOLVED VERY PROFESSIONAL , HIGHLY RECOMENDED August 8, 2017
I WAS VERY HAPPY WITH THE WORK I HAD DONE BY SULLIVAN ,ALL WORKERS WERE VERY PROFESSIONAL,BOTH JOBS I HAD DONE ,WERE DONE IN A TIMLY MANNER ,ALL THE WORK DONE WAS EXPLAINED TO ME ,GLENN WAS VERY PROFESSIONAL AND HELPFULL ,I WOULD AND HAVE RECCOMENDED SULLLIVAN TO ALL MY FRIENDS August 8, 2017
We appreciate fine, dependable service Sullivan gives! July 27, 2017
Glenn R. Is always professional and knowledgeable. Each time he's come to my home he's been respectful and kind. Sullivan superservice is a fantastic company to provide air-conditioning heating and water heater services. June 30, 2017
Usual fine job by skilled workers. June 28, 2017
Super friendly and helpful! Went over everything in detail. May 26, 2017
I would not consider using any other service but Sullivan.you guys are the best! May 25, 2017
Matt Smith is a true professional.Explained each part of the service call in detail.Matt answered all my questions about the A/C unit.Gave me a better understanding of the function of the system.A great learning experience.Thank you Matt. May 23, 2017
Matt did a great job with the AC inspection and pointed out an area that needed attention. Fortunately he was able to address it on this visit so I should be good to go for the season. May 19, 2017
Great Experience May 10, 2017
Matt was very efficient and Pleasant May 10, 2017
Our AC install went smoothly and in the timeframe and price range that was estimated. Glenn was very friendly and spent plenty of time with us to help us make decisions to choose the best system. May 10, 2017
Matt is professional, knowledgeable, courteous and very personable. May 9, 2017
Matt at Sullivan Super Service came to the rescue once again. Matt is professional, experienced and very personable. I recommend Sullivan Super Service, and Matt in particular, to anyone in need of a trusted heating and cooling contractor. You will not be disappointed! May 9, 2017
Matt did a great job checking my air conditioner and answering all my questions about future work to be done at a later time. He followed me over to my daughter's home to check hers also. Good worker. May 8, 2017
We have been very satisfied with Sullivan's service. All employees have been good workers and very respectful. Thank you May 5, 2017
Tye techs are very proffesional and curtious May 4, 2017
always courteous,professional and personable Matt checked the system for my 1yr after installation service call and said every thing looked good and replaced the filter.Thanks Matt May 3, 2017
Matt was our service tech and he was very thorough , friendly ,professional and explained everything well. May 3, 2017
*****very prompt service with a very professional tech May 2, 2017
Matt is very knowledgeable and professional. April 28, 2017
I just signed up with Sullivan's when I moved to Trafford last year. They have been to my house twice and they have been wonderful to deal with. Matt came this last time to check out my furnace, AC and hot water. He was professional and friendly. I would recommend him and his company highly. April 28, 2017
Friendly, helpful, never pushy. April 27, 2017
Matt S. came out this afternoon to check my AC before the cooling season gets going. He was very courteous & professional. He offered me some suggestions on how to keep my central air in top condition. I'm extremely happy with Sullivan Super Service & highly recommend them, whether for routine maintenance or more urgent problems.. April 27, 2017
I have been receiving regular service from this company for 8 years. They are very prompt courteous and responsible. Today was my regular air conditioning check up (I have check ups 2x year) Matt S. was the technician and was very professional and responsible. He offered several extra services and I decided to have my outside unit cleaned by him. This was done very promptly following the air conditioning unit checked. I have not had problems with my furnace but did buy a new water heater from this company which was competitively price. April 25, 2017
Matt was punctual, professional and polite. We were very pleased with the efficient manner in which he conducted his inspection of our air conditioning units. Thank you. April 22, 2017
Glenn R. was incredibly helpful. He answered all the questions, walked us through the process, described the equipmentdifferences between different units, and provided cost effective advice. He was punctual, professional and very responsive. We loved Sullivan and would definitely use them and Glenn R. in the future April 13, 2017
Glenn did an excellent job handling our account. We ended up signing a service agreement as well. Keep up the good work! Zach April 10, 2017
Fast, professional and friendly March 2, 2017
Excellent Response and service, Matt's the man ! March 1, 2017
Matt and Greg Elliott came out to replace our broken Hot Water Heater and check on our 2 furnaces. They were thorough in explaining the services, knowledgeable about options and took care of leaving the house clean. Price is a bit high, but competitive for the area we live in. I highly recommend Sullivan Super Service. Matt and Greg E. were true to the quality services that we have come to expect from Sullivan. February 28, 2017
(no comment) February 22, 2017
Great experience, on time and professional. February 22, 2017
I wanted to express my appreciation for work well done by Glenn R. from your company. He showed real interest in the job (furnace replacement) and answered my questions, of which I had many. He took time to explain in down-to-earth terms for me to understand. He was on time and personable. What a great representative of your company. February 21, 2017
I have always had good service with your company over the years. February 21, 2017
I really do appreciate the professionalism and detailed explanation of what is going on with the service. This provides a sense of trust that will help me to feel good about recommending the company as well as receiving additional services. February 21, 2017
I have been very pleased with the service of Sullivan and in particular today. Glenn came to my house to do a check up on my two new furnaces and even asked how I was doing because I had shared with him the loss of my husband The fact that he remembered sends a message that the company is genuinely concerned with their customers. He is always very professional and explains in detail what the dilemma might be and how it can be fixed. More importantly for me is that he is very caring and is interested in having a trusting and professional relationship with his customers. February 20, 2017
Glenn, Maureen, Samantha, and the whole crew are the best. Thank you for taking care of us and our cranky old house! February 18, 2017
Sullivan Super Service, Glenn and the whole team, feel like family. Their work is unparalleled and they really take the time to make sure you have everything you need. Over the years they have helped us maintain and improve all of the systems in our cranky 100 year old home. When we experienced a house fire, Glenn was at our home within hours and had a new system installed for us within 24 hours. They have made my experience of homeownership so much better because I always know I can call them! February 17, 2017
Shaun was great! Polite and efficient working at our house! February 17, 2017
Glenn R and the Installation Team for Sullivan Super Service provided a fast and professional furnace installation for our home. From start to finish, we were very pleased with the product and the service. We would be happy to recommend Sullivan Super Service to a friend! February 16, 2017
Glenn checked my furnace and gave me some tips for keeping it in top running order. He is always professional and thorough in his explanations. February 13, 2017
Glenn does a good and informative job! February 8, 2017
Matt was very knowledgeable and professional. February 8, 2017
Matt the tech was very informative and helpful. I would use this company on any of my Plumbing and to service my home furnace. February 7, 2017
From the first visit from Robert (Technician) and the job scoping by Glenn (Advisor) through the day-long installation process, the Sullivan guys (and Maureen on the phone) were great and their work was excellent. The installation team (3 guys) did a proper job. We got a whole new HVAC system and are very satisfied customers. February 3, 2017
Highly recommended...great service, product knowledgeable, and very professional. Would definitely use them again. February 3, 2017
Glenn and the whole service and installation team did an excellent job putting in a new HVAC system. The installation is still perfect (4 months later) and was accomplished in a day. Team members were competent, courteous and professional. I highly recommend Sullivan Super Service. February 2, 2017
We had Matt in to perform some routine maintenance. We was very helpful and knowledgeable. He was very kind and professional. Great experience! January 31, 2017
Glenn is always friendly, professional, and helpful in answering any questions about heating or AC. His ready smile is very inviting, and he is always patient and willing to go over everything until all my questions are answered and understood. January 16, 2017
Matt came and looked at my boiler for my yearly review. He wound up recommending a new boiler, so Glenn came to give me an estimate, and the next day Chris C and Shaun came to install it. The entire process was quick and painless, and everyone was exceedingly nice and helpful. I could not be happier with the service! January 13, 2017
(no comment) January 8, 2017
Shaun L was my Service Technician today. As always every technician including Shaun that has been at my house was exceptionally nice. Shaun stopped by for my yearly furnace maintenance. He reviewed everything that he did with me and provided suggestions on few things that may need to be done. The best thing about it is that every Tech that comes to my house always has a gift of some sort for me! December 20, 2016
Matt S. was an extremely pleasant young man...and did excellent work as well! He completed the work very efficiently and effectively! Bravo to Matt S. and Sullivan Super Service! Our 'go-to people for' all plumbing/heating needs! December 8, 2016
Very fast response for a furnace issue. Great service, finished diagnosing the issue and replacing a broken part in less than 2 hours. December 6, 2016
Matt was very helpful, professional, and very pleasant November 23, 2016
Bob A. was very personable and professional. He showed up on time and did a great job. He had to go out to get a part for the pump for our steam boiler and was back in record time. He completed the job in good time and we are so pleased. He showed us how to "bleed" our radiators in a very patient way. Our repair bill was over $500 so we were thrilled when he suggested we go on line and look for a coupon. We found one for $100 off! He left us with a cool Sullivan's "To Buy or Do" list, to top it off. Will only use Sullivan for our heating needs! Thanks Bob! November 18, 2016
Bob A. was very personable and professional. He showed up on time and did a great job. He had to go out to get a part for the pump for our steam boiler and was back in record time. He completed the job in good time and we are so pleased. He showed us how to "bleed" our radiators in a very patient way. Our repair bill was over $500 so we were thrilled when he suggested we go on line and look for a coupon. We found one for $100 off! He left us with a cool Sullivan's "To Buy or Do" list, to top it off. Will only use Sullivan for our heating needs! Thanks Bob! November 17, 2016
Matt from Sullivan Super Service performed our furnace pre-season maintenance. He was very professional and answered all questions that we had. Recommendations were made to help extend the life of our furnace. November 12, 2016
Glenn provided excellent service, and was very knowledgeable and helpful in explaining how to use our new A/C system. November 11, 2016
Matt was very personable and knowledgable. He got here in a timely fashion, and deftly handled the various eccentricities of the building in which I work. Highly recommend. November 8, 2016
Has a likeable personality and can relate to issues in a understanding and communication was on point. Love to recommend him for another job. October 31, 2016
Glenn is a great representative for you company. He is very knowledgeable about heating and air conditioning products. He explained option without being pushy. October 25, 2016
Bob was very friendly, trustworthy and helped me understand what the problem was. I would recommend to my friends and neighbors. October 18, 2016
Bob was great! He was very through and gave a clear estimate. October 14, 2016
Very efficient company. Very quick response. Installers were pleasant and not intrusive. Glenn did a great job explaining everything and did a follow-up after the installation. I would readily use Sullivan again. October 4, 2016
Bob was there to perform the fall check on my furnace which is working great. The weather was still hot so I told him my air conditioner was not cooling like I thought it should. Bob went above an beyond and made adjustment to my air condition. Excellent service. October 1, 2016
Matt & Ryan did a great job; the installation went smoothly. They were very professional and answered any of my questions. September 29, 2016
The first person you come in contact with sets the standard of service. At Sullivan the receptionist was very pleasant & helpful. But the list goes on, Glenn did an excellent job in explaining the product & options we had...the technicians were friendly, professional and neat. I would definitely recommend Sullivan. September 28, 2016
Couldn't ask for better service from the first phone call to the last day of installation. Glenn was very friendly, knowledgeable and professional. September 27, 2016
Glenn was great in coming out to size a new furnace system and came back to double check the work after the install. He explained everything well and is very personable and professional. September 24, 2016
Glenn was great in coming out to size a new furnace system and came back to double check the work after the install. He explained everything well and is very personable and professional. September 24, 2016
Bob is my number 1 plumber--professional, knowledgeable and kind. I will continue to be a customer because of him. September 22, 2016
This is an unusually excellent company. Another plumbing company referred them to me as one who might have experience with our problem fixture. When I called to schedule, the receptionist said that Brad or Bob should know how to service the problem, but that they would do a free service call and only charge if it turned out that they could fix the problem. The company calls to confirm appointments and are extremely polite, polished and excellent at customer service. Brad arrived as scheduled. He put on shoe covers and was polite and excellent at customer service too. He examined the problem and quickly fixed it. He clearly explained to me what it was and what to do in the future. September 17, 2016
We were exceptionally satisfied with Matt and the work he did at our home. He was very polite and answered the questions we had for him and he was so helpfull . Very nice young man !! September 10, 2016
Our repair man was named Matt. My husband and myself were so pleased with the work he did and he was also very helpful with questions that we asked him. He also had such a nice personality. We highly reccommend him and his work !! September 9, 2016
Glenn was my initial contact with the company. He provided information on the various systems, and answered all questions. I accepted Sullivan's proposal, and have not regretted that decision. Very competent and professional! September 9, 2016
Greg did a terrific job servicing and replacing my sump pump. He went over and beyond the call of duty. I highly recommend him. September 8, 2016
I had the Sullivan Super Service Team at my home to diagnose and fix my AC problem. The service was done quickly and precisely to the point. The servicemen were neat and dressed professionally and all of their equipment appeared to be up to date and in good working order. First time impressions can be a good indicator on how the job will eventually turn out and what you can expect on future service calls. I highly recommend their service. September 7, 2016
Matt is what I would consider a "keeper" employee as he reflects positively on the Sullivan brand. His knowledge and expertise combined with his people skills are an asset. His charitable work outside from Sullivan is also noteworthy. September 7, 2016
Matt is the epitome of professionalism; tactful, polite, efficient and courteous. September 7, 2016
Matt is another fine representative from Sullivan Super Service. We have used Sullivan for years for all of our heating, cooling and plumbing needs. Sullivan offers the best value by providing quality service and standing by their work for a fair price. Matt was in to perform a normal inspection under our service plan. He performed his work, gave us a recap of the results (all good), and was on his way. No issues or complaints. We will continue to use Sullivan well into the future. September 4, 2016
Matt was friendly, helpful, and flexible. The original callout was by my landlord but if I have any "self-service" issues I would probably call Sullivan Super Service again. September 3, 2016
Shaun did a great job checking my heating system and everything else. He was polite and professional. September 3, 2016
Glenn was extremely attentive and knowledgable about the air conditioner. Work was done by qualified technicians. September 2, 2016
Came three hours after I called. Dispatcher called back to say the technician could come earlier than scheduled. I liked that! Good work. September 2, 2016
Glenn was very knowledgeable about what services he thought would best fit our family and made sure he was able to get an installation for our furnace as soon as possible because our hours was very chilly and even gave us recommendations on things we could do to heat our home until the installation was able to be completed! He was very compassionate and I felt like I had a friend in my home. Glenn also came back to check on the installation after it was complete and pointed out a couple different things we could use to customize our equipment to our needs. August 31, 2016
Matt Smith was very personable and knowledgeable. He worked straight through to get the job done efficiently. August 30, 2016
Sullivan was very responsive to my emergency call for A/C not working. Matt Smith arrived within an hour, checked everything thoroughly and determined it was a Duq. Light issue...and he was absolutely correct. Matt was professional, courteous and a pleasure to deal with. I will continue to use Sullivan for my future needs. August 27, 2016
I hope you get a chance to read the review I posted to review buzz . It was lengthy ! But overall to say ? Great experience from start to finish . You couldn't have kinder people in your company , professional and hard working . The telephone service is exceptional . It's great to reach and converse with a PERSON who picks up the phone promptly , acts like she cares and proves it through great ongoing communication . Service with Sullivan has ALWAYS started and ended well ! So thank you ! I'll be needing you again shortly , so please don't change anything !!! August 26, 2016
I hope you get a chance to read the review I posted to review buzz . It was lengthy ! But overall to say ? Great experience from start to finish . You couldn't have kinder people in your company , professional and hard working . The telephone service is exceptional . It's great to reach and converse with a PERSON who picks up the phone promptly , acts like she cares and proves it through great ongoing communication . Service with Sullivan has ALWAYS started and ended well ! So thank you ! I'll be needing you again shortly , so please don't change anything !!!?????????????? August 26, 2016
I take care of my elderly mother in her home full time . She has lived here for 28 years and things in the house are starting to fail . Most recently the duct work in our 2 car garage . The insulation wrapped around it was full of water , mold and condensation . It was on the verge of collapse . Having used Sullivan last year for a toilet installation , the (experience was very good ), I didn't hesitate to go back to " what was really good " again ! But can I first say ? The phone operators are the best !!! They immediately pick up the phone . It seems like they are sitting , ready and waiting for ME to call ! And then when I do ? Nothing but kindness and quick reliable service . What she says she will do , she will do ! When she says she will call , she calls ! There's is no transfer , or waiting period to talk to someone when you need HELP !!! Excellent !!! A plus starting with that alone !!! August 26, 2016
Glenn and the rest of the team were all knowledgeable and professional. Glenn was especially good at explaining all of the alternatives and prices. I'm impressed with the follow-up as well. August 26, 2016
Phone representatives were so kind and helpful. Nick was a fantastic technician! He arrived quickly, worked hard, and was such a nice guy. Very pleased with my experience! August 25, 2016
Great service, professional, neat, thoroughly explained my remediation options. Would certainly use Matt S again in my home. August 25, 2016
ALL SULLIVAN EMPLOYEES FROM GLENN IN SALES THE RECEPTIONEST/DISPATCHERS MAUREEN AND SAMANTHA TO ALL THE INSTALLATION TECHS. WERE COURTEOUS,PLEASANT,AND PROFESSIONAL. August 24, 2016
Glenn did a wonderful job figuring out what we needed to meet our ac needs. He followed the project from beginning to end. He and the entire Sullivan crew did an excellent job. Our project was extremely hard because we have a ranch with broiler heat. The workers had a difficult work environment but stayed clam and took care of every problem they faced with a wonderful attitude. I would recommend them to all my friends and family and will continue our business relationship. We are cool and happy. August 22, 2016
Matt was amazing. He was polite, professional and took the time to answer all of my questions and explain exactly what he was doing in a way that I was able to understand. August 19, 2016
Simply the best! August 17, 2016
Your review helps others learn about great local businesses. Very prompt and courteous. Glenn was friendly and very helpful. He made the best suggestions for us and really made sure everything was well taken care of. Really appreciated the time he took with us. August 16, 2016
Glen was the best! He was super nice, very professional and he totally knows his stuff! My husband and I are so happy and comfortable with our new central air system. I highly recommend Sullivan for quality work and great customer service! August 16, 2016
Matt was great - Friendly, informative and thorough. Thanks!! August 9, 2016
We have used Sullivan several times and have always had great service. The staff who answer the phones are very nice and helpful. The service technician who came to our house today, Matt, was super friendly and efficient. I highly recommend Sullivan for plumbing needs. August 8, 2016
Service Pro Matt was very professional and helpful. He was respectful and kind. I had an excellent experience. August 3, 2016
Everyone at Sullivan Super Service is outstanding. Bob was spectacular -- efficient, thorough, friendly, and professional. In addition, he left the work area neat and clean. I highly recommend Sullivan Super Service for all your plumbing, heating, and cooling needs! July 22, 2016
From start to finish,Sullivan Super Service was so professional!!!! Called with water standing in every sink,bathrooms,and tubs?? Greg Ruffini immediately unclogged my entire system within minutes!!! Greg was so easy to talk to ,like I've known him for years!! I called other plumbers and they all said SEE YOU TOMORROW??? Greg was here a few hours after my initial call!!! I would definitely recommend Sullivan Super Service!!! July 12, 2016
I recommend Matt S. He was a genuinely nice guys and very easy to talk to. He made it easy for me to understand the problems I was having and was skillful and quick with his work. July 8, 2016
Matt serviced my son's (Nathan Merrick) air conditioner. It was a small problem to fix yet he checked the entire system to make sure everything was alright. It was a pleasure talking with him; he was very knowledgeable! July 7, 2016
Matt was very professional and friendly. He checked our air conditioning system and provided us with valuable advice about improvements in our basement. I will definitely recommend him to my friends and neighbors. July 7, 2016
Great service and very nice service technicians! They are very generous and really get the job done. I would definitely recommend Matt S. Thank you! July 1, 2016
Great service June 30, 2016
Matt was first-rate: quick, professional, knowledgeable, friendly, and courteous. Scheduling an appointment was easy with very helpful people on the phone. Great prices and excellent service. Highly recommended! June 29, 2016
Matt did a great job to fix my pipes connecting to my water heater. He was very patient to answer my questions. He was also very kind to check other things for me and give recommendations for future service. Great experience. June 26, 2016
Matt did a really great job for us. Highly recommended!! June 25, 2016
Sullivan reception desk called to keep me posted of technician's arrival time. Matt S came on time, explained everything before he began the service. Very courteous, professional service. The front office also is very good. I highly recommend. June 13, 2016
Was pleasantly surprised to have a few options presented that we hadn't discussed - really professional. June 10, 2016
Matt showed up today to perform an AC inspection for us. He was very professional, explained everything that I did not understand, and answered every question that I had. He also put up my my 2 year old son running around as well as my dog with no complaints. I was very happy with the service and would have no issue contacting Sullivan Super Service again in the future. June 9, 2016
Matt was very helpful and knowledgable. He took his time and answered all of our questions. He was not in a hurry and willing to explain everything he found during his inspection of the furnace an ac. Wold highly recomend Matt and Sullivan Super Service. Thanks, Chris June 9, 2016
Very professional, explained everything to us in detail. June 8, 2016
Matt Smith came out to my home on a last minute call at the end of his work day and could have cut corners to finish up quickly. Instead, he took his time and checked multiple locations throughout the home and outside. I am very impressed with his professionalism. If this is Sullivan's standard, I will remain a happy customer and spread the word of their quality service! June 6, 2016
Nick was great! He's serviced my house previously, and once again he was on time, courteous, friendly, knowledgeable, and thorough! I really appreciate Sullivan's consistently great service and service people. Batting .1000! June 4, 2016
Matt did an outstanding job installing my water heater expand tank.. Very neat and professional job. P Kearns Irwin Pa June 1, 2016
Sullivan was prompt and able to come out and help even on the first hot day of the year which was also a Friday heading into a holiday weekend. Matt was polite and friendly and very thorough. He took his time to figure out the issue with my AC and explained everything well. He noticed that an old tree had dropped branches into the AC unit and were stopping the fan from running. He fixed it and even cut down the old tree to prevent it from happening again. Thanks again! May 27, 2016
Matt was knowledgeable and very helpful. Explained all my options and helped me to choose the correct fix for the problem at that time. May 27, 2016
Matt was exceptional. He was knowledgable, prompt, and professional. I will use Sullivan Super Service for all future HVAC repairs! May 26, 2016
Matt was exceptional. He was knowledgable, prompt, and professional. I will use Sullivan Super Service for all future HVAC repairs! May 26, 2016
Matt S. service rep for Sullivan Super Service is a fantastic serviceman. He is very professional, courteous, friendly, resourceful and listens well to all my concerns. Matt goes out of his way to accomplish what I need/want to do with expediency and enthusiasm. Terrific work and service. May 25, 2016
Caleb and Shawn did a wonderful job on installing zones and a humidifier in our HVAC system. Their work is top notch, and they were both very professional during the entire process.We have never had a bad service call from Sullivan, our expectations are always exceeded. May 20, 2016
I was helped by Nick who was very courteous and answered my questions in great detail before and after unclogging my pipes (which was done very quickly). He also set me up with an appointment to have my septic tank and storm drain to be looked at much more thoroughly to identify any potential deficiencies. I will certainly keep his card if needed again. May 19, 2016
Matt serviced my AC system, the annual spring checkup. He was efficient and professional. He explained everything and I am satisfied. May 19, 2016
Paul came out to assess the problem and called for a service tech who happened to be Matt. He was at my home two days in a row. two different reasons. Matt tired to get the problem solved, he ended up calling Paul. Paul then came back to my home and they tried together to solve the problem. They need to be compensated for their hard work. May 14, 2016
Matt was extremely helpful for two days on different assignments He came to service my A.C which I have done every year. I mentioned that I was having problem with some from2013. He contacted Paul. Paul arrived the next day accessed the problem called for a tech who turned out to be Matt again. He worked very hard He deserves some compensation for his hard work. May 14, 2016
The service was terrific! Matt Smith was on time, very courteous and worked efficiently. He asked many questions about other possible issues and was very professional in every way. May 11, 2016
I've been dealing with contractors for over 10 years, and these guys were definitely top-notch. Quick to schedule, on time arrival. Matt S. was very knowledgeable and thorough. Was very impressed with their cleanliness and professionalism. Pricing is definitely the top of the spectrum, but you get what you pay for. Would def recommend. May 9, 2016
usual level of professionalism I've come to expect from the folks at Sullivan May 4, 2016
Nick and Paul were very nice and professional . Did a great job with trying to fix our problem April 28, 2016
Chris C arrived this morning for my spring check-up. He came on time and worked so quickly & quietly that I almost forgot he was in the house! I am always pleased with the excellent service that Sullivan Super Service delivers! April 27, 2016
Everything Done Fast And Right April 12, 2016
Completely replaced my boiler used for home heating system. Glenn and his team at Super Sullivan did a great job. Timely, Cleaned-Up and functional as promised. Followup check was great as well. I would recommend this company to anyone. I also have signed up for their 2 times a year mtc prgrm for heating and cooling. Recommend that as well. April 12, 2016
As always, Sullivan knows how to take care of their customers! And my technican, Matt S. is a great...knowledgeable, friendly and very compentant.!! April 11, 2016
Matt was very knowledgeable about his job. So knowledgeable that I will be picking up some extra services I didn't even know were offered. Thank you so much Matt!!! April 11, 2016
Was very satisfied with the service and professionalism......from Glenn and the technicians that installed the new furnace and AC unit........Glenn's presentation was thorough and knowledgeable.... and the technicians that installed the new units were friendly, professional and got the job done in a timely matter...... was happy with the whole experience from start to finish. April 8, 2016
Matt came to do my annual air conditioning system inspection. He was professional and courteous, and he arrived within the promised time "window" and finished the job promptly. March 30, 2016
Easy to have at my home working, considerate and efficient. March 29, 2016
Chris was very professional and efficient. Job well done. March 18, 2016
Tech Matt Smith came to perform a routine furnace/water heater/AC inspection. Extremely professional, friendly, personable, and very efficient. Matt suggested additional products but was not pushy about it. Inquired as to whether I had any other plumbing/heating/AC issues and completed his tasks in about 30 minutes. March 18, 2016
Another good experience with Sullivan. I do have an annual contract with them and scheduled an air conditioner check. While they were here, they completed that task but did several other checks which I would not have thought about doing, He also changed the furnace filter for me and scheduled to return immediately the next day to charge the AC. That was very helpful and I was glad I did not have to wait to get it done. I was also having very low water pressure in the kitchen with a practically new faucet. He found the issue (clog due to hard water) and had it fixed in no time. Thank you Chris for a job well done. Also added a water pressure valve to the main line coming in, since the pressure from the main line was much higher than it should. I had put it off for a while but it was time, Job done well and area of work left clean. Again, thanks to Chris. March 17, 2016
Chris is another fine representative from Sullivan Super Service. We have used Sullivan for years for all of our heating, cooling and plumbing needs. Sullivan offers the best value by providing quality service and standing by their work for a fair price. Chris was in to perform a normal inspection under our service plan. He performed his work, gave us a recap of the results (all good), and was on his way. No issues or complaints. We will continue to use Sullivan well into the future. March 13, 2016
(no comment) March 5, 2016
Glenn was very professional and thorough. March 2, 2016
Caleb & Shaun were very helpful, professional, and I am very happy with their help in installing my new Coleman HVAC unit in my condo. I would highly recommend them. February 18, 2016
Glen was very helpful to me when I needed a new HVAC system due to my old HVAC having a cracked heat exchanger. He worked with me on getting me a good price, and he was very knowledgeable, professional, and courteous, and helped me through the whole process. I would highly recommend him, and Sullivan to anyone I know who needs an HVAC system, especially where I live in my Condo. February 18, 2016
Glenn R is great at his job. Very thorough is his explanation of services, products and inspections, and is very pleasant. Thanks for being a joy to work with! February 2, 2016
Very professional, answered all my questions and made me feel very comfortable . Glenn first accessed my heating options in 2008 after the death of my husband and still 7 years later he still had all the material and knew exactly what was needed. There was no pressure as a matter of fact he made me feel like I was the only client he had to take care of that day. January 22, 2016
All of the employees I encountered were professional and knowledgable! January 10, 2016
(no comment) January 5, 2016
This story starts on a wet Friday night when my 15 year old Burnham boiler began leaking. I called the original installers who had put this one in for us and they had the soonest they could show was the next morning. A night without water ensued to keep my basement dryer and water bill lower. I got their estimate and a soonest scheduled implementation date of nearly a month out. His was late November and I had no idea what type of weather was in store. So I called Sullivan Super Service for a second opinion. They'd been to my house two years ago when the bathrooms from my second floor fell through. We liked them and I was still hopeful this was a plumbing thing and could be fixed easily. Both companies had agreed that I needed a new boiler. Glenn sat down with me for as along as I had questions and answered them and produced references so I could do my own research too. (Pretty sure he could tell I wasn't going to spend a nickel more than I felt I'd receive value. ) We agreed to buy the boiler from Sullivan Super Service after several phone calls and references were checked. Not the least expensive of the two quotes but when compared with others we'd worked with over the last 5 years of boiler maintenance and support, Sullivan Super Service has lived up to their name. On time, and always willing to share the source justification for their decisions for products and implementation they won points for both credibility, availability and implementation of our new boiler. After installing the boiler, Glenn has called and come out to the house to ensure we are completely satisfied and that they've exceeded all expectations. And we have been. I strongly endorse Glenn and the team from Sullivan Super Service. January 2, 2016
Paul was great! Would call Sullivan again if the need arises! Very prompt!!! December 29, 2015
Paul arrived in the time frame expected. Paul was pleasant, respective of my home, and knowledgeable of the situations and tools to use. Within an hour of his arrival he had my clog eliminated and the washer back in service. December 28, 2015
Paul came to my house for a plumbing issue and I couldn't of asked for a nicer tech. He does his job very well and has a great attitude, which is important to me. I will use Sullivan again when the need arises! December 26, 2015
The tech was very helpful and gave us different options. very helpful and kind !!!!! December 21, 2015
I was very satisfied with the service I received from Bob and Matt. They diagnosed the problem and returned the next day to fix my heating problem. They were very courteous and answered all my questions. I now have my heating problems solved. December 18, 2015
Paul is very pleasant and professional. He explained everything well. December 11, 2015
Sullivan Super Service We recently had Sullivan Super Service of Pittsburgh, PA install a new bathroom shower and tub for us. The old one had been in place for at least 40 years! Sullivan sent one of their senior plumbers and his assistant (Paul T. and Nick O.) to carry out the installation. Imagine tearing down an old concrete reinforced tub/shower and carrying a 400 pound cast iron tub down two flights of stairs. We have not experienced such professional and expert work in many years. Paul and Nick were timely, courteous, hardworking, and most importantly of all – professional. Their work was well planned and carefully carried out. Paul's knowledge of his craft is amazing. Nick couldn't have chosen a better mentor for learning the trade. We are extremely well pleased with Sullivan's service and will use their service for our future plumbing and heating needs. Gioconda and Jack Snyder in Highland Park at: 1137 Portland Street Pittsburgh, PA 15206 December 8, 2015
While I had some difficulty with the scheduling, Samantha had someone there the next morning, She sent their master plumber, Paul Thibodeau. He showed me all of his credentials and gave me all options to the work he might have to do, including the prices. He started the job and could not unblock the drain. At that time he went to the basement and cut base of the drainpipe and still unable to unclog the pipe. He the call back to the office and requested that Samantha send out Ryan Storer. [Paul Thibodeau was the nicest service man I have ever met. He was courteous and so very kind. He put my mind at ease as to your payment plans and assured me not to worry. It is to your blessing that you have such a fine man in your employ.] Ryan Storer arrives and explains to what he may have to do. He used the camera an assessed that the potato peels, that I was responsible for, were truly totally clogging the drain. He explain what my options could be, in writing with quotes, assuring me that they did have a payment plan. Ryan then got his super sized rooter, as he had tried with his smaller one. He was able to unclog the drain. [Ryan like Paul, was an outstanding, and insightful man.] Both of these employees deserve a write-up in their files, as well as perhaps, a nice monetary bonus, or a total raise, for their giving Sullivan's a better reputation. Thank you December 1, 2015
I finally found plumbers I could trust. Bob and Brad were very professional, respectful and took their time to make sure the job was done (even when they had to come back the next day for something upstairs). You can't go wrong with these guys! November 24, 2015
Excellent service, I will use him again when needed. Please make sure his company knows this and he receives the recognition. You are in good hands with Don. November 23, 2015
Caleb and Nick showed up at the appointed time and proceeded to install my Mitsubishi heating and A/C unit. They worked diligently and effectively until 4:00 pm when they demonstrated its features and operations. they left the property in the same condition thay found it and the unit works spectacularly. Thanks for a job well done!!!! November 21, 2015
Thank you for the professionalism. November 20, 2015
Wonderful team at sullivan. Hats off to team that installed my furance. Keep up the good work and more communities (Whitaker)will stand behind you. November 19, 2015
Outstanding!!!!!!! November 18, 2015
Current visit was for maintenance check up on furnace. Don & Rob did a great job. Showed up on time based on call from the office and reported that all was well. Recommended a blower cleaning and were ready to do it on the spot, but I had another appointment. Don scheduled the service with the office based on my availability and completed the work so that I could make my appointment. Very professional and knowledgeable. November 18, 2015
Most recent visit on 11/16 was a reschedule from 11/12. Not sure what happened but you were unable to keep the first appointment and until I called was not aware you were not coming. Was able to reschedule immediately and just a few days out. And this visit went very well. November 18, 2015
Thanks for sending such a knowledgeable tech. Paul not only explained the procedures ,but showed me what he viewed as a potential harm to me and my family and he offered an alternative. He also apology for not fixing the problem; However, I realized that my problem was beyond his control... Thanks paul November 17, 2015
Donna Frisch - today (11-6-15) I had a technician from Sullivan Super Service out to provide an estimate on two plumbing issues. The technician, Greg, was very professional, thorough and knowledgeable. I chose this organization from Angie's List so I felt reasonably secure that I would receive good to excellent service. Once Greg reviewed my 2 plumbing concerns he then provided a reasonable estimate and was ready to perform services once I had approved. He also provided an overview of all the services provided by Sullivan. I felt comfortable with presentation and will definitely use their services in the future. November 17, 2015
We had *the greatest* experience with Sullivan Super Service. Glenn was our comfort advisor. We love him. After doing a thorough examination of our home, he patiently and thoroughly walked us through all our different options. He never pressured us. We lo November 12, 2015
We had *the greatest* experience with Sullivan Super Service. Glenn was our comfort advisor. We love him. After doing a thorough examination of our home, he patiently and thoroughly walked us through all our different options. He never pressured us. We loved how he made sure to constantly teach us what he was talking about, to show and explain to us how each part moved. We felt very confident with the choices we made. We are so happy with our air conditioning and heating system. Also, it must be mentioned, the guys who installed everything were great. Shaun and Caleb were the two who helped the most. Like Glenn, they were reliable, super friendly, incredibly smart, efficient and...we actually liked having them in our house. Most importantly, I suppose, they did a fantastic job. Then, after everything is done, Glenn comes back a few weeks later to make sure everything is working perfectly. At no extra cost! Really, I wouldn't normally care to write a review about a company like this. But I highly highly highly recommend them. November 12, 2015
We had *the greatest* experience with Sullivan Super Service. Glenn was our comfort advisor. We love him. After doing a thorough examination of our home, he patiently and thoroughly walked us through all our different options. He never pressured us. We loved how he made sure to constantly teach us what he was talking about, to show and explain to us how each part moved. We felt very confident with the choices we made. We are so happy with our air conditioning and heating system. Also, it must be mentioned, the guys who installed everything were great. Shaun and Caleb were the two who helped the most. Like Glenn, they were reliable, super friendly, incredibly smart, efficient and...we actually liked having them in our house. Most importantly, I suppose, they did a fantastic job. Then, after everything is done, Glenn comes back a few weeks later to make sure everything is working perfectly. At no extra cost! Really, I wouldn't normally care to write a review about a company like this. But I highly highly highly recommend them. November 12, 2015
We had *the greatest* experience with Sullivan Super Service. Glenn was our comfort advisor. We love him. After doing a thorough examination of our home, he patiently and thoroughly walked us through all our different options. He never pressured us. We loved how he made sure to constantly teach us what he was talking about, to show and explain to us how each part moved. We felt very confident with the choices we made. We are so happy with our air conditioning and heating system. Also, it must be mentioned, the guys who installed everything were great. The best. November 12, 2015
your company by far is the best for service and product solution within one financial ability.good job! November 10, 2015
The rep was very nice. Explained everything. November 8, 2015
glenn was super in explaining cost of combo unit a/c and furnnace with level1 and 2 zoning. he explained tax credits and how company registered our units. well done will continue to use sullivans as our service provider. want to add Sean and his crew as super service techs November 8, 2015
We could not be happier with our two zone furnace. It is working just the way Glenn said it would. The downstairs stays at the temperature set on that thermostat and the upstairs stays at the thermostat upstairs. November 6, 2015
Paul helped me out for the second time already since I've moved into my new home. He has provided excellent service both times. November 5, 2015
Paul really helped me out today. He worked late just to make sure everything was working, and I really appreciated it. I would suggest recommending him anytime you call Sullivan. November 4, 2015
I was very happy with the furnace inspection Matt just did. He was extremely clear (English is my second language) and very patient in explaining all the issues. He gave me some options to think about and took an appointment for an estimation. Very polite guy, also. November 4, 2015
Don took the time to thoroughly check our HVAC system, and recommended necessary repairs and upgrades, some other techs had missed for several years. Sullivan Super Service continues to provide quality service at a competitive price. November 3, 2015
Bob and Chris do great work-very professional and knowledgeable, and personable. They know their stuff! November 1, 2015
Bob & Chris did a great job. Bob set a great example to Chris who is eager to learn. October 30, 2015
Matt S came on time, explained everything before he began the service. Very courteous, professional service. The front office also is very good. I highly recommend. October 28, 2015
Matt S just left my house after performing my Fall furnace check. He did not arrived between 12-4 but the office kept calling to tell me he would be late. He was very professional and explained everything he had tested. My furnace passed all the checks! October 26, 2015
I've always been very satisfied by the quality of work by Sullivan. October 21, 2015
Matt came today to service our furnace. He did a great job. He was a total professional and very personable. I was very satisfied with his work and as always with Sullivan. October 20, 2015
Very nice and helpful great tech. October 9, 2015
Sullivan may be pricey, but I highly recommend them especially for their service contract. October 8, 2015
I am always happy with our service from Sullivan. Matt, our technician this time was a very polite and knowledgeable young man. I do not think I would ever choose any other company for our needs. When tech did not come on Wednesday I got a call and apology but I understood, no day rarely goes as planned due to emergencies. The fact that the young lady called and was so nice helped also. Thank you for the wonderful service. October 8, 2015
I have never had any issues or problems with the service from Sullivan. I actually never thought it could get better but today, our service Technician came to do our pre winter check and I was very happy. He was intelligent, professional, and timely. He spent time explaining what was done, and asked if we had any concerns. It is so nice to trust those that do work for you, especially when you are retired and on a fixed income, and I really trust Sullivan. And thank you Matt. October 7, 2015
(no comment) October 3, 2015
Matt was very professional and did a good job. September 27, 2015
Paul was thorough and professional, as well as very helpful on a related matter about gas lines. September 26, 2015
Don was very professional and knowledgeable. September 23, 2015
I was very satisfied with the process by which I purchased two new furnaces and two new a/c's from Sullivan's. The comfort advisor was helpful and pleasant to work with. The installation team was efficient, clean, and very professional. I will use Sullivan's again. September 17, 2015
Super Sullivan has been my service of choice for several years. Their qualified technicians have repaired or installed all of my major plumbing needs, including a Forced Air furnace, a Boiler furnace, and a hot water heater. Their pricing has been honest and upfront. Any technician sent by Sullivan has done a fine job. Today, Matt Smith was sent to perform a yearly maintenance service on my Boiler system. Matt was very knowledgeable and explained the process in a respectful and thoughtful manner. He answered all of my questions and took the time to listen to my concerns. His work was through and he left the site neat and clean. Super Sullivan has assembled a very qualified team and it is comforting to know that whoever is sent will do an outstanding job. I would like to thank Matt for doing a great job today. -Ken Patrene September 16, 2015
Bob was superb. He is a great example of why I choose this company for all my plumbing needs. September 15, 2015
Sullivan Super Service is really super ! I always have had a 5-star experience with them, and today with Paul was no exception ! Paul called in advance, was extremely courteous and very knowledgeable. My problem turned out to be not really a plumbing problem. but Paul advised me about what I could do to correct the issue. As a SSP (Sullivan Service Plan) member, I am not charged for service calls, I get free yearly inspections and tune-ups, and I get credits and discounts for any work needing to be performed. Sullivan Super Service employees are just terrific. They earn my money with every transaction ! Thanks Paul, Amy and all the employees of this fine company. September 15, 2015
The service team has always been prompt, reliable and courteous. September 14, 2015
Pleasantly surprised by this company! We did our research and found Sullivan highly rated on Angies List. They quoted and charged us 1/4 of the cost of 4 other companies we quoted! Scheduling an appointment was quick and easy as the customer service representative knew all answers to my questions. We got an appointment as soon as the following day. We personally dealt with TJ and Ryan and both were extremely professional, knowledgeable and went above and beyond to clear our drains as well as answer all questions we had (which were many.) Thank you both so much for all your help, we now know who we will deal with regarding any future issues. I highly recommend Sullivan. A August 14, 2015
Excellent service, employees not only very efficient but also very pleasant and nice. August 8, 2015
I was impressed from beginning to end with this company. The guys came and were so respectful, knowledgeable, trustworthy, honest and had my best interest in mind the entire time. Normally you are always scared you are getting ripped off, but with Sullivan and the guys they sent over I was relaxed and at ease the entire time!! August 6, 2015
Great service and very helpful with information fir future plumbing jobs. I was very pleased. Paul was great August 4, 2015
Paul was very nice and helpful. Would call upon him again. Highly recommend August 1, 2015
Paul was a consummate professional with excellent attention to detail and customer service skills. July 20, 2015
Glenn was professional and knowledgeable when working with us. He returned to look over the completed work as promised. We had a few issues and Glenn made certain that those issues were addressed. We are very satisfied with the furnace system and the service. July 17, 2015
Good service. July 17, 2015
Paul T. Just left here, he was a delight.. Looked at the job , talked me thru it and went abt doing exactly what he said. A more professional job than the last time. thank U for your prompt service July 14, 2015
Paul and his helper were courteous, efficient, honest, answered all of our questions and even had a sense of humor. They did a GREAT job! July 13, 2015
Sullivan is a trustworthy & dependable company with excellent service and knowledgeable and professional staff. July 13, 2015
Paul and his partner (dark hair) were WONDERFUL!!!!!! July 10, 2015
I was very pleased with the service that I received from Sullivan Super Service. This was the first time that I used them, but had heard wonderful reviews from people that I know. From the phone call to schedule the service and through the service visit itself, everyone was extremely professional. The technician (Don) who came to look at my A/C was knowledgeable and was able to explain things to me easily. I would definitely recommend this company to others. July 8, 2015
Don was curtious, polite, & efficient. July 7, 2015
Great service July 2, 2015
Paul and Randy were awesome. They were courteous, personable, explained 3 different options too us and did a great job. I would highly recommend them. Being from out of town it is always hard to find services as you never know what you'll get. I was very impressed and completely satisfied. THANKS!!!! July 1, 2015
Bob A.'s performance was very professional, helpful and pleasant. June 30, 2015
I have been using Sullivan Super Service for many years and would not consider using anybody else for my service needs. June 25, 2015
The price for installation of a faucet was outrageous. I felt I was being ripped of in a very courteous and polite way. June 23, 2015
Regular maintenance call - - handled professionally. June 22, 2015
Job well done by Paul!!! On time, worked until the job was finished, not 5 p.m. and I'll come back tomorrow. Workmanship was top notch. Fabricated things right at the job site. This guy is the real deal, can't forget his helper Steve too. I've used Sullivan's service for years. Great company. June 16, 2015
The service tech, Brandon, was very efficient and not only repaired the air conditioner but also, along with an assistant, checked other areas of the heating and cooling system. June 16, 2015
Sullivan is always my go-to for plumbing and HVAC. Bob is an excellent technician. He is very thorough and professional. Everyone at Sullivan is friendly and they try to accommodate my schedule. I recommend them highly. June 11, 2015
JP provided excellent service when he came out to service our air conditioner. He was very friendly and took time to explain the problem to me clearly so I was able to feel confident that I made the right decision on which option to choose to fix it. June 5, 2015
Caleb did a great job fixing our leaky sink on an emergency call, thank you! June 5, 2015
Everyone we interacted with was extremely professional (wearing foot covers, even, to protect our floors from the slush and muck) and very helpful. Our 1930s-era gas boiler finally began to fail at the end of this winter. Caleb diagnosed our problem, Glenn helped us select a super-efficient new model, Travis and especially Shaun did a wonderful, professional job getting the new model in and the dinosaur out. As a customer, it was as painless a process as it could be, despite numerous curveballs to the installation, which the guys all handled in stride. Sullivan Super Service did a great job, made sure the job was done right, and we always felt we were in good hands. Our house is warmer, and our energy bills are already better! June 2, 2015
Sullivan Super Service is really super ! I always have had a 5-star experience with them, and today with Paul was no exception ! Paul called in advance, was extremely courteous and very knowledgeable. My problem turned out to be not really a plumbing problem. but Paul advised me about what I could do to correct the issue. As a SSP (Sullivan Service Plan) member, I am not charged for service calls, I get free yearly inspections and tune-ups, and I get credits and discounts for any work needing to be performed. Sullivan Super Service employees are just terrific. They earn my money with every transaction ! Thanks Paul, Amy and all the employees of this fine company. May 30, 2015
Please read my posting on Google. That says it all ! Paul is a 5-star employee ! May 30, 2015
Paul Thibodeau, who works for Sullivan Super Service, cleared my clogged drain and changed my broken toilet flapper in an efficient and professional manner. He was extremely knowledgable and gave me helpful hints for keeping my plumbing system in good shape. May 29, 2015
Bob was great. Kept me posted the entire way and made sure I knew what he was doing. He was on time and very easy to deal with. Also Samantha was very knowledgeable when answering the emergency line and answered all my questions even after I called multiple times! May 27, 2015
Thanks Brandon for once again coming to the rescue! May 27, 2015
Great service. Bob was efficient and kept me posted the entire way when have my hot water heater replaced. May 27, 2015
Great service, high prices. May 22, 2015
Bob came out, on an extremely hot day, to check out a malfunctioning attic fan. He hoisted himself through an extremely tight air return, into a very hot attic. Found the obstruction and removed it. Bob has been out to our home on a few occasion when we have run into problems. He is always courteous, professional and goes out of his way to help us. I would highly recommend him and Sullivan Super Service to anyone. May 19, 2015
Glenn R. is a fine representative from Sullivan Super Service. We have used Sullivan for years for all of our heating, cooling and plumbing needs. Sullivan offers the best value by providing quality service and standing by their work for a fair price. Glenn R. was our advisor who worked with us to select the right replacement furnace for our needs - not too big - not too small. Glenn came back to check the installation work, show us how to program our thermostat, and answered questions about rebates. No issues or complaints. We will continue to use Sullivan well into the future. May 18, 2015
We have used Sullivan in the past and will in the future because they offer the best value for the services they perform. May 18, 2015
excellent service. May 17, 2015
I was extremely pleased with the outstanding personal attention that I received from Samantha(dispatcher) and Paul (service technician). Samantha kept me informed of the status of the technicians arrival and Paul was very professional and congenial throughout the process. I also appreciated Paul's military service to his country and the skills he brought with him to his job. Verdict- 5 Star experience. May 14, 2015
We enrolled for the service agreement previously but were not contacted to schedule the annual maintenance. When I called regarding this problem, I was scheduled immediately and the technician was here within 2 days. JP was very efficient and courteous. He stayed late to perform the work that was recommended. I was very happy with the service received from both the office and the technician. May 14, 2015
5 Star experience. Friendly, courteous and professional throughout the process. Very pleased with the Angie's List promotion (will inform). May 14, 2015
professional and helpful from first call for service until bob a leaves. always comes when promised. good communication and wonderful helpful attitude. May 14, 2015
Paul was a true professional. Extremely friendly and exceptionally clean. He exceeded all my expectations. All of his work was fantastic. Everything looks and functions perfectly. I would recommend him and Sullivan to anyone. May 14, 2015
Excellent service
January 22, 2021